Fay Servicing Mobile Access vs LoanNav
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Fay Servicing Mobile Access
Access all your loan information in a single, convenient application. View balances, important documents, and track your payment history with ease.
- View loan balances
- Access documents
- Track payment activity
- Centralized loan information
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Go to one place to see your balances, documents, payment activity and much more.
LoanNav
Manage your loan account conveniently from your mobile device. Make and track payments, access escrow details, and sign up for services like autopay. Securely message your customer care team and access important documents.
- Make and view payments
- Access escrow information
- Sign up for autopay
- View statements and tax documents
- Message Customer Care
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Easily manage your account on-the-go with our secure, simple-to-use Loan Servicing App. Quickly make and view payments, access escrow information, sign up for options like autopay and paperless statements, message your Customer Care team, and more. You can: -Make a payment and view payment status -View details on your escrow account such as tax and insurance disbursements -View all statements including year-end tax documents -Learn from educational resources like FAQs and other helpful mortgage management tools -Message your Servicing Customer Care team members
Screenshots
Verdict
The clearest difference is review sentiment: Fay Servicing Mobile Access at 33% against LoanNav's 10%. LoanNav's advantage is update cadence (every 5 months vs every 14 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Fay Servicing Mobile Access ships an update every 14 months, LoanNav every 5 months. The most recent releases landed on October 16, 2026 and October 17, 2026 respectively.
| Parameter | Fay Servicing Mobile Access | LoanNav |
|---|---|---|
| Price | Free | Free |
| Rating | — | 4.8 (2.3K ratings) — better |
| Positive reviews | 32.7% of reviews — better | 10.0% of reviews |
| Number of ratings | — | 2.3K — better |
| Update frequency | Every 14 months | Every 5 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone |
| Requires iOS | 17.0 | 17.0 |
| Further details — not scored | ||
| Size | 201 MB | 206 MB |
| Age rating | 4+ | 4+ |
| Developer | FAY SERVICING, LLC | Cornerstone Capital Bank, SSB |
Customer experience
Fay Servicing Mobile Access
LoanNav
Bugs and requests
Fay Servicing Mobile Access
Reported bugs
3 issues- App crashes frequently
- Login information not recognized
- Unexpected lockouts
Requested features
3 requests- Face ID/Biometric login support
- Improved password management
- More reliable app performance
LoanNav
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Fay Servicing Mobile Access
No in-app purchases
LoanNav
No in-app purchases
Questions
Is Fay Servicing Mobile Access free?
Is LoanNav free?
Do Fay Servicing Mobile Access or LoanNav have ads?
Which is updated more often, Fay Servicing Mobile Access or LoanNav?
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