Spok Mobile vs Luum
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Spok Mobile
This app facilitates critical messaging and alerting for professionals in healthcare, government, and public safety. It enables secure communication for urgent situations, with some features requiring a subscription to a supported system.
- Critical messaging
- Alerting
- Healthcare communication
- Government communication
- Public safety communication
- Secure messaging
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Spok Mobile™ is a critical messaging / alerting application for use in healthcare, government, and public safety environments. Some functionality requires a subscription / connection to a supported Spok system.
Luum
Easily manage your commuter benefits and log daily trips. Track your commute history and view personal statistics. Access key features from your company's commuter hub on the go.
- Commuter benefits access
- Commute calendar
- Log daily trips
- View past activity
- Personal commute statistics
- Company commuter hub features
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Get quick and easy access to your commuter benefits with Luum. No matter how you get to work, use the commute calendar to log your daily trips. See past activity and personal commute statistics from within the app. Get easy access to many of the features you know and love from your company’s commute hub. Also, we’re going to be constantly adding more features to improve your commuting experience – stay tuned! Please note: the Luum app is only functional for employees whose companies use Luum to manage commuter benefits. To learn more about Luum and get your company signed up, check out our website!
Screenshots
Verdict
The clearest difference is rating: Luum at 4.7 against Spok Mobile's 1.7. Luum also leads on monetization model (free vs subscription) and ratings volume (1.4K vs 103). On price, review sentiment, ads and in-app purchases there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Luum holds the better App Store score, 4.7 against 1.7. That said, the two scores are not equally well evidenced: Luum has 1.4K ratings behind it against 103, so its average is the more settled of the two. Written reviews point the same way: 10% of Spok Mobile's written reviews are positive against 16% of Luum's.
Spok Mobile ships an update every 3 months, Luum every 2 months. The most recent releases landed on September 19, 2026 and September 24, 2026 respectively.
| Parameter | Spok Mobile | Luum |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (103 ratings) | 4.7 (1.4K ratings) — better |
| Positive reviews | 10.0% of reviews | 16.0% of reviews — better |
| Number of ratings | 103 | 1.4K — better |
| Update frequency | Every 3 months | Every 2 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Subscription | Free — better |
| Devices | iPhone, iPad, iPod — better | iPhone, iPod |
| Requires iOS | 13.0 — better | 13.4 |
| Further details — not scored | ||
| Size | 25 MB | 45 MB |
| Age rating | 4+ | 4+ |
| Developer | Spok, Inc. | HealthEquity |
Customer experience
Spok Mobile
Luum
User reviews
Spok Mobile
From 103 App Store ratingsWhat we love
- 🔒 HIPAA-compliant secure messaging
- 📱 Eliminates need to carry physical pager
- 🌍 Works with Wi-Fi and cellular connectivity
- ✅ Messages generally deliver when functioning properly
Room to improve
- 🐛 Frequent crashes and freezes
- 📳 Unreliable push notifications - requires opening app to receive alerts
- 🔊 Extremely loud audio alerts with no volume control
- 🎨 Outdated, clunky user interface from 1990s-2000s era
- ⏰ Inconsistent notification timing and delivery delays
Luum
From 1.4K App Store ratingsWhat we love
- 👍 Easy to navigate
- 🚀 Well-designed app
- 💡 Tracks commute stats
Room to improve
- 🐛 Frequent crashes
- 🐛 Buggy app
- 🐛 Login/reservation issues
- 🐛 Unreliable functionality
Bugs and requests
Spok Mobile
Reported bugs
24 issues- App crashes on startup or when opening messages
- Push notifications fail to deliver unless app is open
- Audio settings revert to high volume automatically
- Status switcher disappeared after iOS updates
- Alerts continue after message is opened
Show 19 moreShow fewer
- Messages arrive hours or days late
- Null messages received with no information
- App logs out unexpectedly
- Badges show unread pages but app won't load them
- Registration errors during setup
- Login timeouts and unresponsive authentication
- Dark mode makes text unreadable
- Incompatible with iOS low battery mode
- Phone number links require multiple taps to work
- App breaks with iOS updates
- Messages disappear from history quickly
- Confirm receipt system broken on iOS
- App freezes during update process
- Incompatible with VPN connections
- CarPlay compatibility issues
- Notifications don't work with Focus mode enabled
- Message body doesn't display in notifications
- Slow app startup and message loading
- Pages received out of order or with wrong timestamps
Requested features
20 requests- Apple Watch support with message preview
- Customizable alert tones and volume control
- Ability to mute/silence pager independently from phone
- Copy and paste functionality within messages
- Search function for messages
Show 15 moreShow fewer
- Better message threading and group messaging
- On-call directory integration
- Character count display before sending
- Repeat notification alerts until acknowledged
- Message preview in notifications and lock screen
- Delete all messages button
- Better dark mode support
- Improved Focus mode integration
- Vibrate-only alert option
- Custom ringtone selection from iTunes store
- Message templates/canned responses
- Improved favorites list
- Better message history retention
- Multimedia support expansion
- One-time alert option instead of multiple alerts
Luum
Reported bugs
5 issues- App crashes when trying to view reservations
- Login issues due to 'network connection' errors
- Parking reservation button not working
- Lyft code generation not working
- Recent update removed parking reservation function
Requested features
4 requests- Add auto-commute option
- Improve parking reservation process
- Fix QR code issues
- Allow editing of reservations
In-app purchases
Spok Mobile
No in-app purchases
Luum
No in-app purchases
