NYC 311 vs Runwise
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Runwise
Manage and monitor your building's heating systems remotely. Optimize comfort, reduce costs, and receive instant alerts for critical issues. Track savings and resolve tenant complaints efficiently.
- Remote monitoring of heating systems
- Cost and emission reduction
- Real-time system status
- Temperature and sensor data
- Interactive building map
- Instant critical alerts
- Savings tracking
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Remotely monitor, control, and manage your Runwise-equipped boilers and heating systems anytime, anywhere. Key Features: - Reduce heating costs and carbon emissions by up to 20% or more, while enhancing tenant comfort - Monitor real-time boiler and heating system status - View current and past apartment temperatures - Monitor live and past boiler sensor readings - Access an interactive live map to locate, view, and manage your buildings nearby - Receive instant push notifications for critical alerts, including boiler outages, return line leaks, or elevated domestic hot water temperatures - Track your savings over time by comparing current performance with data from before Runwise installation - View and adjust your system settings remotely - Quickly resolve tenant heat complaints with a single-click heat boost feature that automatically adjusts settings - Reach our dedicated 24/7 support team directly through the app
Screenshots
Verdict
The clearest difference is review sentiment: Runwise at 100% against NYC 311's 19%. Runwise also leads on rating (5.0 vs 3.1) and iOS requirement (14.0 vs 16.0). NYC 311's advantage is ratings volume (425 vs 11) and update cadence (monthly vs every 2 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Runwise holds the better App Store score, 5.0 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 425 ratings behind it against 11, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 100% of Runwise's.
NYC 311 ships an update monthly, Runwise every 2 months. The most recent releases landed on September 21, 2026 and June 1, 2026 respectively.
| Parameter | NYC 311 | Runwise |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (425 ratings) | 5.0 (11 ratings) — better |
| Positive reviews | 19.4% of reviews | 100.0% of reviews — better |
| Number of ratings | 425 — better | 11 |
| Update frequency | Monthly — better | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.0 | 14.0 — better |
| Further details — not scored | ||
| Size | 102 MB | 2 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | Runwise, Inc. |
Customer experience
NYC 311
Runwise
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
Runwise
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
Runwise
No in-app purchases
