Web Help Desk Mobile vs BrainStorm

Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated. Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com. SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.

BrainStorm is the premier IT Technology conference for K20 techs to network with their counterparts from all over the Midwest and to connect with technology vendors who tailor their products for the K20 community. The event is a three day conference where attendees learn valuable information from other schools, as well as vendors, about new technologies, as well as what other schools have done that did and did not work for them. There are many opportunities for networking with peers during meals. A large vendor expo is also part of the conference, with many local and national vendors showcasing their products and services. This app provides access to the BrainStorm event information. Access things such as schedule, exhibitors, sponsors, map, speakers, and social media. This app is also used to connect with other attendees without providing your personal information.