Connection issues, never works
Complete garbage, even though the meter shows “hanCON” indicating it is connected the app always says I’m not connected. A few emails tell me my meter is not not enrolled with Launchpad, no info on if that matters or will ever be fixed.
All promise, no delivery. Do better Xcel.
All promise, no delivery. Do better Xcel.
Horrible App
Does not work, Xcel aware and no serious attempt to resolve.
Typical monopoly poor performance
This app is a great idea, but roughly half the features don’t work. Xcel needs to spend a little money on a developer who can fix this. The performance is what I’d expect from a vertically integrated monopoly.
Worked for a hot minute
Then it threw errors.
I need to have insights into usage. That was the promise.
I need to have insights into usage. That was the promise.
Failure to connect
Won’t connect. Security issues aside, this app is a total fail. I’ve never seen an app with such a bad rating.
Pile of cow manure
I have seen VERY FEW apps that are bigger garbage that this one! Latest update changed nothing, still fails to connect while all devices (meter and phone) ARE confirmed to be connected to local network router! To make things worse, Xcel is apparently absolutely not interested in fixing this issue.
APP
This is the worst app I have ever tried to use, XCEL should be embarrassed to even say they developed this joke of an app!
Never Connects
This app is unusable. It constantly gets stuck on the “Meter joining Wi-Fi network” screen and never actually finishes connecting. I can clearly see the device connected on my router/network, so the issue is with the app itself not completing the setup process. NOT MY NETWORK. No matter how long I wait or how many times I retry, nothing happens.
For an energy monitoring app, basic connectivity should work reliably, and right now it absolutely does not.
For an energy monitoring app, basic connectivity should work reliably, and right now it absolutely does not.
Show more
Quit working
Quit and can’t start it again.
Does not work
With this app I am not able to connect to the smart meter
Doesent work
Can’t even login
Unusable
Can’t even get logged into this app. I thought the regular Xcel app was bad but man, this app should be pulled from the App Store.
Vibe coded?
Unbelievably bad app. I find it hard to believe this was written by professionals—and I understand now why Xcel keeps starting wildfires and burning down peoples’ houses. They are clearly incompetent.
Poor app Privacy issue
Main concern I have for using the app is that you have to share and Xcel collects and retains your wifi and password in order to connect to your smart meter. You have to accept this privacy policy and terms of use before I can even login and see if app is even worth it. Really??? Who gives out their secure wifi and password to anyone randomly that you don’t trust. Xcel needs to figure better way or ensure primary as I never trust a company to secure my data. It’s fool’s errand. In theory, it’s an amazing concept as I would love to really get real time data. Xcel has other app where you can get some daily and by varying timelines. It’s helpful but not the best. I was really hoping to be able to use this app without encroaching my privacy.
Show more
Worst App Ever
Absolutely horrendous experience with this service. I don’t get real time updates within the app, despite my network connection being strong. So sick of Xcel reps telling me it’s my network. It’s not. The only way I’ve ever had this work consistently is if I use 3rd party software and MQTT to acquire the necessary data.
Then, once I FINALLY, get stuff working. It disconnects after a month and wants me to register again, but unsurprisingly I run into errors with that once again.
What’s even worse is I have no other options other than Xcel. Such a garbage company…
Then, once I FINALLY, get stuff working. It disconnects after a month and wants me to register again, but unsurprisingly I run into errors with that once again.
What’s even worse is I have no other options other than Xcel. Such a garbage company…
Show more
Still awful
With Xcel being a public regulated utility company it's despicable that this app is allowed on the store. They market the use this app and smart meters, while pushing their off peak rates, etc. yet this app is horribly designed, takes days to initially connect because their smart meters aren't smart enough to detect the 2.4 ghz connection when both are broadcast.
Show more
Pile of cow manure
I have seen VERY FEW apps that are bigger garbage that this one! Latest update changed nothing, still fails to connect while all devices ARE confirmed to be connected to local network router!
Worthless
Couldn’t even sign in.
Privacy?
Was hoping to monitor my realtime electricity use. After logging into the app, it told me Xcel requires my home network name AND PASSWORD! to function. Ridiculous. I should be logging into the smart meter and that is it!
WiFi connection to personal network
It is a security flaw that the meter has to connect to my personal network instead of my guest network. It keeps failing on my secondary WiFi network I have setup.
