NYC 311 vs My TFC
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
My TFC
This app allows residents to manage building services and their accounts from a single platform. Residents can make payments, communicate with staff, book amenities, and track usage. It streamlines access to hospitality services within their building.
- View billing summary
- Track charges
- Download lease
- Monitor electricity usage
- Register pets
- Book gym time
- Submit instructions
- Request repairs
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The myTFC app connects TFC residents with hospitality services at their building. Make payments, communicate with staff, and reserve amenities, all from one place. Manage Your Account • See your billing summary • Track recent charges • Download your lease • Monitor electricity usage • Register new pets Access Building Services • Book gym time • Submit front desk instructions • Request a repair • Register guests • Get delivery updates
Screenshots
Verdict
The clearest difference is rating: NYC 311 at 3.0 against My TFC's 2.5. NYC 311 also leads on ratings volume (432 vs 6) and update cadence (every 4 weeks vs every 3 months). My TFC's advantage is device support (3 vs 1). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
NYC 311 holds the better App Store score, 3.0 against 2.5. That said, the two scores are not equally well evidenced: NYC 311 has 432 ratings behind it against 6, so its average is the more settled of the two. Written reviews split almost evenly too, at 19% and 20% positive.
NYC 311 ships an update every 4 weeks, My TFC every 3 months. The most recent releases landed on November 10, 2026 and November 3, 2026 respectively.
| Parameter | NYC 311 | My TFC |
|---|---|---|
| Price | Free | Free |
| Rating | 3.0 (432 ratings) — better | 2.5 (6 ratings) |
| Positive reviews | 19.4% of reviews | 20.0% of reviews — better |
| Number of ratings | 432 — better | 6 |
| Update frequency | Every 4 weeks — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.0 — better |
| Further details — not scored | ||
| Size | 102 MB | 3 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | TF Cornerstone, Inc. |
Customer experience
NYC 311
My TFC
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
My TFC
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
My TFC
No in-app purchases
