Comparison

respond.io vs Kommo

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

respond.io

Manage customer conversations from multiple messaging channels in one unified inbox. Empower your team with AI-assisted replies, real-time updates, and contact management to enhance marketing, sales, and support efforts.

Highlights
  • Unified inbox for all channels
  • Team collaboration on conversations
  • AI-assisted replies and translation
  • Real-time message notifications
  • Contact management and updates
  • Spam message filtering
Features
Read full description

Connect with customers anytime, anywhere with the respond.io mobile app. Respond.io is a customer conversation platform where human teams and AI Agents manage WhatsApp, Instagram, TikTok, voice, and email conversations — all from one inbox, on your phone. Key features: - Unified inbox: See every WhatsApp, Instagram, TikTok, and email conversation in one inbox, alongside your team. - AI Agents: Let AI Agents answer, qualify, and hand off conversations to your team the moment a human needs to step in — with the full conversation history carried over. - Team collaboration: Assign or reassign conversations to Agents or AI Agents, add internal comments for context, and see AI-generated conversation summaries and closing notes automatically. - Calls: Answer and return voice calls in the same thread as your chats — for your team, and your AI Agents. - Reply with AI Assist: Draft accurate replies and translate conversations in real time, so language differences don't slow down a response. - Lifecycle stages: Move a contact through Lifecycle stages — New Lead, Hot Lead, Customer, and more — right from the conversation, so pipeline progress stays current wherever your team is. - Real-time updates: Get instant notifications for new messages, so you can respond quickly and keep conversations moving, wherever you are. - Add & update contacts: Add new contacts on the spot and keep existing contact data current, so every reply is based on accurate information. - Spam management: Block spam automatically, so your inbox only shows genuine conversations. Download the respond.io mobile app to keep every conversation — and every deal — moving, wherever your team is. New to respond.io? Sign up for an account on desktop to get started.

About

Kommo

This CRM system helps small businesses boost sales by integrating messaging, email, and calls. Manage your sales pipeline, automate tasks, and track team performance from your mobile device.

Highlights
  • Messenger, email, and call integration
  • Live customizable sales dashboard
  • Automation tools (salesbot, templates)
  • Lead generation via business card scanning
  • Mobile sales pipeline management
  • Team performance monitoring
Features
Read full description

Kommo is the world's first messenger-based CRM system, designed to help small businesses take their sales to a different level. Our mobile app is seamlessly integrated with the desktop version and gives you access to your sales tools straight from your phone, providing a unified CRM experience that keeps you connected wherever you are. Unleash the power of messaging Seamlessly connect with your customers through messengers, emails, and calls, all from a single app. Stay ahead with analytics Monitor your sales, tasks, team performance and more from anywhere with the customizable live Dashboard. Automate and thrive Streamline your processes with automation tools like salesbot, templates and digital pipeline. Save time and focus on what matters most - growing your business. Increase lead generation Capture leads on the go by scanning business cards, importing your address book, or quickly adding contacts. Never miss a deal with instant lead addition to your pipeline. Sales pipeline at your fingertips Access and manage your sales pipeline from your phone whenever you need to. Log into your account or sign up for a 14-day free trial to effortlessly manage your sales pipeline, navigate performance, and collaborate with your team anytime, anywhere.

Screenshots

respond.io4 screens
Kommo4 screens

Verdict

The call

The clearest difference is review sentiment: Kommo at 85% against respond.io's 0%. respond.io's advantage is rating (4.3 vs 4.0). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

respond.io holds the better App Store score, 4.3 against 4.0. Both are backed by a comparable volume of ratings — 17 and 13 respectively. Written reviews complicate that: 0% of respond.io's written reviews are positive against 85% of Kommo's, so the app with the better star average is not the one people write more warmly about.

UpkeepUpdate frequency

Both ship on a similar rhythm, roughly every 9 days. Both last shipped on October 24, 2026.

Scorecard2 real differences · 8 level
respond.io versus Kommo: the parameters behind the verdict, then further details
Parameterrespond.ioKommo
PriceFreeFree
Rating4.3 (17 ratings) — better4.0 (13 ratings)
Positive reviews0.0% of reviews84.6% of reviews — better
Number of ratings17 — better13
Update frequencyEvery 9 daysEvery 9 days
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPodiPhone, Apple Watch
Requires iOS15.1 — better16.0
Further details — not scored
Size98 MB182 MB
Age rating4++4
DeveloperRocketbotsTerimpol S.A.

Customer experience

respond.io

All ratings16 ratings
Positive87.5%
Neutral0.0%
Negative12.5%
Written reviews2 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

Kommo

All ratings13 ratings
Positive76.9%
Neutral0.0%
Negative23.1%
Written reviews39 reviews
Positive84.6%
Neutral2.6%
Negative12.8%

In-app purchases

None

respond.io

No in-app purchases

None

Kommo

No in-app purchases

Questions

Is respond.io free?
respond.io is free to download, with no in-app purchases.
Is Kommo free?
Kommo is free to download, with no in-app purchases.
Which has better reviews, respond.io or Kommo?
respond.io is rated higher. respond.io averages 4.3 out of 5 from 17 ratings, while Kommo averages 4.0 from 13 ratings.
Do respond.io or Kommo have ads?
Neither respond.io nor Kommo shows ads.
Which is updated more often, respond.io or Kommo?
respond.io ships an update every 9 days, and Kommo every 9 days. Most recently, respond.io was updated on October 24, 2026 and Kommo on October 24, 2026.

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