Fay Servicing Mobile Access vs LoanNav
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Fay Servicing Mobile Access
Access all your loan information in a single, convenient application. View balances, important documents, and track your payment history with ease.
- View loan balances
- Access documents
- Track payment activity
- Centralized loan information
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Go to one place to see your balances, documents, payment activity and much more.
LoanNav
Manage your loan account conveniently from your mobile device. Make and track payments, access escrow details, and sign up for services like autopay. Securely message your customer care team and access important documents.
- Make and view payments
- Access escrow information
- Sign up for autopay
- View statements and tax documents
- Message Customer Care
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Easily manage your account on-the-go with our secure, simple-to-use Loan Servicing App. Quickly make and view payments, access escrow information, sign up for options like autopay and paperless statements, message your Customer Care team, and more. You can: -Make a payment and view payment status -View details on your escrow account such as tax and insurance disbursements -View all statements including year-end tax documents -Learn from educational resources like FAQs and other helpful mortgage management tools -Message your Servicing Customer Care team members
Screenshots
Verdict
Fay Servicing Mobile Access and LoanNav both sit at 4.7 stars, but that hides the real split: 33% of Fay Servicing Mobile Access's written reviews are positive against 10% of LoanNav's. LoanNav's advantage is update cadence (every 5 months vs every 14 months) and ratings volume (2.6K vs 131). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 4.7 for Fay Servicing Mobile Access against 4.8 for LoanNav. That said, the two scores are not equally well evidenced: LoanNav has 2.6K ratings behind it against 131, so its average is the more settled of the two. Written reviews are what separate them: 33% of Fay Servicing Mobile Access's written reviews are positive against 10% of LoanNav's.
Fay Servicing Mobile Access ships an update every 14 months, LoanNav every 5 months. Both last shipped on November 7, 2026.
| Parameter | Fay Servicing Mobile Access | LoanNav |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (131 ratings) | 4.8 (2.6K ratings) — better |
| Positive reviews | 32.7% of reviews — better | 10.0% of reviews |
| Number of ratings | 131 | 2.6K — better |
| Update frequency | Every 14 months | Every 5 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone |
| Requires iOS | 17.0 | 17.0 |
| Further details — not scored | ||
| Size | 201 MB | 206 MB |
| Age rating | 4+ | 4+ |
| Developer | FAY SERVICING, LLC | Cornerstone Capital Bank, SSB |
Customer experience
Fay Servicing Mobile Access
LoanNav
Bugs and requests
Fay Servicing Mobile Access
Reported bugs
3 issues- App crashes frequently
- Login information not recognized
- Unexpected lockouts
Requested features
3 requests- Face ID/Biometric login support
- Improved password management
- More reliable app performance
LoanNav
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Fay Servicing Mobile Access
No in-app purchases
LoanNav
No in-app purchases
Questions
Is Fay Servicing Mobile Access free?
Is LoanNav free?
Which has better reviews, Fay Servicing Mobile Access or LoanNav?
Do Fay Servicing Mobile Access or LoanNav have ads?
Which is updated more often, Fay Servicing Mobile Access or LoanNav?
Other comparisons
