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My Energy Connection

My Energy Connection

Xcel Energy

51 ratings
61 reviews
🔧 Utilities
Free

Details

  • Released
  • Updated
  • February 13, 2024
  • May 23, 2025

Features

Developer

Xcel Energy Inc.
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About

Monitor your home's electricity consumption in real-time with a live speedometer. Track usage remotely via a graph and access historical data with cost estimates. Ideal for understanding energy patterns and managing costs, especially for Time of Use customers.

✓Live energy speedometer
✓Remote usage graph
✓Historical usage data
✓Cost estimates
✓Time of Use insights
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What users say

Summarized from real user reviews of My Energy Connection. Based on 51 reviews and a 1.8/5 average, it highlights the 2 positives and 21 negatives reviewers mention most about this Utilities app.

Positive things

  • 💡Real-time usage insights (when it works)
  • 💡Ability to see consumption and solar generation (when it works)

Negative things

  • 🐛Fails to connect to meter
  • 🐛Frequent connection errors
  • 🐛Unusable after updates
  • 🐛Login issues
  • 🐛Inconsistent performance
  • 🐛Privacy concerns (sharing WiFi credentials)
  • 🐛Not compatible with 5GHz networks
  • 🐛Not compatible with combined networks
  • 🐛Not compatible with multiple properties
  • 🐛Real-time data often inaccurate or not working
  • 🐛Poorly designed app
  • 🐛Slow to authorize device
  • 🐛App crashes
  • 🐛Meter not smart enough for 2.4 GHz detection
  • 🐛Unreliable connectivity
  • 🐛Requires manual WiFi network entry
  • 🐛Ampersand in password/SSID causes issues
  • 🐛Disconnects after a month
  • 🐛Security issues
  • 🐛Limited functionality for solar users
  • 🐛App should be pulled from App Store
See all reviews

What's New in My Energy Connection

1.0.8

May 23, 2025

Minor UI updates and bug fixes.

User reviews

Most RecentHighest RatedLowest Rated

Connection issues, never works

Complete garbage, even though the meter shows “hanCON” indicating it is connected the app always says I’m not connected. A few emails tell me my meter is not not enrolled with Launchpad, no info on if that matters or will ever be fixed.
All promise, no delivery. Do better Xcel.
pejacobypejacoby

Horrible App

Does not work, Xcel aware and no serious attempt to resolve.
worldcoworldco

Typical monopoly poor performance

This app is a great idea, but roughly half the features don’t work. Xcel needs to spend a little money on a developer who can fix this. The performance is what I’d expect from a vertically integrated monopoly.
Trail Runner 1138Trail Runner 1138

Worked for a hot minute

Then it threw errors.

I need to have insights into usage. That was the promise.
DenversolarDenversolar

Failure to connect

Won’t connect. Security issues aside, this app is a total fail. I’ve never seen an app with such a bad rating.
LaDu🐝LaDu🐝
See 56 more reviews

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User experience

🐞

Reported Bugs

23 issues

App throws errors

Bug

Failure to connect

Bug

Stuck on 'Meter joining Wi-Fi network' screen

Bug

Quit working and cannot start again

Bug

Cannot connect to smart meter

Bug

Cannot login

Bug

Latest update broke real-time functionality

Bug

Error code 11

Bug

Error code 60

Bug

Error code 65

Bug

Error code 10 or 12 (phone not on same Wi-Fi)

Bug

Port 8081 closed error

Bug

App crashes

Bug

Meter not detecting 2.4 GHz connection

Bug

App disconnects and reconnects randomly

Bug

App works for a few hours then unsubscribes user

Bug

Cannot maintain connection to meter

Bug

Unpublished bug with ampersand (&) in password or SSID

Bug

App denies access after initial connection

Bug

Endlessly says 'gathering data' for historical data

Bug

App doesn't search for networks, requires manual entry

Bug

Meter has to connect to personal network instead of guest network

Bug

App doesn't work on 5G networks

Bug
✨

Requested Features

11 requests

Allow connection to 5GHz networks

Feature

Improve compatibility with combined 2.4/5GHz networks

Feature

Allow selection of property for multi-property accounts

Feature

Improve app stability and reliability

Feature

Fix real-time data functionality

Feature

Develop a better way to connect without sharing WiFi credentials

Feature

Store relevant device name/IP info for faster reconnect

Feature

Remove same WiFi network requirement for real-time use

Feature

Ensure app works on tablets (iPads)

Feature

Fix issues with special characters (&) in passwords/SSIDs

Feature

Support for multiple meters (solar generation)

Feature

FAQ

What does My Energy Connection do?

My Energy Connection provides Xcel Energy customers with a live view of their electricity usage through an energy speedometer. It also offers remote access to usage graphs updated every 15 minutes and historical data with cost estimates.

What are the key features of this app?

Key features include a live energy speedometer to see real-time consumption changes, a remote usage graph for monitoring away from home, historical usage data, and cost estimates. Customers on Time of Use plans can also view peak periods, time frames, and rates.

Is My Energy Connection free to use?

Yes, the application is free to download and use. However, it requires you to be an Xcel Energy customer with a smart meter installed and connected to your Wi-Fi network.

What are the requirements to use My Energy Connection?

To use the app, you must be an Xcel Energy customer with a smart meter. Your meter needs to be within Wi-Fi network range, and you will need your Wi-Fi network credentials to connect it. Accounts with multiple service addresses are not eligible.

How can I use this app to manage my energy costs?

By monitoring your live and historical electricity usage, you can identify patterns and understand when major appliances consume the most energy. For Time of Use customers, the app provides specific rate information, allowing you to shift usage to off-peak hours to potentially reduce costs.