Comparison

Xfinity Home vs Hei

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Xfinity Home

Control your home security and smart devices remotely. Arm or disarm your system, receive alerts, monitor video feeds, and manage lights and thermostats from your smartphone or tablet.

Highlights
  • Remote arm and disarm
  • Real-time alerts
  • Remote video monitoring
  • Lighting control
  • Thermostat control
  • Automated rules
Read full description

The Xfinity Home app lets you stay connected to your home even when you’re on the go. Arm and disarm your system, create automated rules, access video to see when the kids get home, or turn on the lights and adjust the temperature before you walk through the door. It’s quick, easy and always available on your smartphone or tablet. FEATURES - Remote arm and disarm - Real-time text and email alerts when alarms are triggered and motion is detected* - Remote video monitoring* - Lighting and thermostat control* WORKS WITH XFINITY COMPATIBLE DEVICES* - Thermostats: Ecobee, Carrier Cor, Zen - Lighting: Philips Hue Lights, Lutron Caséta Wireless Light Switches and Dimmers, Sengled Element Touch Bulb, GE (Jasco) Wireless Light Switches and Dimmers, LIFX Lights - Locks: August Smart Locks, Kwikset SmartCode Door Locks REQUIREMENTS - Wi-Fi or 4G cellular internet connection - Xfinity Home service - Xfinity ID or Comcast.net email address and password (Need your Xfinity ID? Go to https://www.xfinity.com/support/internet/create-xfinity-username) *Purchase of additional hardware may be required. Disclaimer: Not available in all areas. Restrictions apply. Service and equipment sold separately. Services and features vary based on service package. Learn more about ‘Cal. Civ. Code §1798.135: Do Not Sell My Info’ options at www.xfinity.com/privacy/manage-preference

About

Hei

Control and monitor your home automation systems remotely via Wi-Fi or 3G. Manage lighting, shutters, temperature, security alarms, and camera feeds directly from your iPhone or iPad.

Highlights
  • Remote home automation control
  • Lighting and shutter management
  • Temperature control
  • Camera viewing
  • Door and gate opening
  • Alarm system management
  • Scenario activation
Features
Read full description

Are you out? Want to turn down the rolling shutter or turn on the heating before you are back? No problem: with your iPhone or iPad Wi-Fi or 3G net connected you can monitor and manage any home automation application you have. Your device becomes a perfect remote control system, easy and practical, meant to help you with a whole range of functions: Simple and intuitive interface Minimal configuration Automatic download of installation configuration Scenario activation such as lighting control, rolling shutters, audio system, etc. Camera viewing and door and gate opening control Area temperature control Advanced Management of Came automation devices Alarm system management Multi-installation help support Want to use it? You need to install at least one Came colour touch-screen terminal (with software 2.00.05 or following). This must be configured as master with enabled remote management. With the same touch-screen terminal, you can also monitor your alarm system; it is easy, just connect a Came security unit directly to your master touch-screen. Note: To manage all your house appliances, you need a Came domotic system installed in your home and complete the in app purchase to enable the whole range of functions offered. What are you waiting for? Choose Hei, control your house directly from your device!

Screenshots

Xfinity Home4 screens
Hei1 screens

Verdict

The call

The clearest difference is review sentiment: Hei at 100% against Xfinity Home's 29%. Hei also leads on rating (5.0 vs 4.3) and ads (none vs shown). Xfinity Home's advantage is in-app purchases (none vs 1) and update cadence (every 2 months vs every 12 months). On price, monetization model and device support there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Hei sells 1 one-off in-app purchase. Xfinity Home asks for nothing beyond the download.

ReceptionRating · Positive reviews · Number of ratings

Hei holds the better App Store score, 5.0 against 4.3. That said, the two scores are not equally well evidenced: Xfinity Home has 12K ratings behind it against 1, so its average is the more settled of the two. Written reviews point the same way: 29% of Xfinity Home's written reviews are positive against 100% of Hei's.

UpkeepUpdate frequency

Xfinity Home ships an update every 2 months, Hei every 12 months. The most recent releases landed on October 15, 2026 and October 13, 2026 respectively.

Scorecard7 real differences · 3 level
Xfinity Home versus Hei: the parameters behind the verdict, then further details
ParameterXfinity HomeHei
PriceFreeFree
Rating4.3 (12K ratings)5.0 (1 ratings) — better
Positive reviews28.7% of reviews100.0% of reviews — better
Number of ratings12K — better1
Update frequencyEvery 2 months — betterEvery 12 months
AdsYesNo — better
In-app purchasesNo — betterYes
MonetizationFree with in-app purchasesFree with in-app purchases
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS17.28.0 — better
Further details — not scored
Size72 MB6 MB
Age rating4+4+
DeveloperComcastCAME S.P.A.

Customer experience

Xfinity Home

All ratings12,008 ratings
Positive84.5%
Neutral3.3%
Negative12.2%
Written reviews216 reviews
Positive28.7%
Neutral9.7%
Negative61.6%

Hei

All ratings1 ratings
Positive100.0%
Neutral0.0%
Negative0.0%
Written reviews1 reviews
Positive100.0%
Neutral0.0%
Negative0.0%

Bugs and requests

Xfinity Home

Reported bugs

5 issues
  • Unable to login or connect to system
  • Cameras not loading or showing live feed
  • Alarm not arming/disarming properly
  • Sensors not triggering alerts correctly
  • Inconsistent app behavior after updates

Requested features

5 requests
  • Dark mode option
  • Faster video playback speeds
  • Geofencing for automatic arming/disarming
  • Better integration with other smart home devices
  • More customization options for automation rules

Hei

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Xfinity Home

No in-app purchases

1 purchases

Hei

One-time1
  • Enable control of your homeFree

Questions

Is Xfinity Home free?
Xfinity Home is free to download, with no in-app purchases.
Is Hei free?
Hei is free to download, with in-app purchases available.
Which has better reviews, Xfinity Home or Hei?
Hei is rated higher. Xfinity Home averages 4.3 out of 5 from 12K ratings, while Hei averages 5.0 from 1 ratings.
Do Xfinity Home or Hei have ads?
Xfinity Home shows ads; Hei does not.
Which is updated more often, Xfinity Home or Hei?
Xfinity Home ships an update every 2 months, and Hei every 12 months. Most recently, Xfinity Home was updated on October 15, 2026 and Hei on October 13, 2026.

Other comparisons