1823 vs TRANSTRACK
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
1823
Submit cases, view records, and get instant answers to government service inquiries. This app allows users to easily submit complaints, compliments, and suggestions to 23 participating departments.
- Submit cases with photos/videos
- Track case history and replies
- Instant answers via FAQ and Chatbot
- Submit compliments and suggestions
- Contact 23 participating departments
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1823, managed by the Digital Policy Office of the Government of the Hong Kong Special Administrative Region, handles enquiries, compliments and suggestions for 23 participating departments and receives complaints about any area of Hong Kong Government services. - KEY FEATURES - • Case submission Submit cases with ease using user-friendly forms. You can also upload photos and videos, record a voice message and mark the case location on a map. • Case record and replies View your case history, check replies from the departments, follow up on cases, or inform 1823 to close cases. • Instant answers to simple enquiries Get instant answers from FAQs on 1823 Online through auto-search, or have simple enquiries handled instantly by Chatbot Tammy. Privacy Statement: https://www.1823.gov.hk/en/mobile-app/privacy-policy Personal Information Collection Statement: https://www.1823.gov.hk/en/mobile-app/pics
TRANSTRACK
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Wherever you are, TransTrack makes it easier than ever to tracking the site, including quality, safety, environmental, progress, workforce, equipment and etc. With TransTrack, you can: CREATE A SAFTEY WORKING ENVIROMENT • Safety/ Cleaning/ Tidy Inspection and checklist • Corrective Action Taking and Monitoring ENSURE HIGH QUALITY BUILDING • Works/ Material/ Quality Inspection • Witness of Testing • Handover, Defect Checklist STAY CLOSE WITH PHOTO AND TEXT • Export Summary and Generate Report (ALL Workflow) • Record Maintenance/ Workforce/ Activities/ Equipment/ Site Diary/ Daily Progress • Monitoring Master Programme/ Drawing Register/ Store Requisition REAL TIME TRACKING & MONITORING • Real-time Progress, Analysis and Dashboard • Auto-Sync with Cloud • Record and preview all operation log CUSTOMIZE & ANALYSE DATA • Flexible Permission, Custom Workflow, Custom Report • Customized Dashboard for Various Project/ User ENSURE STANDARDIZED AND COMPLIANCE • ASD Standard and 100% Compliance • Detail/ Summary according to Government Document Access Permission: All permissions are optional and require consent. Please contact Project Admin by granting permissions and release certain features if need. For more details, please visit: https://transtrack-dwss.com.
Screenshots
Verdict
The clearest difference is update cadence: TRANSTRACK at every 3 weeks against 1823's every 2 months. On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
1823 ships an update every 2 months, TRANSTRACK every 3 weeks. The most recent releases landed on October 2, 2026 and October 11, 2026 respectively.
| Parameter | 1823 | TRANSTRACK |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (2 ratings) — better | — |
| Positive reviews | 0.0% of reviews | — |
| Number of ratings | 2 — better | — |
| Update frequency | Every 2 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | — |
| Devices | iPhone, iPod | iPhone, iPad, iPod — better |
| Requires iOS | 15.6 | 15.1 — better |
| Further details — not scored | ||
| Size | 96 MB | 114 MB |
| Age rating | 4+ | 4+ |
| Developer | 1823, HKSAR Government | 海宏技术有限公司 |
In-app purchases
1823
No in-app purchases
TRANSTRACK
No in-app purchases









