NYC 311 vs Nucleus InTouch
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Nucleus InTouch
Connect with family members using Nucleus services. Send pictures and notes to your Nucleus Device, and call contacts directly from the app. A Nucleus account is required for full functionality.
- List and call contacts
- Send pictures
- Send notes to Nucleus Device
- Requires Nucleus account
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The Nucleus InTouch app allows family members to connect with contacts using Nucleus services. Currently, the app can: * List contacts and call them. * Send pictures to your loved one. * Send notes to the Nucleus Device. A Nucleus account is required to use the app.
Screenshots
Verdict
The clearest difference is ratings volume: NYC 311 at 431 against Nucleus InTouch's 13. Nucleus InTouch's advantage is device support (3 vs 1) and iOS requirement (14.0 vs 16.0). On price, rating, review sentiment and update cadence there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
On the App Store both sit at effectively the same score — 3.1 for NYC 311 against 3.0 for Nucleus InTouch. That said, the two scores are not equally well evidenced: NYC 311 has 431 ratings behind it against 13, so its average is the more settled of the two. Written reviews are what separate them: 19% of NYC 311's written reviews are positive against 14% of Nucleus InTouch's.
NYC 311 ships an update every 4 weeks, Nucleus InTouch every 6 weeks. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.
| Parameter | NYC 311 | Nucleus InTouch |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (431 ratings) — better | 3.0 (13 ratings) |
| Positive reviews | 19.4% of reviews — better | 14.3% of reviews |
| Number of ratings | 431 — better | 13 |
| Update frequency | Every 4 weeks — better | Every 6 weeks |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 102 MB | 29 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | CloudTalk LLC |
Customer experience
NYC 311
Nucleus InTouch
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
Nucleus InTouch
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
Nucleus InTouch
No in-app purchases
Questions
Is NYC 311 free?
Is Nucleus InTouch free?
Which has better reviews, NYC 311 or Nucleus InTouch?
Do NYC 311 or Nucleus InTouch have ads?
Which is updated more often, NYC 311 or Nucleus InTouch?
Other comparisons
