Work Classic vs WorkPlan by Verizon Connect
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Head to head
About
Work Classic
Manage field service operations directly from your mobile device. Assign jobs, track time, capture signatures, generate quotes, and get real-time directions to customer locations. Enhance productivity and customer satisfaction for your field teams.
Highlights
- Job assignment and details
- Time tracking
- Customer signature capture
- Instant quote creation
- Real-time navigation
Features
Read full descriptionHide full description
VerizonConnect Work Classic is field service management in the palm of your hand. A key component of the complete Fleetmatics Work solution, this app provides your employees with the tools to increase service, satisfaction and overall productivity when they are in the field. The VerizonConnect Work app lets you: • Help your field workers stay on top of jobs by giving them new work assignments and job details. • Track your time, including travel and when jobs start and finish. • Capture and store customers’ signatures once jobs are complete. • Create quotes instantly in the field. • Give your drivers near real-time directions to the next job. Please note: You must be an existing VerizonConnect (aka Fleetmatics) Work customer to use this app.
About
WorkPlan by Verizon Connect
Streamline field operations with optimized work orders. Manage job lists, create new jobs on-site, and submit forms digitally. Track Hours of Service for field staff efficiently.
Highlights
- Optimized work order lists
- Job creation in the field
- Digital form delivery and input
- Real-time job status updates
- Hours of Service tracking
Features
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Verizon Connect WorkPlan brings optimized work orders into the field. Job lists, job creation, form delivery, and Hours of Service for field staff when it's needed. Whether it's optimized job order lists, form delivery and input with jobs, creating new jobs on location, updating job statuses in real-time or on-demand form delivery, or Hours of Service, Verizon Connect WorkPlan can help solve your Work Order Management requirements. Note: continued use of GPS running in the background can dramatically decrease battery life. If you’re interested in signing up, contact your Verizon Connect account manager to find out more.
Screenshots
Work Classic4 screens
WorkPlan by Verizon Connect4 screens
Verdict
The call
Work Classic and WorkPlan by Verizon Connect both sit at 1.9 stars, but that hides the real split: 29% of Work Classic's written reviews are positive against 9% of WorkPlan by Verizon Connect's. WorkPlan by Verizon Connect's advantage is ratings volume (146 vs 46). On price, rating, update cadence and ads there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
CostPrice · In-app purchases · Ads · Monetization
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
ReceptionRating · Positive reviews · Number of ratings
Work Classic holds the better App Store score, 1.9 against 1.7. Both are backed by a comparable volume of ratings — 46 and 146 respectively. Written reviews point the same way: 29% of Work Classic's written reviews are positive against 9% of WorkPlan by Verizon Connect's.
UpkeepUpdate frequency
Work Classic ships an update every 2 months, WorkPlan by Verizon Connect every 5 weeks. Both last shipped on October 14, 2026.
Scorecard2 real differences · 8 level
| Parameter | Work Classic | WorkPlan by Verizon Connect |
|---|---|---|
| Price | Free | Free |
| Rating | 1.9 (46 ratings) — better | 1.7 (146 ratings) |
| Positive reviews | 28.6% of reviews — better | 8.6% of reviews |
| Number of ratings | 46 | 146 — better |
| Update frequency | Every 2 months | Every 5 weeks — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad | iPhone, iPad, iPod — better |
| Requires iOS | 16.6 | 15.0 — better |
| Further details — not scored | ||
| Size | 32 MB | 89 MB |
| Age rating | 4+ | 17+ |
| Developer | FleetMatics Ltd. | Verizon Connect Inc. |
Customer experience
Work Classic
All ratings46 ratings
Positive13.0%
Neutral17.4%
Negative69.6%
Written reviews63 reviews
Positive28.6%
Neutral7.9%
Negative63.5%
WorkPlan by Verizon Connect
All ratings146 ratings
Positive13.7%
Neutral3.4%
Negative82.9%
Written reviews58 reviews
Positive8.6%
Neutral3.4%
Negative87.9%
User reviews
Work Classic
From 46 App Store ratingsWhat we love
- 👍 Streamlines processes
- 👍 Saves time
- 👍 Improves organization
- 👍 Easy to use in field
- 👍 Helpful customer service
Room to improve
- 🐛 Crashes constantly
- 🐛 App won't open
- 🐛 Freezes frequently
- 🐛 Not working on phone
- 🐛 Photos take forever to load
WorkPlan by Verizon Connect
From 146 App Store ratingsWhat we love
- 👍 Some users find it useful
- 👍 Some users find it amazing
- 👍 Some users find it robust
Room to improve
- 🐛 App crashes frequently
- 🐛 App freezes often
- 🐛 Inaccurate mileage tracking
- 🐛 Poor battery life
- 🐛 Difficult to use interface
Bugs and requests
Work Classic
Reported bugs
119 issues- Crashes constantly
- App won't open
- App freezes
- App not working on phone
