Comparison

Therap vs Idira Identity

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Therap

This app provides HIPAA-compliant tools for documenting services and managing staff for developmental disabilities and long-term care providers. It allows for remote submission of notes, data collection, and password resets, ensuring efficient service delivery tracking.

Highlights
  • HIPAA-compliant documentation
  • Shift and progress notes submission
  • Service data collection
  • GPS tracking for proof of service
  • Electronic signatures
  • Staff password reset
  • Scheduling and EVV access
Features
Read full description

** Note ** 1. The Therap for iOS app is designed to be used by people who already have an active Therap account with the appropriate permissions. If you cannot log into the app or you do not see the functionality you expect, please contact your Provider Administrator. 2. Users with the Reset Password administrative role will be able to access 'Password Reset' section from their dashboard. Users who have both the 'Reset Password' administrative and 'Super Admin' roles enabled can change the password for the users of their agencies. 3. Access to the T-Log module requires the 'T-Log' role to be enabled by a Provider Administrator who has the Mobile T-Log enabled in their Admin Settings. 4. Users with the 'ISP Data' role enabled will have access to Mobile ISP Data module after it has been enabled. 5. Users with the ‘MAR Data Update’ role are able to edit Scheduled, PRN and Other medications from their mobile devices. 6. Users would be able to access the Scheduling/EVV module section from their dashboard if Mobile Scheduling is enabled for the provider. ** Description ** The Therap iOS application offers HIPAA compliant tools for Developmental Disabilities and Long-term services and supports (LTSS) to document shifts notes/progress notes, collecting service data in the home or community setting and resetting passwords remotely. The T-Log, ISP Data, MAR and Scheduling/EVV modules are currently available on the iOS app along with a password reset feature for agency administrators. With the Therap iOS app, users can: • Directly submit shift notes or progress notes from their handheld devices • Capture date and time stamped photos of activities and supports • Ensure proof of service delivery with GPS tracking and electronic signatures • Quickly reset passwords of staff members • Access to view schedules for a particular date on the Agenda List page • Option to check in, check out and add comments after the service delivery

About

Idira Identity

Access all your company's cloud and on-premise applications securely from your iOS device. This app offers single sign-on and adaptive multi-factor authentication to protect corporate data, with options for push notifications and one-time passcodes.

Highlights
  • Single sign-on (SSO) access
  • Adaptive multi-factor authentication (MFA)
  • Push notifications for authentication
  • Secure access to corporate resources
  • Mobile device management (MDM) integration
Features
Read full description

The Idira® Identity mobile app (formerly CyberArk Identity) provides secure access to your organization's applications and resources from your mobile device. The Idira Identity mobile app provides the following benefits: • Workforce Password Management (WPM) to securely view, manage or copy web application credentials and secured item details on the go while keeping business secrets encrypted and protected. • Single sign-on (SSO) access to all cloud and on-premises applications while giving IT the security and compliance they need. • Multifactor authentication (MFA) via single-tap, one-time passcodes or push notifications to mobile devices and Apple Watches to better protect corporate data. Before you install this application, verify that your company licenses the Idira Identity service. To sign in, use the standard authentication credentials for the Idira Identity Security Platform.

Screenshots

Therap4 screens
Idira Identity4 screens

Verdict

The call

The clearest difference is rating: Therap at 3.3 against Idira Identity's 2.3. Therap also leads on review sentiment (50% vs 27%). On price, ratings volume, update cadence and ads there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Therap holds the better App Store score, 3.3 against 2.3. Both are backed by a comparable volume of ratings — 463 and 208 respectively. Written reviews point the same way: 50% of Therap's written reviews are positive against 27% of Idira Identity's.

UpkeepUpdate frequency

Therap ships an update every 3 weeks, Idira Identity monthly. The most recent releases landed on November 7, 2026 and November 1, 2026 respectively.

Scorecard2 real differences · 8 level
Therap versus Idira Identity: the parameters behind the verdict, then further details
ParameterTherapIdira Identity
PriceFreeFree
Rating3.3 (463 ratings) — better2.3 (208 ratings)
Positive reviews49.7% of reviews — better26.8% of reviews
Number of ratings463 — better208
Update frequencyEvery 3 weeks — betterMonthly
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod, Apple Watch — better
Requires iOS15.014.0 — better
Further details — not scored
Size58 MB63 MB
Age rating17+4+
DeveloperTherap Services, LLCIdaptive, LLC

Customer experience

Therap

All ratings462 ratings
Positive54.5%
Neutral8.2%
Negative37.2%
Written reviews165 reviews
Positive49.7%
Neutral8.5%
Negative41.8%

Idira Identity

All ratings206 ratings
Positive30.1%
Neutral2.4%
Negative67.5%
Written reviews82 reviews
Positive26.8%
Neutral4.9%
Negative68.3%

User reviews

Therap

From 463 App Store ratings

What we love

  • 🚀 Easy to use
  • 👍 Convenient for on-the-go documentation
  • 🚀 Reliable and functional
  • 👍 Helpful for remote staff
  • 👍 User-friendly interface

