Comparison

ePrint vs HP Support Assistant

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ePrint

Print documents, photos, web pages, and more directly from your mobile device to compatible printers. Offers various print settings and supports a wide range of printer models and languages.

Highlights
  • Web page printing
  • Photo and image printing
  • PDF file printing
  • Contact and notes printing
  • Customizable print settings
  • Network printer discovery
  • Borderless printing
Features
Read full description

“ePrint” solves to print directory from iPad,iPhone or iPod touch. ***** For ink-jet printer users: Canon, brother, Samsung, Lexmark ink-jet printers are not available on ePrint. ***** [The differences of ePrint and ePrint Free] Paid Version Only: - Web page printing. Also Downloaded Image or PDF file printing. - Various print formats - Print several pages - Borderless or Border printing - Supports shared printers by Mac (Regardless of Printer models) Please test with “ePrint Free” at first, then get “ePrint”. [HP ink-jet printer user] when "Failed to get printer control command" message appears, please set PDL to "PCL3GUI". Also set "Port" is "Port9100", when register printer manually. [Support Printers / PDL (Printer Description Language)] ePrint works with the printers installing the following printer description language. Please check each printer manufacture web site to confirm what printer description language your printer has. Please check if ePrint supports your printer’s PDL before you purchase ePrint. EPSON Inkjet Printer - PDL: ESC/P-R (except for ESC/P raster) EPSON Page Printer - PDL: ESC/Page,ESC/Page-Color,ESC/Page-S(Color only) HP Inkjet Printer - PDL: PCL3GUI HP Page Printer - PDL: PCL (Except for HostBase model) Canon Page Printer - PDL: LOPS (Except for CAPT) Canon, brother, Samsung, Lexmark or other manufacture’s Page Printer ePrint works if the printer supports the following PDL. - PCL - PostScript Canon, brother, Samsung, Lexmark or other manufacture’s Inkjet Printer - NONE. (ePrint DONOT work.) Shared printer by Mac ePrint supports shared printer by Mac. It isn’t depends on Printer manufactures (PDL). [Requirements] Wi-Fi Printer is connected on the network and printed through TCP/IP (LPR). Printer should be available for SNMP. Meet support printers conditions. [New Features] - Add Camera/ Web/ Server function limitation. - Add e-mail attached file printing. (only for iPad) Hold down an attached file icon on the Mail application. - Support to call other application form the files on the server. (only for iPad) - Support ESC/Page-S printing system (Epson page printer) [Outline] If you have “ePrint” and required printers, you don’t need PC anymore. You can print various contents such as contacts, photos, notes, Web pages or PDF files contacts in your iPad,iPhone or iPod touch as you like. “ePrint” has a lot of print settings; paper size, color etc. [Features] 1. Web page printing - “ePrint” arranges linked PDF or image files before printing. - You can save linked PDF or image files - You can also specify print pages 2. Camera (24 formats) (Borderless printing support) - Date stamp or time stamp function 3. Contacts (3 formats) 4. Albums. (24 formats) (Borderless printing support) 5. Note. (6 formats) 6. Photo calendar (5 formats) 7. Photo card (13 formats) 8. Clipboard 9. Add a printer. (Bonjour search / Enter IP address) 10. Print Settings Color Duplex (Limited printer models) Sepia Paper size Orientation Media type Print image preview 11. Support direct printing for the Printer connected AirMac with USB 12. Support Printing for the shared printer by Mac 13. Display consumable information (Limited printer models) Produced by e-Workshop

About

HP Support Assistant

Easily maintain your HP PCs and printers and resolve issues with support notifications, device status, and guided assistance. Troubleshoot common problems, monitor device health, and find replacement parts.

Highlights
  • Guided troubleshooters
  • Virtual Agent for problem-solving
  • Device status monitoring
  • Support contact options
  • Service Center Locator
  • Order replacement parts
Features
Read full description

Get the most out of your HP PCs and printers using HP Support Assistant Mobile. With HP Support Assistant Mobile, it’s easy to maintain your PCs and printers and resolve problems with support notifications, device status, and guided assistance. HP Support Assistant Mobile makes it easier than ever to own and use your PCs and printers. Key Features: • Need help? Use our guided troubleshooters or the new Virtual Agent* to solve common problems like a slow computer or audio issues. • When a little more hands-on help is required, choose from a variety of contact options in the Support section including the new Service Center Locator*. • Monitor device details ranging from the ink levels on your printer to the battery, storage, and security health of your PCs. • Need more ink or a new hard drive? Get links to order replacement parts and receive shipment updates* in the app. * Available in selected countries * Not recommended for iPads