- Photos take forever to load
Show 114 moreShow fewer
- Multiple bugs
- App no longer works with new OS update
- App unavailable on Android
- Cannot create jobs in the field
- Customers don't receive invoices
- Sync between systems disconnects
- Awful reliability
- Freezing on startup logo
- Notes section has small window
- Manual capitalization needed for new sentences
- Can only upload 1 image at a time
- App crashes while uploading
- App crashes a lot
- Mobile app is outdated
- Mobile app not user friendly
- iPad needs multiple restarts daily
- Features advertised don't work
- Rarely opens on first try
- Force close or reboot phone needed
- Constantly freezing
- Half of app functions not working
- Unproductive app
- Won't bring up stock
- Cannot select routine maintenance
- App closes job
- Constantly logs out
- States job no longer available
- Loses all work done information
- Uploads don't save
- Crashing after update
- Trouble loading app
- Trouble uploading information
- Trouble entering text without screen jumping
- Trouble saving completion notes
- Session timeout errors
- Trouble loading more than one picture
- Trouble saving equipment details
- Trouble saving service reports
- Doesn't save data locally
- Loses half the information if signal is lost
- Clunky to use
- Constantly locks up and needs to be reset
- Takes too long to upload one picture
- Constantly locks you out
- Finding pics to upload from a library is useless
- Lost invoices
- Terrible integration with QuickBooks
- Never ending series of online training
- Interrupted access to account
- Worst functioning software
- No support
- Lied to from the start
- Cannot help with implementation
- Overly complicated
- Admin system doesn't work with iPad or anything other than Explorer or Chrome
- App always goes down
- Fixes are a joke
- 2.8 fix made app worse
- App won't work at all
- Problems logging in after update
- Blank screen after login
- Cannot see icons
- App needs to rotate
- Using with iPad in keyboard case is useless
- Really slow at times
- UI is hideous
- Needs more substantial update
- Optimization for iPhone X needed
- Awful, always buggy
- Terrible GPS compatibility
- Always a new bug
- Bugs don't get fixed often
- App sends drivers to the wrong location
- Extremely slow and laggy
- No one is on the same page
- App doesn't show exact location
- Not willing to work with customers
- Can't login
- No facility to register
- Terrible web app
- Inefficient program
- Inventory deducts 2 items for every 1 sold
- Inventory has random fails
- Must log back in EVERY time when returning to the App
- Gone backwards in functionality
- Very frustrating
- Hides behind customer support team
- Clients feel pain from stupid coding bugs
- Worst update ever
- Very bad layout
- When trying to start travel time, save button does nothing
- App sits there
- Rebooted phone but still nothing
- Major issues since recent updates
- Have to delete and reinstall app after each use
- Doesn't work, period!!!
- Clumsy
- Cannot add equipment in the field
- Cannot pause a job and record time for parts run
- Can't input technician pay
- App looks like it is still in development
- Equipment repair history needs work
- Parts logistics need work
- Admin web interface missing mobile optimisation
- Doesn't work offline
- Slow to load and run on 3G network
- Cannot invoice immediately
- No longer need to ring engineers for updates
- Cannot give homeowners exact times
- App crashes on iPad
- Worthless if it won't run
- Admin can drag and drop for scheduling
- Field workers can email or SMS clients progress
- Field workers can give clients idea of arrival times
Requested features
96 requests- Fix app crashes
- Fix app not opening
- Fix app freezing
- Make app work on phone
- Improve photo loading speed
Show 91 moreShow fewer
- Fix multiple bugs
- Ensure app works with new OS updates
- Make app available on Android
- Allow job creation in the field
- Ensure customers receive invoices
- Fix sync issues
- Improve reliability
- Fix startup freezing
- Expand notes section
- Automate sentence capitalization
- Allow multiple image uploads
- Improve user-friendliness
- Make advertised features work
- Improve app opening reliability
- Make app productive
- Display stock and accounts
- Allow routine maintenance selection
- Prevent frequent logouts
- Prevent loss of work information
- Ensure uploads save
- Fix crashing after updates
- Improve app loading
- Improve information upload stability
- Improve text entry stability
- Fix session timeout errors
- Fix saving completion notes
- Fix saving equipment details
- Fix saving service reports
- Enable local data saving
- Improve data saving during signal loss
- Make app less clunky
- Prevent app lock-ups
- Improve picture upload speed
- Improve photo library search
- Fix invoice issues
- Improve QuickBooks integration
- Streamline training
- Ensure service access after issues
- Fix software functioning
- Improve support
- Stop charging after cancellation
- Allow cancellation
- Fix internal denial of cancellation
- Address scam concerns
- Provide better support