Room to improve

  • 🐛 Buggy and glitchy
  • 🕰️ Slow performance and lagging
  • 🔒 Login and password issues
  • 🔄 Frequent updates and downtime
  • 🤔 Limited functionality compared to website

Idira Identity

From 208 App Store ratings

What we love

  • 👍 Works every time for MFA
  • 🚀 Quick MFA with variety of methods
  • 👍 Works fine for notifications
  • 👍 Working fine for 1k users
  • 👍 One app for launching apps and OTPs

Room to improve

  • 🐛 Navigating is a nightmare
  • 🐛 Unenrolling randomly
  • 🐛 Access doesn't work on the go
  • 🐛 Difficult to uninstall
  • 🐛 Push notifications not functioning

Bugs and requests

Therap

Reported bugs

5 issues
  • Login failures and account lockouts
  • Inability to submit signatures
  • Jumbled or missing data entry
  • Incorrect location detection for clock-in/out
  • Crashes and freezes during use

Requested features

5 requests
  • Edit ISP data from the app
  • Add time tracking and alerts
  • Integrate biometric login
  • Improve syncing and offline capabilities
  • Allow viewing of attachments and notifications

Idira Identity

Reported bugs

55 issues
  • Unenrolling randomly
  • Push notifications not functioning
  • Notification never prompts
  • Blank screen
  • Geolocation almost never works
Show 50 more
  • App crashes every time
  • SSO error 401 unauthorized
  • Notification 3D Touch menu broken
  • Notifications broken
  • Apps un-clickable
  • Consistently out of whack
  • Does not work anymore
  • Crashes whenever opened
  • App is unusable after update
  • App is slow and takes multiple tries to connect
  • App requires multiple sign-ins
  • App glitches and erases deliveries
  • App redirects to a new site
  • App is difficult to uninstall
  • App requires Face ID when not used
  • App is difficult to work with
  • App is not consistent
  • Approved services not displayed
  • Employees can't sign in
  • Clients not showing
  • App states staff not in allowable service areas
  • App does not mark exact location
  • App does not close service properly
  • App gives error when entering
  • Location is sometimes wrong
  • Authentication process not working
  • Support has no reasonable solution
  • App shares location information
  • App gets notifications but never loads prompt
  • App processes each step slowly
  • Apple Watch app never loads
  • App appearance looks like 2010
  • App is unreliable
  • App is glitchy
  • App requires too many steps to authorize
  • App prompts show up on Apple Watch but nothing happens
  • Text is cut off on iPhone XS screen
  • Lock screen and Apple Watch notifications don't work
  • Cannot approve from notification directly
  • Cannot approve via Apple Watch
  • App is consistently inconsistent
  • App rarely works
  • App website rarely works
  • App crashes after opening
  • App enrollment takes multiple tries
  • App fails to install a simple certificate
  • App dims apps making them un-clickable
  • App has bugs
  • App does not work anymore
  • App crashes when trying to open

Requested features

42 requests
  • Fix push notifications
  • Allow access on the go
  • Improve unenrollment issue
  • Fix Face ID requirement
  • Improve geolocation accuracy
Show 37 more
  • Allow app usage without Face ID
  • Simplify the app interface
  • Fix iPad Pro M4 compatibility
  • Fix iOS 18 compatibility
  • Improve notification reliability
  • Enable direct approval from notification
  • Enable direct approval from Apple Watch
  • Improve multi-tenant environment support
  • Add feature to add/remove/change devices
  • Automatically activate Face ID scanning
  • Improve Apple Watch app functionality
  • Fix notification 3D Touch menu
  • Fix banner notification approval
  • Improve app stability and reduce crashes
  • Improve login process speed
  • Fix SSO error 401 unauthorized
  • Option to disable location sharing
  • Improve app loading speed
  • Make app more user-friendly
  • Improve app appearance and reliability
  • Fix app crashing issues
  • Improve app loading times
  • Fix authentication system
  • Improve multi-tenant login process
  • Fix device management features
  • Improve web authentication
  • Fix notification loading
  • Improve app performance on older devices
  • Fix app compatibility with new OS versions
  • Improve app stability on new hardware
  • Fix app unresponsiveness
  • Improve app navigation
  • Fix app uninstall issues
  • Fix app enrollment issues
  • Fix certificate installation issues
  • Fix app un-clickable issues
  • Improve app contrast for accessibility

In-app purchases

None

Therap

No in-app purchases

None

Idira Identity

No in-app purchases

Questions

Is Therap free?
Therap is free to download, with no in-app purchases.
Is Idira Identity free?
Idira Identity is free to download, with no in-app purchases.
Which has better reviews, Therap or Idira Identity?
Therap is rated higher. Therap averages 3.3 out of 5 from 463 ratings, while Idira Identity averages 2.3 from 208 ratings.
Do Therap or Idira Identity have ads?
Neither Therap nor Idira Identity shows ads.
Which is updated more often, Therap or Idira Identity?
Therap ships an update every 3 weeks, and Idira Identity monthly. Most recently, Therap was updated on November 7, 2026 and Idira Identity on November 1, 2026.

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