FlexVanpool vs Zip Shuttle

FlexVanpool is currently available in limited areas in Washington state. At this time, do not download or attempt to use if you are outside Washington state. IMPORTANT - To use this app, you need an account in a local ridesharing program powered by SmartRideshare. Washington state users can create / use an existing account in RideShareOnline.com or one of its partner programs. What Is It ============================== FlexVanpool opens up empty seats in vanpools to co-workers and fellow commuters so they may book rides as needed and ride in matching vanpools. Occasional riders can book a ride and join as needed. Existing vanpool group members can mix and match and ride with other groups on days their times do not match with their assigned group. Vanpools are a fast and direct commute to the work location and the app extends and enhances this experience. Plus everyone benefits from the state-of-the-art technology that includes a full online booking experience, location tracking, in-app communication, notifications and more. Flex Riders For riders who ride occasionally (flex riders), the app provides a new mobility option. Riders can use the app to search and find matching vanpools, book a ride on a matching vanpool for a single trip or multiple trips in the week as needed (depending on seat availability). Monthly Riders (Vanpool Group Members) The app reserves a seat on behalf of monthly riders by default and their seat in the van is guaranteed. Monthly riders are able to ride on other vans on days their time does not match with the time of their assigned vanpool. Drivers (Vanpool Group Members) Drivers are able to utilize all functionality available to monthly riders. In addition, drivers have access to driver functionality in the app. Drivers can review bookings on upcoming trips and perform actions for cancellations and trip coordination. What It Is Not ============================== - FlexVanpool is not for taking a trip to the airport or the mall. It is for commuters going to work. - FlexVanpool is not like Uber or Lyft. The vanpool van does not come to the door to pick up the rider when a ride is booked. Instead, the van follows its regular schedule and route. Riders board vans on existing stops set up for the vanpool per the vanpool's schedule. This may involve a walk to a corner meeting point or a drive to the pickup point and a short wait. Rides must be booked a minimum of one hour before the departure time. How It Works ============================== The app is part of the SmartRideshare platform. Users use the same account they have in SmartRideshare to login to the app and access the functionality. - Every week, the system auto-books monthly riders and reserves a seat for them. Empty seats based on cancellations and capacity are automatically calculated and opened up for booking. - Flex riders and monthly riders can book rides as needed throughout the week. - For drivers, there's no extra driving or waiting. Drivers simply pick-up and drop-off riders on their regular vanpool route. Getting Started ============================== - If you are in Washington state and with a participating employer, get started by downloading the app. - Login using your existing account in RideShareOnline.com or one of its partner programs. If you don't have an account, sign up and then login to the app. - Use the app as needed for booking rides, coordination and more.

Community Transit's Zip Shuttle is a flexible way to travel around Snohomish County, WA. We’re an on-demand shared ride service that’s easy, affordable, and convenient. Adults ride for $2.50 or less, and youth 18 and younger ride free. With a few taps, book a ride in the app, and our technology will pair you with other people headed your way. HOW IT WORKS: - When you're ready to go, book a ride in the app by providing your pick-up and drop-off locations, anywhere in our service area. - Let us know whether you’re riding alone or with additional passengers. - You will receive an estimated vehicle-arrival time upon booking your trip and be picked up where you requested. The driver’s estimated arrival time will automatically update as your vehicle makes its way to meet you. - Be ready for your driver outside at the pick-up location. - When your driver arrives, pay your fare and board the vehicle. Pay on board with an ORCA card or exact cash, or save your credit or debit payment method in the mobile app. -There may be others on board, or you may make a few additional stops along the way. Track your ride and share your status within the app in real-time. AFFORDABLE: Rides cost the same as a Community Transit bus fare — adults ride for $2.50 or less, and youth ride free. RELIABLE: Track your ride as the driver is on their way to you, and while you’re in the vehicle too. The app will provide real-time information for your pick-up and arrival time. ACCESSIBLE: Zip Shuttle is wheelchair accessible. If you require a wheelchair, simply toggle on “Wheelchair accessibility” in the “Account” tab of your app. When you request a ride, you’ll be matched with a wheelchair-accessible vehicle. SHARING YOUR TRIP: Our service matches people headed in the same direction. This means you’re getting the convenience of an on-demand ride with the efficiency and affordability of public transit. Questions or comments? Reach out at (833) 342- 5947. Your feedback is important to us. Ride Zip Shuttle and let us know how we did!