1823 vs 水務易 eWater

1823, managed by the Digital Policy Office of the Government of the Hong Kong Special Administrative Region, handles enquiries, compliments and suggestions for 23 participating departments and receives complaints about any area of Hong Kong Government services. - KEY FEATURES - • Case submission Submit cases with ease using user-friendly forms. You can also upload photos and videos, record a voice message and mark the case location on a map. • Case record and replies View your case history, check replies from the departments, follow up on cases, or inform 1823 to close cases. • Instant answers to simple enquiries Get instant answers from FAQs on 1823 Online through auto-search, or have simple enquiries handled instantly by Chatbot Tammy. Privacy Statement: https://www.1823.gov.hk/en/mobile-app/privacy-policy Personal Information Collection Statement: https://www.1823.gov.hk/en/mobile-app/pics

The Water Supplies Department launched a new integrated mobile app "eWater", consolidating the existing WSD mobile apps into a one-stop personalised digital water services information platform with an optimised user interface and enhanced features. Through “eWater”, users can access a wide range of water supplies information such as real-time push notifications on latest updates on water suspension and resumption, anytime and anywhere. Users can also manage their accounts, and apply for various water services directly within the app, including taking up and closing of water accounts, settling water bill payments via Faster Payment System with e-banking mobile apps, applying for e-bill services, and viewing billing summaries and payment histories without the need to deal with the submissions by post or in-person, providing a one-stop experience for users to access WSD services in an easy and flexible manner. “eWater” shows the amount due on the latest water bill with push notification options for bill issuance and payment deadlines. Users may also subscribe to specific concerned districts or housing estates to receive location-specific water suspension and resumption alerts, ensuring they stay informed about any water supplies status in their concerned area.