- Fix implementation issues
- Simplify the app
- Optimize admin system for mobile
- Fix app going down
- Revert app changes that made it worse
- Fix blank login screen
- Make icons visible
- Enable app rotation
- Improve UI
- Optimize for newer iPhones
- Fix GPS compatibility
- Ensure correct location tracking
- Improve app speed and responsiveness
- Provide registration facility
- Make program efficient
- Fix inventory deduction bug
- Fix random inventory fails
- Eliminate need to log in repeatedly
- Improve layout
- Fix save button functionality
- Fix major issues after updates
- Eliminate need to delete and reinstall
- Fix app not working
- Enable offline functionality
- Improve 3G network performance
- Add dark mode
- Add advanced analytics dashboard
- Add ability to upload multiple images on iPhone
- Enable app rotation
- Optimize for iPhone X
- Add iPhone X support
- Improve repair history tracking
- Improve parts logistics
- Lock equipment notes when work order is completed
- Display recent history on new jobs
- Link installed parts to equipment
- Notify technicians when parts are received
- Display equipment pending repair on dashboard
- Allow adding equipment in the field
- Allow pausing jobs and recording time for parts
- Allow inputting technician pay for reports
- Make app work offline
- Improve 3G network performance
- Add more job description details
- Control view of necessary information
- Allow multiple image uploads on iPhone
WorkPlan by Verizon Connect
Reported bugs
57 issues- Work plan not working
- App logs user as on duty when off duty
- App crashes
- App freezes
- Destroys battery life
Show 52 moreShow fewer
- Error messages displayed without context
- Ridiculous notifications when not using the app
- Cannot change units from miles to km
- No Bluetooth connectivity
- Does not work with new iOS updates
- Crashes and is not compatible with iOS 13
- Logs user unless location services are disabled
- Messed up phone
- Freezes all the time
- Cannot look at or use hours of service after iOS update
- No Bluetooth
- Need to update for iOS 13
- Device is horrible, issues every day
- Constantly freezes if password needs changing
- Puts user in violation when working not driving
- Never works right, constantly kicks user out
- Says not logged into truck but won't let user log out
- App shuts down after logging in
- Indicates driving or not driving the entire time
- Does not keep track of accurate mileage
- Won't change duty status by itself
- Cannot fix log by yourself
- Logs you out randomly
- Issues with DVIR not being available
- Logging in is a pain, requires deleting and re-entering credentials
- Auto clocks user in if off the clock
- Makes user select tractor every time
- App hangs in workplan screen
- Uses battery far more than before
- Randomly changing status
- Rarely connects to truck
- Does not track mileage well on older trucks
- Makes user return to exact same physical address for short haul
- Freezes up every time leaving office after being off duty
- Puts user on duty not driving in slow traffic
- Logs user on duty when parked instead of off duty
- Switches to driving when going through truck stop or pulling into shop
- Always crashes and freezes
- False violations flagged
- Odometer is never correct
- Check boxes on DVIRs sometimes take multiple taps
- Not FMCSA compliant
- Logs in wrong time zone
- Does not accurately log miles driven
- Constantly freezes, kills battery
- Logs user back in no matter what
- Laggy, freezes and logs out randomly
- Log graph only shows 10 hours
- Maps from the 1st version have never downloaded
- Odometer never matches vehicle
- App crashes multiple times a day
- Time is wasted waiting for app to work
Requested features
9 requests- Update for newer iPhones (X and up)
- iWatch availability
- Visual countdown clock for rest breaks
- Improved log graph layout
- Edit logs on the same page as graph
Show 4 moreShow fewer
- Easier editing process for logs
- Allow for parking lot driving with speed/distance threshold
- Countdown feature for violations
- Return to locality for short haul qualification
In-app purchases
None
Work Classic
No in-app purchases
None
WorkPlan by Verizon Connect
No in-app purchases
Questions
Is Work Classic free?
Work Classic is free to download, with no in-app purchases.
Is WorkPlan by Verizon Connect free?
WorkPlan by Verizon Connect is free to download, with no in-app purchases.
Which has better reviews, Work Classic or WorkPlan by Verizon Connect?
Work Classic is rated higher. Work Classic averages 1.9 out of 5 from 46 ratings, while WorkPlan by Verizon Connect averages 1.7 from 146 ratings.
Do Work Classic or WorkPlan by Verizon Connect have ads?
Neither Work Classic nor WorkPlan by Verizon Connect shows ads.
Which is updated more often, Work Classic or WorkPlan by Verizon Connect?
Work Classic ships an update every 2 months, and WorkPlan by Verizon Connect every 5 weeks. Most recently, Work Classic was updated on October 14, 2026 and WorkPlan by Verizon Connect on October 14, 2026.
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