Fay Servicing Mobile Access vs Shellpoint
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Fay Servicing Mobile Access
Access all your loan information in a single, convenient application. View balances, important documents, and track your payment history with ease.
- View loan balances
- Access documents
- Track payment activity
- Centralized loan information
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Go to one place to see your balances, documents, payment activity and much more.
Shellpoint
Manage your mortgage conveniently online. View account details, make payments, and access important documents directly from your mobile device. Stay on top of your loan with easy-to-use tools.
- View loan account details
- Make one-time payments
- Schedule recurring payments
- Access statements and documents
- View recent account activity
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Shellpoint: Easily manage your mortgage online with the Shellpoint app. All in the palm of your hand you can view account details, select payment options, access important documents, and more! Download the Shellpoint app to: - View a snapshot of your current loan, including account details, recent activity, and payment info. - Make a one-time payment, view pending payments, or schedule recurring payments. - Access statements and documents. Who is Shellpoint Mortgage Servicing? Shellpoint Mortgage Servicing manages (or “services”) mortgage loans after mortgage lenders originate them. On behalf of lenders and investor clients, Shellpoint Mortgage Servicing accepts and processes mortgage payments from more than 1.7 million homeowners nationwide. In recent years the company has grown to become America’s 5th-largest non-bank mortgage servicer, with over 2,500 employees based out of offices in Florida, South Carolina, Texas, and Arizona.
Screenshots
Verdict
The clearest difference is update cadence: Shellpoint at monthly against Fay Servicing Mobile Access's every 13 months. Shellpoint also leads on review sentiment (55% vs 36%) and ratings volume (17K vs 3.3K). On price, rating, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Shellpoint holds the better App Store score, 4.9 against 4.7. That said, the two scores are not equally well evidenced: Shellpoint has 17K ratings behind it against 3.3K, so its average is the more settled of the two. Written reviews point the same way: 36% of Fay Servicing Mobile Access's written reviews are positive against 55% of Shellpoint's.
Fay Servicing Mobile Access ships an update every 13 months, Shellpoint monthly. The most recent releases landed on September 23, 2026 and September 25, 2026 respectively.
| Parameter | Fay Servicing Mobile Access | Shellpoint |
|---|---|---|
| Price | Free | Free |
| Rating | 4.7 (3.3K ratings) | 4.9 (17K ratings) — better |
| Positive reviews | 36.0% of reviews | 55.0% of reviews — better |
| Number of ratings | 3.3K | 17K — better |
| Update frequency | Every 13 months | Monthly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 14.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 32 MB | 73 MB |
| Age rating | 4+ | 4+ |
| Developer | FAY SERVICING, LLC | Newrez LLC |
Customer experience
Fay Servicing Mobile Access
Shellpoint
User reviews
Fay Servicing Mobile Access
From 3.3K App Store ratingsWhat we love
- 💡 Easy to use
- 🚀 Convenient payment process
- 👍 Organized and informative
Room to improve
- 🐛 Frequent password resets required
- 🔒 Security issues with login
- 👎 Poor customer service
- 🤯 Frustrating navigation
Shellpoint
From 17K App Store ratingsWhat we love
- 👍 Easy to use
- 👍 Straightforward payment process
- 👍 Convenient payment history
- 👍 Smooth system
- 👍 Easy payment service
Room to improve
- 🐛 App crashes or doesn't load
- 🐛 Outdated and clunky interface
- 🐛 Slow performance
- 🐛 Lack of modern features
- 🐛 Unreliable customer service
Bugs and requests
Fay Servicing Mobile Access
Reported bugs
3 issues- App crashes frequently
- Login information not recognized
- Unexpected lockouts
Requested features
3 requests- Face ID/Biometric login support
- Improved password management
- More reliable app performance
Shellpoint
Reported bugs
3 issues- Unable to access loan information
- Keyboard not working in app
- Login issues, unable to log in
Requested features
4 requests- Ability to set up and save multiple accounts
- Push notifications for due dates
- Clearer payment history breakdown
- Partial payment option
In-app purchases
Fay Servicing Mobile Access
No in-app purchases
Shellpoint
No in-app purchases
Questions
Is Fay Servicing Mobile Access free?
Is Shellpoint free?
Which has better reviews, Fay Servicing Mobile Access or Shellpoint?
Do Fay Servicing Mobile Access or Shellpoint have ads?
Which is updated more often, Fay Servicing Mobile Access or Shellpoint?
Other comparisons
