Web Help Desk Mobile vs Envoy Visitors Kiosk

Web Help Desk Mobile enables your Apple iOS device to receive SMS text messages from SolarWinds Web Help Desk each time a customer ticket is created or updated. Web Help Desk Mobile is not a standalone application. To receive SMS text messages, you must have a user account on a supported server running SolarWinds Web Help Desk version 12.1 or later and an Apple Push Notification Service (APNS) certificate. You can download SolarWinds Web Help Desk and the latest APNS certificate from the SolarWinds Customer Portal at https://customerportal.solarwinds.com. SolarWinds Web Help Desk is a web-based automated ticketing solution that helps you manage your IT support requests for both internal and external clients. This solution supports email ticket creation, automatic ticket assignment and escalation, asset management, and incident and problem management. You can download a trial version of SolarWinds Web Help Desk at https://webhelpdesk.com.

Greet your visitors with the iPad sign-in experience trusted by Slack, Pinterest, Asana, Warby Parker and 13,000 other modern workplaces to securely and seamlessly welcome over 100,000 guests each day. Here’s how Envoy Visitors works for your workplace: Make a great first impression Look modern and polished with a custom-branded iPad sign-in and clutter-free lobby. Streamline sign-in Automate daily tasks like printing signed documents, handwriting badges, or alerting employees about their guests. Enhance security Rest assured that your people, property, and ideas are protected by capturing visitor photos and details, checking against watch lists, scanning IDs, and collecting signatures on NDAs or waivers. Meet complex compliance needs Envoy is designed to help you meet security and compliance requirements, including SOC2, GDPR, ITAR, FSMA, and PCI, just to name a few.