Pricing is too high… but not a lot of choices
Praising for the service is too high. I am sure it could be worse but the fact that the power “blinks” off and on when heavy snow comes down is a bit annoying. Then there is customer service that is rather abysmal, it’s hard to get a live person to report anything. I mean it’s not bad bad, but it all could be better, especially with the prices paid out.
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just terrible
none of the payment plans were working when i was trying to pay my bill. bank account? told me my information was wrong. credit/debit? the stupid kubra payment link never loaded. auto pay? same as bank account. so i decide to talk to the AUTOMATED ROBOT to pay but guess what? after spending 5 minutes putting all the numbers in the ROBOT told me that they were closed????
didnt realize that robots only worked 9-5 and why wouldent it just tell me that before wasting my time? ive never left a review on anything but felt i need to let others know how garbage this app is. seitch providers if you can, if you cant im so sorry
didnt realize that robots only worked 9-5 and why wouldent it just tell me that before wasting my time? ive never left a review on anything but felt i need to let others know how garbage this app is. seitch providers if you can, if you cant im so sorry
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C+ap
You’ve managed to take a mediocre B- app and make it a Crapp. it’s gone from bad to worse. What’s this new lineup of accounts? It’s horrible. There was a sample one that looked pretty good what happened to that? It takes forever to get anywhere on this. And the new version is even longer and more difficult. Can’t you simplify it? I have a 10 year old nephew that creates better apps than this. I would think a multibillion dollar company could throw a little money toward this. I really appreciate being able to use the app but it’s getting to be not worth the effort.
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Frustrating
I have never been more annoyed at an app and website than Xcel Energy. It’s not user friendly. Here’s a story. You have to get the app to initiate auto pay. I help my parents deal with their utilities online. Just recently, Xcel Energy removed the auto payment because my parents changed up their bank account without letting me know. Unfortunately, Xcel Energy didn’t even notify me there was an issue either. Not a big deal but as I went to start up the auto payment again, the app doesn’t have the program link available anymore and it wants to take me to Kupra. That will incur a fee every time I pay through that site. On the app, it basically says bank accounts cant be used to pay for the Xcel account. Just today I googled “kupra xcel energy” to find out what the deal was and as I scrolled down, I saw “ways to pay” and there’s an auto pay option on the page. WOW, it takes me to the app where I can start it again. So we CAN use auto pay still with bank accounts. Why was it not even offered right on the app??? Im pretty sure I clicked everywhereeee on the app/website before to look for the auto pay option and now I finally seeing it after googling a few weeks later? That’s stupid.
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App has not worked for months
I’ve been using this app since it was born and it has been fine for years. In the recent 4+ months it gives me multiple reasons and continuously states that I have a slow Internet connection which is not true whatsoever. So I’ve had to pay by phone, which is fine. However, this date, I thought I’d give the app a chance once again, to basically have it fail so I called it to pay my bill and now that is failing as well due to “technical difficulties“. At least I got a message when I called this time stating unless it was an emergency to call back instead of initially listening to dead air numerous times earlier this a.m.
What is wrong with the app??!! I’ve called regarding this and have never gotten a direct answer for the trouble. Thank you.
What is wrong with the app??!! I’ve called regarding this and have never gotten a direct answer for the trouble. Thank you.
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