Web Help Desk Mobile vs Splashtop Business
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Web Help Desk Mobile
Receive instant SMS alerts from your IT ticketing system directly on your Apple device. Get notified about new or updated customer tickets to manage IT support requests efficiently on the go.
- SMS notifications for ticket creation
- SMS notifications for ticket updates
- Integration with SolarWinds Web Help Desk
- Real-time IT support alerts
- Mobile ticket management
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Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated. Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com. SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.
Splashtop Business
Access and control your office computer remotely from any device, anywhere. This app provides secure remote desktop access for individuals and IT teams, offering features like unattended access, live support, and cross-platform compatibility.
- Unattended remote access
- On-demand support
- Cross-platform compatibility
- Multi-to-multi monitor support
- Remote print
- Chat functionality
- Session recording
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An in-person remote access and support experience that you need, with security you can trust Easily provide secure remote access and support across your organization. Work from anywhere with remote desktop access to your powerful office computer from a laptop or mobile device. And IT & helpdesk teams have all the features they need to manage remote support for their entire organization. Why Splashtop • Anytime unattended access with 4k streaming • Simple on-demand support across all platforms • Security you can trust to enable users to work from home • Live support when you need it Experience Splashtop Today – Start a Free Trial 1. Download the business app on the devices/computers you would like to connect from 2. Sign up for a free trial and create a Splashtop account 3. Download the streamer (splashtop.com/streamer) on the computer you would like to connect to 4. That’s it! Login and start your session! *For attended access, please have your end-user download the Splashtop SOS App to their computer or mobile device. Key Features: • Broad Device Support – iOS, Windows, Mac, & Linux • Cross-Platform Support • Multi-to-Multi Monitor • Remote Print • Chat • User Management* • Group View* • Remote reboot and reconnect* • Unattended Remote Control* • Attended Remote Access and Remote Control* • Session Recording* • SSO** • Remote Device Management** *SOS and Enterprise **Enterprise Splashtop Products – Pick the product that is right for you! • Splashtop Business Access (splashtop.com/business) - Unattended desktop remote access for individuals and businesses to control computers from anywhere • Splashtop SOS (splashtop.com/sos) - Attended and unattended remote access and support for IT and Helpdesk teams • Splashtop Enterprise (splashtop.com/enterprise) - Attended and unattended remote access and support with SSO/SAML integration, remote device management, and more!
Screenshots
Verdict
The clearest difference is review sentiment: Splashtop Business at 68% against Web Help Desk Mobile's 13%. Splashtop Business also leads on rating (4.8 vs 1.4) and ratings volume (4.7K vs 30). Web Help Desk Mobile's advantage is monetization model (free vs free with in-app purchases) and iOS requirement (8.0 vs 17.0). On price, update cadence, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Splashtop Business holds the better App Store score, 4.8 against 1.4. That said, the two scores are not equally well evidenced: Splashtop Business has 4.7K ratings behind it against 30, so its average is the more settled of the two. Written reviews point the same way: 13% of Web Help Desk Mobile's written reviews are positive against 68% of Splashtop Business's.
Both ship on a similar rhythm, roughly every 2 months. The most recent releases landed on October 23, 2026 and November 1, 2026 respectively.
| Parameter | Web Help Desk Mobile | Splashtop Business |
|---|---|---|
| Price | Free | Free |
| Rating | 1.4 (30 ratings) | 4.8 (4.7K ratings) — better |
| Positive reviews | 12.7% of reviews | 68.3% of reviews — better |
| Number of ratings | 30 | 4.7K — better |
| Update frequency | Every 2 months | Every 2 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod — better | iPhone, iPad |
| Requires iOS | 8.0 — better | 17.0 |
| Further details — not scored | ||
| Size | 7 MB | 16 MB |
| Age rating | 4+ | 4+ |
| Developer | SolarWinds Worldwide, LLC | Splashtop Inc. |
Customer experience
Web Help Desk Mobile
Splashtop Business
Bugs and requests
Web Help Desk Mobile
Not enough reviews yet to summarise bugs or requests.
Splashtop Business
Reported bugs
3 issues- Shift key getting stuck
- Compatibility issues with newer iOS versions
- Unreliable remote desktop access
Requested features
4 requests- Improved multi-screen support
- File transfer capabilities
- Customizable keyboard shortcuts
- Automatic reconnection on network disruption
In-app purchases
Web Help Desk Mobile
No in-app purchases
Splashtop Business
No in-app purchases
Questions
Is Web Help Desk Mobile free?
Is Splashtop Business free?
Which has better reviews, Web Help Desk Mobile or Splashtop Business?
Do Web Help Desk Mobile or Splashtop Business have ads?
Which is updated more often, Web Help Desk Mobile or Splashtop Business?
Other comparisons
