Comparison

NYC 311 vs DSNY Pickup

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

NYC 311

Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.

Highlights
  • Access city government services
  • Report neighborhood issues
  • Track service requests
  • Get updates on parking and trash
  • Receive schedule change notifications
Features
Read full description

The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.

About

DSNY Pickup

This unofficial application provides New York City residents with essential information regarding sanitation services. Access your trash and recycling pickup schedule, receive timely reminders, and find other relevant details about the Department of Sanitation's operations.

Highlights
  • Service schedule lookup
  • Pickup reminders
  • Department of Sanitation information
  • Unofficial NYC service app
Features
Read full description

Never miss trash day again. DSNY Pickup shows your trash, recycling, compost and bulk collection days for any address in New York City, reminds you when to set out your bins, and warns you when holidays or weather change the schedule. WHAT GOES OUT, AND WHEN • Your next pickup at a glance: "Tomorrow: Trash and Recycling" • The full week for every collection type • DSNY's set-out rules, so you know when bins can go to the curb • Save several addresses: home, work, or a family member's building (Pro) HOLIDAYS AND SERVICE CHANGES • See when DSNY suspends or delays collection for holidays and weather • Get alerts before holidays and when snow delays collection (Pro) • Reminders adjust automatically: on a holiday, you'll be told to keep your bins in REMINDERS • A notification the night before or the morning of each pickup • Pick the time and which collections you want to hear about (Pro) WIDGETS • Next Pickup for your Home Screen and Lock Screen • Week at a Glance, All Addresses, and a Lock Screen countdown (Pro) • A Control Center control (Pro) SIRI AND SHORTCUTS • "When is my next pickup?" • "When is recycling?" • "What goes out tonight?" • "How do I get rid of a mattress?" GET RID OF ANYTHING • Search DSNY's guide to learn how to dispose of furniture, electronics, batteries, paint and more • Find special waste, electronics and food scrap drop-off sites near you DSNY PICKUP PRO A one-time purchase, with no subscription, that adds unlimited addresses, every widget, alerts for holidays and snow delays, custom reminders, and Siri actions. Next-pickup information, the Next Pickup widget, Siri questions and holiday-aware reminders are free. Pro supports Family Sharing. Supports the largest accessibility text sizes. DSNY Pickup is an independent app and is not affiliated with the NYC Department of Sanitation. Schedules come from DSNY and service changes from NYC 311. Always check nyc.gov/dsny for official information.

Screenshots

NYC 3114 screens
DSNY Pickup4 screens

Verdict

The call

The clearest difference is rating: DSNY Pickup at 4.0 against NYC 311's 3.1. NYC 311's advantage is update cadence (every 4 weeks vs every 21 months) and ratings volume (431 vs 5). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

DSNY Pickup holds the better App Store score, 4.0 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 431 ratings behind it against 5, so its average is the more settled of the two.

UpkeepUpdate frequency

NYC 311 ships an update every 4 weeks, DSNY Pickup every 21 months. The most recent releases landed on November 6, 2026 and November 3, 2026 respectively.

Scorecard4 real differences · 6 level
NYC 311 versus DSNY Pickup: the parameters behind the verdict, then further details
ParameterNYC 311DSNY Pickup
PriceFreeFree
Rating3.1 (431 ratings)4.0 (5 ratings) — better
Positive reviews19.4% of reviews—
Number of ratings431 — better5
Update frequencyEvery 4 weeks — betterEvery 21 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhoneiPhone, iPad — better
Requires iOS16.0 — better26.0
Further details — not scored
Size102 MB9 MB
Age rating4+4+
DeveloperDepartment of Information Technology And Telecommthomas prezioso

Customer experience

NYC 311

All ratings430 ratings
Positive47.7%
Neutral6.7%
Negative45.6%
Written reviews134 reviews
Positive19.4%
Neutral11.2%
Negative69.4%

DSNY Pickup

All ratings4 ratings
Positive75.0%
Neutral0.0%
Negative25.0%

Bugs and requests

NYC 311

Reported bugs

5 issues
  • Address entry doesn't work
  • App crashes or freezes
  • App doesn't open after update
  • Geolocation not working
  • Unexpected errors

Requested features

9 requests
  • Add ability to report issues without address
  • Add bulk export function for tickets filed
  • Add option to attach photos/videos to complaints
  • Add support for third-party keyboards
  • Improve location identification and mapping
Show 4 more
  • Integrate spell check
  • Provide more detailed responses on closed requests
  • Retain access to photos submitted with tickets
  • Support video uploads for noise complaints

DSNY Pickup

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

NYC 311

No in-app purchases

None

DSNY Pickup

No in-app purchases

Questions

Is NYC 311 free?
NYC 311 is free to download, with no in-app purchases.
Is DSNY Pickup free?
DSNY Pickup is free to download, with no in-app purchases.
Which has better reviews, NYC 311 or DSNY Pickup?
DSNY Pickup is rated higher. NYC 311 averages 3.1 out of 5 from 431 ratings, while DSNY Pickup averages 4.0 from 5 ratings.
Do NYC 311 or DSNY Pickup have ads?
Neither NYC 311 nor DSNY Pickup shows ads.
Which is updated more often, NYC 311 or DSNY Pickup?
NYC 311 ships an update every 4 weeks, and DSNY Pickup every 21 months. Most recently, NYC 311 was updated on November 6, 2026 and DSNY Pickup on November 3, 2026.

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