Screenshots

ePrint3 screens
HP Support Assistant4 screens

Verdict

The call

The clearest difference is price: HP Support Assistant at Free against ePrint's $2.99. HP Support Assistant also leads on ratings volume (237 vs 26). ePrint's advantage is review sentiment (49% vs 6%) and update cadence (every 2 months vs every 4 months). On rating, ads, in-app purchases and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

HP Support Assistant is free to download; ePrint costs $2.99 up front. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 2.2 for ePrint against 2.2 for HP Support Assistant. That said, the two scores are not equally well evidenced: HP Support Assistant has 237 ratings behind it against 26, so its average is the more settled of the two. Written reviews are what separate them: 49% of ePrint's written reviews are positive against 6% of HP Support Assistant's.

UpkeepUpdate frequency

ePrint ships an update every 2 months, HP Support Assistant every 4 months. The most recent releases landed on September 24, 2026 and September 22, 2026 respectively.

Scorecard6 real differences · 4 level
ePrint versus HP Support Assistant: the parameters behind the verdict, then further details
ParameterePrintHP Support Assistant
Price$2.99Free — better
Rating2.2 (26 ratings)2.2 (237 ratings)
Positive reviews49.2% of reviews — better6.1% of reviews
Number of ratings26237 — better
Update frequencyEvery 2 months — betterEvery 4 months
AdsNoNo
In-app purchasesNoNo
MonetizationPaidFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS12.0 — better15.1
Further details — not scored
Size36 MB18 MB
Age rating4+4+
DeveloperMicrotech Corp.HP Inc.

Customer experience

ePrint

All ratings26 ratings
Positive26.9%
Neutral7.7%
Negative65.4%
Written reviews309 reviews
Positive49.2%
Neutral8.4%
Negative42.4%

HP Support Assistant

All ratings237 ratings
Positive28.7%
Neutral5.5%
Negative65.8%
Written reviews115 reviews
Positive6.1%
Neutral0.0%
Negative93.9%

User reviews

ePrint

From 26 App Store ratings

What we love

  • 🚀 Easy to set up and use
  • 👍 Versatile printing options
  • 🚀 Seamless wireless printing
  • 👍 Supports various file types
  • 🚀 Reliable performance

Room to improve

  • 🐛 Compatibility issues with certain printers
  • 🐛 Printing issues with web pages and emails
  • 🐛 Crashes and freezes
  • 🐛 Limited printing options and settings
  • 🐛 Confusing user interface

HP Support Assistant

From 237 App Store ratings

What we love

  • 🚀 Excellent resource
  • 👍 Flawless design, but needs some fixes

Room to improve

  • 🐛 Doesn't work
  • 🐛 Useless
  • 🐛 Doesn't sync with other HP apps
  • 🐛 Completely disjointed
  • 🐛 Can't even enter serial number

Bugs and requests

ePrint

Reported bugs

4 issues
  • Inability to detect or connect to certain printers
  • Printing issues with specific file types or layouts
  • Crashes and freezes after updates
  • Printing quality problems

Requested features

5 requests
  • Ability to print emails and attachments
  • Integration with more cloud storage services
  • Advanced printing settings and customization
  • Improved stability and bug fixes
  • Better documentation and user guides

HP Support Assistant

Reported bugs

5 issues
  • Inability to add devices
  • Freezing and crashing issues
  • Incompatibility with certain devices
  • Unreliable connectivity
  • Outdated information and features

Requested features

5 requests
  • Improve virtual assistant capabilities
  • Provide better troubleshooting guidance
  • Simplify setup and connectivity processes
  • Offer more self-help resources
  • Improve integration with other HP apps

In-app purchases

None

ePrint

No in-app purchases

None

HP Support Assistant

No in-app purchases

Questions

Is ePrint free?
ePrint costs $2.99, with no in-app purchases.
Is HP Support Assistant free?
HP Support Assistant is free to download, with no in-app purchases.
Which has better reviews, ePrint or HP Support Assistant?
ePrint and HP Support Assistant are both rated 2.2 out of 5 on the App Store, from 26 and 237 ratings respectively.
Do ePrint or HP Support Assistant have ads?
Neither ePrint nor HP Support Assistant shows ads.
Which is updated more often, ePrint or HP Support Assistant?
ePrint ships an update every 2 months, and HP Support Assistant every 4 months. Most recently, ePrint was updated on September 24, 2026 and HP Support Assistant on September 22, 2026.

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