NYC 311 vs ScamHERO
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
ScamHERO
Instantly identify suspicious texts, emails, and DMs as scams with AI analysis. Get clear explanations of threats and guided steps for safe action. Protect your family and contribute to community safety.
- AI scam analysis
- Instant verdict on messages
- Step-by-step safe actions
- Family protection
- Community impact tracking
- Report and block guidance
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Just got a message that feels suspicious? Pause. Catch it before you click. Scammers count on one thing: that the moment a suspicious message lands, you have no one to ask. ScamHERO is that someone. Screenshot any text, email, or DM, and you get a clear answer in seconds. How it works ScamHERO reads the message and tells you whether it is safe, suspicious, or a scam. It highlights the exact words and details that give it away, so you learn what to watch for next time. It points you to the safe next step, including the real contact when we can verify it, so you are not calling the scammer back by mistake. Sound familiar? The text from your bank that wants you to confirm your account right now. The job offer that pays too well and asks for a fee up front. The invoice from a vendor that looks slightly off. The message from a grandchild who needs money and swears you cannot tell anyone. Different scammers, same playbook. ScamHERO works for all of it. What makes ScamHERO different We reads the actual message, not just a link or a phone number. The words are full of tells and traps, and that is what we analyze. We check the sender against a growing proprietary database of the institutions scammers impersonate most. We help you and your network get smarter so catching one scam protects the people around you. Free to start Scanning your own messages is free. ScamHERO is here for the 30 seconds that matter, with no account hoops and no paywall standing in front of your safety.
Screenshots
Verdict
The clearest difference is review sentiment: ScamHERO at 100% against NYC 311's 19%. ScamHERO also leads on rating (5.0 vs 3.1) and device support (3 vs 1). NYC 311's advantage is ratings volume (425 vs 12). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ScamHERO holds the better App Store score, 5.0 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 425 ratings behind it against 12, so its average is the more settled of the two. Written reviews point the same way: 19% of NYC 311's written reviews are positive against 100% of ScamHERO's.
Both ship on a similar rhythm, roughly monthly. The most recent releases landed on September 21, 2026 and September 10, 2026 respectively.
| Parameter | NYC 311 | ScamHERO |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (425 ratings) | 5.0 (12 ratings) — better |
| Positive reviews | 19.4% of reviews | 100.0% of reviews — better |
| Number of ratings | 425 — better | 12 |
| Update frequency | Monthly | Monthly |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPad, iPod — better |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 102 MB | 69 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | Make Good Ventures LLC |
Customer experience
NYC 311
ScamHERO
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
ScamHERO
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
ScamHERO
No in-app purchases









