Broken app
Our apartment has been unable to receive packages for about 2 months now. There are constant glitches with the parcel pending system. The complex is clearly frustrated but the technicians have not fixed the system after several attempts.
Now I am no longer getting notifications about packages arriving.
I tried to login to my account -> invalid.
Tried to reset my account with email or phone -> not in the system
Tried to create a new account -> says my email is already registered…
Told me to download parcel pending plus:
Error message when I opened the app.
I’m literally stuck in an error loop and have HelloFresh rotting in the mail bin. This is beyond frustrating.
Now I am no longer getting notifications about packages arriving.
I tried to login to my account -> invalid.
Tried to reset my account with email or phone -> not in the system
Tried to create a new account -> says my email is already registered…
Told me to download parcel pending plus:
Error message when I opened the app.
I’m literally stuck in an error loop and have HelloFresh rotting in the mail bin. This is beyond frustrating.
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Terrible software. Very buggy
Idea is great but their developers are awful. Can’t receive notifications, open with the app or use the vacation mode.
They will continuously charge you even when you don’t have packages
For the past month I have been charged multiple times a day for packages that aren’t there. Customer service is unresponsive. It took no joke 30 emails before I got a response all while the call button on the app doesn’t work. They said they fixed my issue but I still receive daily emails on them trying to charge my card. Now I just received 8 $3 charges in the past 10min. This is 4 days after the representative told me the problem was fixed.. stay far away from this company.
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Unreliable and unresponsive
There app will break and result in you having to pay money and they absolutely will not respond to you
Avoid if you can
System glitch resulted in $60 in erroneous charges and still waiting on a refund







