Magnificent App!
This app is not only extremely simple to use, it is also extremely secure! It allows anyone to activate or describe the home alarm with ease. It also notifies users ASAP if the alarm’s activated and provides what (if any) crucial steps you and the provider need to ensure the user’s safety and the user’s home’s security. If you have cameras installed, a user can easily perceive what’s happening (or what has happened) while the user is not in the home…or, frighteningly, if the user is IN THE HOME when’s the alarm’s activated.
This app truly earns a 5-Star rating!
Michael P. Williams, Esq.
This app truly earns a 5-Star rating!
Michael P. Williams, Esq.
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use of all
The Xfinity app and Xfinity Home app are extremely frustrating to use. Most of the time they don’t work properly. Videos rarely load when I need them, the apps are slow, and many features either take forever to respond or don’t work at all. The whole purpose of these apps is to give customers access to their services, but they consistently fail to do what they’re supposed to do.
For the amount customers pay, these apps should be reliable. Xfinity needs to fix these ongoing issues immediately. If the apps continue to perform this poorly, I’ll seriously consider switching to another company that offers a better user experience and more dependable service.
For the amount customers pay, these apps should be reliable. Xfinity needs to fix these ongoing issues immediately. If the apps continue to perform this poorly, I’ll seriously consider switching to another company that offers a better user experience and more dependable service.
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Need to update immediately
I open the app and nothing happens but it just spins. I can’t even turn on my alarm remotely
App
App sucks when away from home!!!
Unreliable connection
Every day I have to delete the app and reload just for it to work. Otherwise it just clocks. Especially frustrating when you are on the road and want to check on your home. Then you get home and because the app is down, you can’t disarm the alarm. So oftentimes I have to just open the house door, blaring alarm makes my ears bleed, and run to the touchscreen to turn alarm off. Seriously flawed.
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Home security
I have used this app for some time and find it quite effective, accurate and it provides a reasonable sense of security. I have another layer of security that pairs well with the app.
Sucks
This app is always having problems. It freezes, the camera wont work, or the app won’t open. Something is always going wrong. What a headache.
Always available to help
Messaged in at 3:15 A.M. and the very knowledgeable customer service representative had my system up and in running in 4 mins flat. Bro deserves a trophy.
Reenable this app
Please reenable this app until you have finished the merge into the other xfinity app and have worked out the issues with that app. Thank you
Camera
If I can get my notifications signal back it will be fantastic
Love the App…but…
This is a great app. Easy to use, well organized, and many helpful/useful features. Would easily get 5 stars but since latest update when I check my cameras I often get the three dots until it gives me the trouble shoot or contact Xfinity…Once I back out of the app and retry it usually will work fine, but highly annoying. Hopefully they fix whatever is causing this. It’s definitely the app..not the phone or internet (also both Xfinity) because it does this on multiple devices and when I’m using other internet providers (work/family/friends/etc)
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No dark mode and no Liquid Glass… slow app
Dark mode has been around for a few years now. It doesn’t have gang or Liquid Glass. The app itself is slow and takes forever to load. I cannot wait to move away from this.
Update CRASHES
I’m not surprised at the terrible “update” you released. Can’t log on, delays, crashes, bravo Xfinity.
Can’t log in for two months
App sucks. Can’t get logged into the home security app to disarm or arm my security system. Can view the camera on the regular Xfinity app but can’t control anything. Stupid to have to have two apps for one thing. And even worse it does not work. Have tried to reach customer service who then just calls when I’m working. Hello - this is 2026 if you can’t fix via chat when the customer is actually free why bother charging me 200$ plus a month.
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Horrible app
This app is horrible. I don’t see the point in it because it barely works. It doesn’t even want to refresh or open up. This may be the worst app I’ve ever seen for the amount of money that I pay you should work way better. If I could give zero stars, I would.
Why is the app kicking me out all the time?
Why is the app kicking me out all the time?
Junk. Has had an error 500 for months
iPhone 17 pro max. Latest os. Have uninstalled reinstalled and even factory reset my phone. This security home app won’t work. Freaking garbage when I can’t disarm and arm My home remotely. I’ve been waiting for “escalated support” but have yet to receive a fix.
Help
Every Time I try to log in I keep getting an error 500, I have tried every possible way to solve this, I even went to a store. To no avail…
Loyal Customer Frustrated – App No Longer Works After iOS Updates
I have been an XFINITY HOME customer since the service first launched, and unfortunately over the past few years the app has become increasingly problematic. With every iOS update, compatibility seems to get worse.
We currently have two devices: an iPhone 14 Pro Max where the app has not been working properly for quite some time, and an iPhone 17 Pro Max where it worked perfectly until updating to iOS 26.3. Since that update, the application has stopped working on both phones.
It is now 2026 and honestly XFINITY needs to modernize and update its app. Other companies such as Ecobee, ADT, and several others offer solid integrations with iPhone and other systems, along with frequent updates that improve the user experience.
As long-time customers, it is disappointing to see the application falling behind the competition. At this point, we are evaluating other service options that are actively innovating and keeping up with leading brands in the market.
We currently have two devices: an iPhone 14 Pro Max where the app has not been working properly for quite some time, and an iPhone 17 Pro Max where it worked perfectly until updating to iOS 26.3. Since that update, the application has stopped working on both phones.
It is now 2026 and honestly XFINITY needs to modernize and update its app. Other companies such as Ecobee, ADT, and several others offer solid integrations with iPhone and other systems, along with frequent updates that improve the user experience.
As long-time customers, it is disappointing to see the application falling behind the competition. At this point, we are evaluating other service options that are actively innovating and keeping up with leading brands in the market.
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App decides not want to work
This app is getting suck at its job
