Submit cases, view records, and get instant answers to government service inquiries. This app allows users to easily submit complaints, compliments, and suggestions to 23 participating departments.
2.2.7
June 4, 2026
Stability improvements
1823 is a mobile application managed by the Digital Policy Office of the Government of the Hong Kong Special Administrative Region. It serves as a platform for handling inquiries, compliments, suggestions, and complaints for 23 participating government departments.
You can submit cases easily using user-friendly forms within the app. The app also allows you to upload photos and videos, record voice messages, and mark the case location on a map for detailed submissions.
Yes, you can view your case history, check replies from departments, and follow up on your cases directly within the 1823 app. You can also inform 1823 to close cases once resolved.
Yes, 1823 provides instant answers for simple inquiries through its FAQ section, accessible via auto-search. Additionally, Chatbot Tammy can handle simple enquiries instantly.
The app handles inquiries, compliments, suggestions, and complaints for 23 participating departments within the Hong Kong Government. This broad coverage ensures most government service interactions can be managed.
Currently, 1823 is supported on iPhones and iPods. The app is designed for iOS devices, providing a streamlined experience for users on these platforms.
The latest version of 1823 is 2.2.6, last updated on May 7, 2026. While the last update date seems futuristic, the app is actively maintained by the HKSAR Government.
1823 has a user rating of 3.0 stars based on 2 ratings. This indicates a mixed reception from its current user base.
