Comparison

FreshDirect vs Boxed.com

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

FreshDirect

Shop for groceries and alcohol from anywhere and have them delivered to your home or business. Discover fresh, in-season foods, local products, and convenient meal solutions. Schedule deliveries with flexible options, including express and same-day service in select areas.

Highlights
  • Mobile grocery ordering
  • Browse categories and curated lists
  • Improved search functionality
  • Flexible delivery scheduling
  • Express and same-day delivery options
  • Shop past purchases and create lists
  • Direct customer service contact
Features
Read full description

Get food that delivers you: Grocery shop from anywhere for delivery to your home or business. FreshDirect offers the best in-season foods, local finds, easy meals, and all your favorite brands. Available to both residential and business customers in the greater New York City metropolitan area, with seasonal service to eastern Long Island and the Jersey Shore. Perks of using the FreshDirect app: • Easily place or modify your grocery order from your mobile device. • Find just what you’re looking for (or discover something new) with browsable categories, curated lists, and an improved search. • Pick a timeslot and schedule your delivery window. 2-hour express and same-day delivery options available in select areas. • Shop your previous purchases, create lists, and easily reorder your faves. • Have a question? Quickly get in touch with our customer service team. About FreshDirect Founded and based in New York City since 2002, FreshDirect is a leading online grocer that’s committed to delivering the highest quality, freshest food. By working directly with growers, producers, and local food innovators, we create food experiences and drive simple, healthy solutions to make every day better for our customers. Checking grocery shopping off your list should be easy, and we’ve thought of everything to get it done around your busy schedule. For more information, visit www.freshdirect.com.

About

Boxed.com

Shop for bulk household essentials and groceries for convenient delivery. Save time and money by stocking up on club-size items and everyday necessities without visiting a store.

Highlights
  • Fast delivery options
  • Bulk savings on products
  • Fresh, frozen, and refrigerated groceries
  • Household essentials and personal care
  • Convenient online shopping
Features
Read full description

Get everything you need, delivered right to your door with the Boxed app. Whether you’re stocking up on bulk, club-size items or grabbing everyday household essentials, Boxed makes shopping easy and convenient. • Fast Delivery You Can Count On – Enjoy same-day delivery in select zip codes and speedy service everywhere else. • Bulk Savings – Shop big sizes and save big on the products you love, from snacks and beverages to pantry staples. • Fresh, Frozen & Refrigerated Groceries – Choose from a wide selection of produce, meats, dairy, frozen meals, and more to keep your kitchen stocked. • Household Must-Haves – From cleaning supplies and paper goods to personal care and wellness, find all the essentials in one place. With Boxed, you’ll save time, save money, and skip the store—without sacrificing quality or convenience.

Screenshots

FreshDirect4 screens
Boxed.com4 screens

Verdict

The call

The clearest difference is rating: FreshDirect at 4.8 against Boxed.com's 3.4. FreshDirect also leads on ratings volume (30K vs 17) and review sentiment (33% vs 13%). Boxed.com's advantage is ads (none vs shown) and monetization model (free vs free with in-app purchases). On price, in-app purchases, device support and iOS requirement there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

FreshDirect holds the better App Store score, 4.8 against 3.4. That said, the two scores are not equally well evidenced: FreshDirect has 30K ratings behind it against 17, so its average is the more settled of the two. Written reviews point the same way: 33% of FreshDirect's written reviews are positive against 13% of Boxed.com's.

UpkeepUpdate frequency

FreshDirect ships an update every 3 weeks, Boxed.com every 8 days. The most recent releases landed on November 1, 2026 and October 30, 2026 respectively.

Scorecard6 real differences · 4 level
FreshDirect versus Boxed.com: the parameters behind the verdict, then further details
ParameterFreshDirectBoxed.com
PriceFreeFree
Rating4.8 (30K ratings) — better3.4 (17 ratings)
Positive reviews33.5% of reviews — better12.5% of reviews
Number of ratings30K — better17
Update frequencyEvery 3 weeksEvery 8 days — better
AdsYesNo — better
In-app purchasesNoNo
MonetizationFree with in-app purchasesFree — better
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS15.115.0 — better
Further details — not scored
Size101 MB48 MB
Age rating17+4+
DeveloperFreshDirectMSG Distributors Inc

Customer experience

FreshDirect

All ratings29,779 ratings
Positive95.6%
Neutral1.9%
Negative2.6%
Written reviews227 reviews
Positive33.5%
Neutral10.1%
Negative56.4%

Boxed.com

All ratings17 ratings
Positive58.8%
Neutral0.0%
Negative41.2%
Written reviews8 reviews
Positive12.5%
Neutral0.0%
Negative87.5%

Bugs and requests

FreshDirect

Reported bugs

5 issues
  • App crashes during checkout process
  • Address and payment info not saving properly
  • Incorrect product availability and pricing
  • Syncing issues between app and website
  • Unresponsive search and navigation

Requested features

5 requests
  • Add shopping list functionality
  • Improve product review and rating system
  • Allow customization of frequently ordered items
  • Provide better delivery time slot management
  • Enhance in-app customer support options

Boxed.com

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

FreshDirect

No in-app purchases

None

Boxed.com

No in-app purchases

Questions

Is FreshDirect free?
FreshDirect is free to download, with no in-app purchases.
Is Boxed.com free?
Boxed.com is free to download, with no in-app purchases.
Which has better reviews, FreshDirect or Boxed.com?
FreshDirect is rated higher. FreshDirect averages 4.8 out of 5 from 30K ratings, while Boxed.com averages 3.4 from 17 ratings.
Do FreshDirect or Boxed.com have ads?
FreshDirect shows ads; Boxed.com does not.
Which is updated more often, FreshDirect or Boxed.com?
FreshDirect ships an update every 3 weeks, and Boxed.com every 8 days. Most recently, FreshDirect was updated on November 1, 2026 and Boxed.com on October 30, 2026.

Other comparisons