ePrint vs HP Support Assistant
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
ePrint
Print documents, photos, web pages, and more directly from your mobile device to compatible printers. Offers various print settings and supports a wide range of printer models and languages.
- Web page printing
- Photo and image printing
- PDF file printing
- Contact and notes printing
- Customizable print settings
- Network printer discovery
- Borderless printing
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“ePrint” solves to print directory from iPad,iPhone or iPod touch. ***** For ink-jet printer users: Canon, brother, Samsung, Lexmark ink-jet printers are not available on ePrint. ***** [The differences of ePrint and ePrint Free] Paid Version Only: - Web page printing. Also Downloaded Image or PDF file printing. - Various print formats - Print several pages - Borderless or Border printing - Supports shared printers by Mac (Regardless of Printer models) Please test with “ePrint Free” at first, then get “ePrint”. [HP ink-jet printer user] when "Failed to get printer control command" message appears, please set PDL to "PCL3GUI". Also set "Port" is "Port9100", when register printer manually. [Support Printers / PDL (Printer Description Language)] ePrint works with the printers installing the following printer description language. Please check each printer manufacture web site to confirm what printer description language your printer has. Please check if ePrint supports your printer’s PDL before you purchase ePrint. EPSON Inkjet Printer - PDL: ESC/P-R (except for ESC/P raster) EPSON Page Printer - PDL: ESC/Page,ESC/Page-Color,ESC/Page-S(Color only) HP Inkjet Printer - PDL: PCL3GUI HP Page Printer - PDL: PCL (Except for HostBase model) Canon Page Printer - PDL: LOPS (Except for CAPT) Canon, brother, Samsung, Lexmark or other manufacture’s Page Printer ePrint works if the printer supports the following PDL. - PCL - PostScript Canon, brother, Samsung, Lexmark or other manufacture’s Inkjet Printer - NONE. (ePrint DONOT work.) Shared printer by Mac ePrint supports shared printer by Mac. It isn’t depends on Printer manufactures (PDL). [Requirements] Wi-Fi Printer is connected on the network and printed through TCP/IP (LPR). Printer should be available for SNMP. Meet support printers conditions. [New Features] - Add Camera/ Web/ Server function limitation. - Add e-mail attached file printing. (only for iPad) Hold down an attached file icon on the Mail application. - Support to call other application form the files on the server. (only for iPad) - Support ESC/Page-S printing system (Epson page printer) [Outline] If you have “ePrint” and required printers, you don’t need PC anymore. You can print various contents such as contacts, photos, notes, Web pages or PDF files contacts in your iPad,iPhone or iPod touch as you like. “ePrint” has a lot of print settings; paper size, color etc. [Features] 1. Web page printing - “ePrint” arranges linked PDF or image files before printing. - You can save linked PDF or image files - You can also specify print pages 2. Camera (24 formats) (Borderless printing support) - Date stamp or time stamp function 3. Contacts (3 formats) 4. Albums. (24 formats) (Borderless printing support) 5. Note. (6 formats) 6. Photo calendar (5 formats) 7. Photo card (13 formats) 8. Clipboard 9. Add a printer. (Bonjour search / Enter IP address) 10. Print Settings Color Duplex (Limited printer models) Sepia Paper size Orientation Media type Print image preview 11. Support direct printing for the Printer connected AirMac with USB 12. Support Printing for the shared printer by Mac 13. Display consumable information (Limited printer models) Produced by e-Workshop
HP Support Assistant
Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.
- Guided troubleshooters
- Virtual Agent for problem-solving
- Device status monitoring
- Support contact options
- Service Center Locator
- Order replacement parts
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Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads
Screenshots
Verdict
The clearest difference is price: HP Support Assistant at Free against ePrint's $2.99. HP Support Assistant also leads on ratings volume (237 vs 26). ePrint's advantage is review sentiment (49% vs 6%) and update cadence (every 2 months vs every 4 months). On rating, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
HP Support Assistant is free to download; ePrint costs $2.99 up front. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 2.2 for ePrint against 2.2 for HP Support Assistant. That said, the two scores are not equally well evidenced: HP Support Assistant has 237 ratings behind it against 26, so its average is the more settled of the two. Written reviews are what separate them: 49% of ePrint's written reviews are positive against 6% of HP Support Assistant's.
ePrint ships an update every 2 months, HP Support Assistant every 4 months. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.
| Parameter | ePrint | HP Support Assistant |
|---|---|---|
| Price | $2.99 | Free — better |
| Rating | 2.2 (26 ratings) | 2.2 (237 ratings) |
| Positive reviews | 49.2% of reviews — better | 6.1% of reviews |
| Number of ratings | 26 | 237 — better |
| Update frequency | Every 2 months — better | Every 4 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Paid | Free — better |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 12.0 — better | 15.1 |
| Further details — not scored | ||
| Size | 36 MB | 18 MB |
| Age rating | 4+ | 4+ |
| Developer | Microtech Corp. | HP Inc. |
Customer experience
ePrint
HP Support Assistant
User reviews
ePrint
From 26 App Store ratingsWhat we love
- 🚀 Easy to set up and use
- 👍 Versatile printing options
- 🚀 Seamless wireless printing
- 👍 Supports various file types
- 🚀 Reliable performance
Room to improve
- 🐛 Compatibility issues with certain printers
- 🐛 Printing issues with web pages and emails
- 🐛 Crashes and freezes
- 🐛 Limited printing options and settings
- 🐛 Confusing user interface
HP Support Assistant
From 237 App Store ratingsWhat we love
- 🚀 Excellent resource
- 👍 Flawless design, but needs some fixes
Room to improve
- 🐛 Doesn't work
- 🐛 Useless
- 🐛 Doesn't sync with other HP apps
- 🐛 Completely disjointed
- 🐛 Can't even enter serial number
Bugs and requests
ePrint
Reported bugs
4 issues- Inability to detect or connect to certain printers
- Printing issues with specific file types or layouts
- Crashes and freezes after updates
- Printing quality problems
Requested features
5 requests- Ability to print emails and attachments
- Integration with more cloud storage services
- Advanced printing settings and customization
- Improved stability and bug fixes
- Better documentation and user guides
HP Support Assistant
Reported bugs
5 issues- Inability to add devices
- Freezing and crashing issues
- Incompatibility with certain devices
- Unreliable connectivity
- Outdated information and features
Requested features
5 requests- Improve virtual assistant capabilities
- Provide better troubleshooting guidance
- Simplify setup and connectivity processes
- Offer more self-help resources
- Improve integration with other HP apps
In-app purchases
ePrint
No in-app purchases
HP Support Assistant
No in-app purchases
Questions
Is ePrint free?
Is HP Support Assistant free?
Which has better reviews, ePrint or HP Support Assistant?
Do ePrint or HP Support Assistant have ads?
Which is updated more often, ePrint or HP Support Assistant?
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