samwin Mobile Agent vs Flex Agents

The samwin Mobile Agent allows agent users to connect to samwin using their iPhone or iPad. This app offers all the key features known from Desktop-class samwin Agents: * Skill Management - log on to and off from Skills * Call Handling - place a call on hold, park or re-queue a call * Softphone Support - place and receive calls through WiFi or mobile data * Full Directory Access - including presence and appointments * Call Wait List & Call History - shows waiting and past calls In areas with poor internet connection an ACD Extension, set up as non-controlled physical phone using the mobile device's phone number, can be used instead of a Softphone ACD Extension. This allows the user to handle samwin calls as regular phone calls even with minimal cell coverage.

*Flex Agent As a Flex Agent, you will be a part of a growing network of agents in a high tech environment. Your phone will become your fully integrated communication device. With bluetooth helmets, you will be able to safely communicate with merchants, customers and management. Once you have transportation and a phone, you can be a Flex Agent. Here's what the Flex Agent app (as a part of the entire Flex App) can do: A.Signup & Login 1. Sign up : Ability to sign up via email/mobile number where the agent will enter their valid email address/mobile number. The agent will select a password for sign up with the email/mobile number only. 2. Login : Ability to receive e-mail with the login credentials and a link to install the app. A. Ability to login with credentials after downloading the app. B. Ability to change their password after login. 3. Ability to edit the signup template feature (set by the service owner). B. *Tap & Switch * 1. Profile: To change profile details such as contact details, profile picture, vehicle details etc. 2. Tasks: To check all the upcoming tasks. C. Ease of Information 1. Ability to toggle available/unavailable in order to mark availability. This determines whether the agent will be considered available for a new on-demand service assignment. 2. Ability to receive the task requests. 3. Ability to accept/decline the task. 4. Ability to view current tasks in Listview. 5. Ability to view task details and start the task. 6. Ability to update task status: eg. Started, Arrived at merchant, delivered to customer. 7. Ability to upload images, take customer signature and make notes. 8. Ability to mark the task as successful/failed. 9. Ability to view past and future tasks in a calendar view. 10. Ability to add proof of delivery by adding notes, images and customer’s signature. 11. Ability to check all the earnings in a day associated with all the tasks. *D. Ease of Communication * Ability to call and message the customer as and when required. E. Notifications Ability to receive push notifications for tasks assigned. F. Navigation Ability to get directions to pickup & delivery location. G. Others (Side Menu ) 1. Profile : A.View Profile: Ability to view personal profile. Profile parameters are the name, email, phone number, profile picture. B. Change Password: Ability to change the password. 2. Services/tasks : A. Ability to view ongoing and past services with service ID, date, time of service, customer name, the status of service. B. Ability to filter the services from the status asassigned/accepted/started/arrived etc. C. Ability to sort the services by time and distance. D. Ability to filter by templates, if any. 3. Contact Customer : A. Ability to view customer’s phone number and physical address. B. Ability to click on customer’s phone number and directly place a call through the cellular network. 4 . Agent Earnings : Ability to check all the earnings in a day associated with all the services. 5. Contact Us : A. Ability to view support phone number, support email address, physical address, website link. B. Ability to click on support phone number and directly place a call through the cellular network. C. Ability to click on support email address and be redirected to: 'Compose Email' via the configured email account. 6. Sign Out : Ability to sign out of the application.