App has broken
My app wonโt show packages anymore. Devs did something weird and now all I get are text messages about packages, but no info on the app.
Terrible customer service
No one is answering customer service emails.
Broken app
Our apartment has been unable to receive packages for about 2 months now. There are constant glitches with the parcel pending system. The complex is clearly frustrated but the technicians have not fixed the system after several attempts.
Now I am no longer getting notifications about packages arriving.
I tried to login to my account -> invalid.
Tried to reset my account with email or phone -> not in the system
Tried to create a new account -> says my email is already registeredโฆ
Told me to download parcel pending plus:
Error message when I opened the app.
Iโm literally stuck in an error loop and have HelloFresh rotting in the mail bin. This is beyond frustrating.
Now I am no longer getting notifications about packages arriving.
I tried to login to my account -> invalid.
Tried to reset my account with email or phone -> not in the system
Tried to create a new account -> says my email is already registeredโฆ
Told me to download parcel pending plus:
Error message when I opened the app.
Iโm literally stuck in an error loop and have HelloFresh rotting in the mail bin. This is beyond frustrating.
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Terrible software. Very buggy
Idea is great but their developers are awful. Canโt receive notifications, open with the app or use the vacation mode.
They will continuously charge you even when you donโt have packages
For the past month I have been charged multiple times a day for packages that arenโt there. Customer service is unresponsive. It took no joke 30 emails before I got a response all while the call button on the app doesnโt work. They said they fixed my issue but I still receive daily emails on them trying to charge my card. Now I just received 8 $3 charges in the past 10min. This is 4 days after the representative told me the problem was fixed.. stay far away from this company.
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