NYC 311 vs JOCO Service App
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
NYC 311
Access New York City government services and information on the go. Report neighborhood issues, track service requests, and stay updated on city services like parking and trash collection.
- Access city government services
- Report neighborhood issues
- Track service requests
- Get updates on parking and trash
- Receive schedule change notifications
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The NYC311 App is your on-the-go, one-stop shop for New York City government services. Download the app to: - Stay in the know. Daily status of Alternate Side Parking, trash collection, and schools is always just one tap away. You can also get notifications of any updates to the normal schedule. - Report problems. See an issue in your neighborhood? You can easily file Service Requests for noise, illegal parking, dirty sidewalks, and much more. - Track Service Requests. See the latest status of your requests all in one place. - Connect with us. Get quick, easy access to services on our other channels, including NYC311 Online and Text.
JOCO Service App
This app is designed for field operations staff to manage bike fleet maintenance, logistics, and customer service. It streamlines daily tasks for service professionals working with fleet management.
- Fleet maintenance management
- Logistics coordination
- Customer service operations
- Streamlined field operations
- Service professional tools
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JOCO Service is the official field operations app for JOCO fleet management staff. Designed for service professionals, this app streamlines bike fleet maintenance, logistics, and customer service operations.
Screenshots
Verdict
The clearest difference is rating: JOCO Service App at 5.0 against NYC 311's 3.1. JOCO Service App also leads on update cadence (weekly vs every 4 weeks). NYC 311's advantage is ratings volume (430 vs 3). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
JOCO Service App holds the better App Store score, 5.0 against 3.1. That said, the two scores are not equally well evidenced: NYC 311 has 430 ratings behind it against 3, so its average is the more settled of the two.
NYC 311 ships an update every 4 weeks, JOCO Service App weekly. The most recent releases landed on October 23, 2026 and October 22, 2026 respectively.
| Parameter | NYC 311 | JOCO Service App |
|---|---|---|
| Price | Free | Free |
| Rating | 3.1 (430 ratings) | 5.0 (3 ratings) — better |
| Positive reviews | 19.4% of reviews | — |
| Number of ratings | 430 — better | 3 |
| Update frequency | Every 4 weeks | Weekly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone | iPhone, iPod — better |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 102 MB | 58 MB |
| Age rating | 4+ | 4+ |
| Developer | Department of Information Technology And Telecomm | JOCO |
Customer experience
NYC 311
JOCO Service App
Bugs and requests
NYC 311
Reported bugs
5 issues- Address entry doesn't work
- App crashes or freezes
- App doesn't open after update
- Geolocation not working
- Unexpected errors
Requested features
9 requests- Add ability to report issues without address
- Add bulk export function for tickets filed
- Add option to attach photos/videos to complaints
- Add support for third-party keyboards
- Improve location identification and mapping
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- Integrate spell check
- Provide more detailed responses on closed requests
- Retain access to photos submitted with tickets
- Support video uploads for noise complaints
JOCO Service App
Not enough reviews yet to summarise bugs or requests.
In-app purchases
NYC 311
No in-app purchases
JOCO Service App
No in-app purchases
