NYC 311 vs Chartbeat
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
Chartbeat
Monitor website traffic and content engagement in real-time from anywhere. Understand how your content is consumed, identify top-performing stories, and analyze audience segments. Optimize your content strategy with flexible filtering and performance benchmarking.
- Real-time traffic monitoring
- Top-performing story identification
- Site and visitor metrics
- Audience segment analysis
- Flexible content filtering
- Week-over-week performance benchmarking
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Stay on top of traffic anywhere you go. Whether you’re at your desk, in the field, or just on the move, understand engagement with your content as it’s read and consumed across the web. Download the Chartbeat app and: - See your site’s top-performing stories and share them with your colleagues - View key site and visitor metrics, including sitewide engaged time and recirculation, and story-level running totals of pageviews and uniques - Track how content consumption differs between subscribing and non-subscribing audience segments - Dig into a particular section, author, traffic source, or referrer using flexible filters - Benchmark site performance and traffic patterns with week-over-week comparison graphs Please note: you must have an existing Chartbeat for Publishing account to use this app. For general inquiries, reach out to hello@chartbeat.com to learn more.
Screenshots
Verdict
The clearest difference is review sentiment: Chartbeat at 73% against NYC 311's 19%. Chartbeat also leads on rating (4.2 vs 3.1). NYC 311's advantage is update cadence (every 4 weeks vs every 8 months) and monetization model (free vs freemium). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Chartbeat holds the better App Store score, 4.2 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 431 ratings behind it against 19, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 73% of Chartbeat's.
NYC 311 ships an update every 4 weeks, Chartbeat every 8 months. The most recent releases landed on November 6, 2026 and November 1, 2026 respectively.
| Parameter | NYC 311 | Chartbeat |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (431 ratings) | 4.2 (19 ratings) — better |
| Positive reviews | 19.4% of reviews | 73.0% of reviews — better |
| Number of ratings | 431 — better | 19 |
| Update frequency | Every 4 weeks — better | Every 8 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 102 MB | 44 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | CHARTBEAT INC |
Customer experience
NYC 311
Chartbeat
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
Show 4 moreShow fewer
- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
Chartbeat
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
Chartbeat
No in-app purchases
