MySRT vs My Energy Connection
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
MySRT
Manage your SRT account, including billing, payments, and bill history. Access device management features like WiFi settings and speed tests. Stay updated with news and easily contact customer support.
- View account balance and due date
- Manage recurring payments
- Access bill history (PDFs)
- Manage WiFi settings
- Perform speed tests
- Monitor news and events
- Contact customer support
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Additional Features: Bill & Pay - Quickly view your current account balance and due date, manage recurring payments and modify payment methods. You can also view bill history including PDF versions of paper bills directly on your mobile device. Device Management – Manage WiFi settings, speed test, manage connected devices, and more. Contact Us - Easily contact SRT. News - Provides a convenient way to monitor news and upcoming events.
My Energy Connection
Monitor your home's electricity consumption in real-time with a live speedometer. Track usage remotely via a graph and access historical data with cost estimates. Ideal for understanding energy patterns and managing costs, especially for Time of Use customers.
- Live energy speedometer
- Remote usage graph
- Historical usage data
- Cost estimates
- Time of Use insights
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A Live Look at Usage Follow as your electricity rises and falls on the live energy speedometer. Watch how it changes when major appliances turn on or off. Always Stay Connected Get peace of mind knowing that you can still see your usage while not at home. The energy speedometer is replaced with a graph of readings, updated every 15 minutes. Cost and Usage Data Find your historical usage data and related cost estimates under Usage. BONUS: If you're on Time of Use, you can see your peak period, time frame, and rate. Before downloading, please keep in mind: · You must be an Xcel Energy customer with a smart meter installed. · Your Wi-Fi network credentials will be required to connect your meter. · You’ll need to be connected to Wi-Fi, and your meter must be within network range. Accounts with multiple service addresses are not eligible. See more at https://my.xcelenergy.com/s/billing-payment/energy-insights
Screenshots
Verdict
The clearest difference is rating: MySRT at 3.7 against My Energy Connection's 1.5. MySRT also leads on review sentiment (25% vs 5%). My Energy Connection's advantage is ratings volume (82 vs 6) and iOS requirement (12.0 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
MySRT holds the better App Store score, 3.7 against 1.5. That said, the two scores are not equally well evidenced: My Energy Connection has 82 ratings behind it against 6, so its average is the more settled of the two. Written reviews point the same way: 25% of MySRT's written reviews are positive against 5% of My Energy Connection's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 24, 2026 and October 27, 2026 respectively.
| Parameter | MySRT | My Energy Connection |
|---|---|---|
| Price | Free | Free |
| Rating | 3.7 (6 ratings) — better | 1.5 (82 ratings) |
| Positive reviews | 25.0% of reviews — better | 4.9% of reviews |
| Number of ratings | 6 | 82 — better |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPod |
| Requires iOS | 17.0 | 12.0 — better |
| Further details — not scored | ||
| Size | 29 MB | 80 MB |
| Age rating | 17+ | 4+ |
| Developer | SRT COMMUNICATIONS, INC. | Xcel Energy Inc. |
Customer experience
MySRT
My Energy Connection
Bugs and requests
MySRT
Not enough reviews yet to summarise bugs or requests.
My Energy Connection
Reported bugs
23 issues- App throws errors
- Failure to connect
- Stuck on 'Meter joining Wi-Fi network' screen
- Quit working and cannot start again
- Cannot connect to smart meter
Show 18 moreShow fewer
- Cannot login
- Latest update broke real-time functionality
- Error code 11
- Error code 60
- Error code 65
- Error code 10 or 12 (phone not on same Wi-Fi)
- Port 8081 closed error
- App crashes
- Meter not detecting 2.4 GHz connection
- App disconnects and reconnects randomly
- App works for a few hours then unsubscribes user
- Cannot maintain connection to meter
- Unpublished bug with ampersand (&) in password or SSID
- App denies access after initial connection
- Endlessly says 'gathering data' for historical data
- App doesn't search for networks, requires manual entry
- Meter has to connect to personal network instead of guest network
- App doesn't work on 5G networks
Requested features
11 requests- Allow connection to 5GHz networks
- Improve compatibility with combined 2.4/5GHz networks
- Allow selection of property for multi-property accounts
- Improve app stability and reliability
- Fix real-time data functionality
Show 6 moreShow fewer
- Develop a better way to connect without sharing WiFi credentials
- Store relevant device name/IP info for faster reconnect
- Remove same WiFi network requirement for real-time use
- Ensure app works on tablets (iPads)
- Fix issues with special characters (&) in passwords/SSIDs
- Support for multiple meters (solar generation)
In-app purchases
MySRT
No in-app purchases
My Energy Connection
No in-app purchases
Questions
Is MySRT free?
Is My Energy Connection free?
Which has better reviews, MySRT or My Energy Connection?
Do MySRT or My Energy Connection have ads?
Which is updated more often, MySRT or My Energy Connection?
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