Web Help Desk Mobile vs Freshdesk
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Web Help Desk Mobile
Receive instant SMS alerts from your IT ticketing system directly on your Apple device. Get notified about new or updated customer tickets to manage IT support requests efficiently on the go.
- SMS notifications for ticket creation
- SMS notifications for ticket updates
- Integration with SolarWinds Web Help Desk
- Real-time IT support alerts
- Mobile ticket management
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Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated. Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com. SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.
Freshdesk
Manage customer support inquiries from multiple channels directly from your mobile device. Prioritize tickets, assign agents, and automate routine tasks to ensure prompt and efficient customer service. Stay updated with real-time notifications.
- Manage tickets from email, phone, chat, and social media
- Prioritize and assign tickets to agents
- Automate routine tasks with scenarios
- Delete tickets and block spam
- Log time spent on tickets
- Receive push notifications for updates
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Deliver exceptional customer support on the go. Unchain yourself from your helpdesk and make your customers happy with the Freshdesk app for iOS. Streamline customer queries from multiple channels and answer them easily from your phone. Freshdesk is an online customer support software that lets you support your customers across channels like email, phone, chat, Facebook, Twitter, and your website. Key Features: Get a quick overview of your helpdesk. Access all tickets available to you. Prioritize the tickets that need your attention with filters before responding. Manage your support - Set priorities, assign agents, change tickets statuses. Race through routine actions with one-click scenario automations. Delete tickets and block spam right from your phone. Log time spent on a ticket. Stay informed about all updates and changes with push notifications.
Screenshots
Verdict
The clearest difference is rating: Freshdesk at 4.5 against Web Help Desk Mobile's 1.4. Freshdesk also leads on update cadence (weekly vs every 2 months) and ratings volume (3K vs 30). Web Help Desk Mobile's advantage is monetization model (free vs freemium) and iOS requirement (8.0 vs 15.0). On price, ads, in-app purchases and device support there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Freshdesk holds the better App Store score, 4.5 against 1.4. That said, the two scores are not equally well evidenced: Freshdesk has 3K ratings behind it against 30, so its average is the more settled of the two. Written reviews point the same way: 13% of Web Help Desk Mobile's written reviews are positive against 34% of Freshdesk's.
Web Help Desk Mobile ships an update every 2 months, Freshdesk weekly. The most recent releases landed on October 15, 2026 and October 19, 2026 respectively.
| Parameter | Web Help Desk Mobile | Freshdesk |
|---|---|---|
| Price | Free | Free |
| Rating | 1.4 (30 ratings) | 4.5 (3K ratings) — better |
| Positive reviews | 12.7% of reviews | 33.8% of reviews — better |
| Number of ratings | 30 | 3K — better |
| Update frequency | Every 2 months | Weekly — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Freemium |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 8.0 — better | 15.0 |
| Further details — not scored | ||
| Size | 7 MB | 138 MB |
| Age rating | 4+ | 4+ |
| Developer | SolarWinds Worldwide, LLC | FRESHWORKS TECHNOLOGIES PRIVATE LIMITED |
Customer experience
Web Help Desk Mobile
Freshdesk
Bugs and requests
Web Help Desk Mobile
Not enough reviews yet to summarise bugs or requests.
Freshdesk
Reported bugs
5 issues- Inability to reply to tickets
- Tickets not syncing properly
- Formatting issues with replies
- Compatibility issues with newer iOS versions
- Login problems and frequent logouts
Requested features
6 requests- Dark mode option
- Ability to save filters and preferences
- Improved search and filtering capabilities
- Integration with knowledge base
- Bulk ticket management tools
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- Customizable notification settings
In-app purchases
Web Help Desk Mobile
No in-app purchases
Freshdesk
No in-app purchases
Questions
Is Web Help Desk Mobile free?
Is Freshdesk free?
Which has better reviews, Web Help Desk Mobile or Freshdesk?
Do Web Help Desk Mobile or Freshdesk have ads?
Which is updated more often, Web Help Desk Mobile or Freshdesk?
Other comparisons
