To slow
Times out every time, can’t load. I have high speed internet and everything else is working fine
Doesn’t Connect
The app doesn’t allow me to view anything but live , yet I pay for 24/7 recording! Time to cancel this service!! Not okay Xfinity!!!
Can’t login
App doesn’t work on iPad anymore so now you are deleted.
No Longer Works
No longer works on my iPhone despite doing all the troubleshooting that is suggested. May have to choose a different security system because when you are away is when you most need it. Sad.
Manage Security
Is there another app to Manage Xfinity Home Security? This app keeps giving error messages when attempting to login & 3 different customer support agents couldn’t find a solution.
Face ID and PIN number, Why
I noticed when I use Face ID my Xfinity Home Alarm app now requires me to also input my PIN. Why? This does not make the process of arming or disarming my home alarm any easier. In fact Face ID is not useful now. Do not like this change!
Alarm
I can’t log into anymore to set my alarm it keeps saying “error check back later “ it’s been like that since late April
Magnificent App!
This app is not only extremely simple to use, it is also extremely secure! It allows anyone to activate or describe the home alarm with ease. It also notifies users ASAP if the alarm’s activated and provides what (if any) crucial steps you and the provider need to ensure the user’s safety and the user’s home’s security. If you have cameras installed, a user can easily perceive what’s happening (or what has happened) while the user is not in the home…or, frighteningly, if the user is IN THE HOME when’s the alarm’s activated.
This app truly earns a 5-Star rating!
Michael P. Williams, Esq.
This app truly earns a 5-Star rating!
Michael P. Williams, Esq.
Show more
use of all
The Xfinity app and Xfinity Home app are extremely frustrating to use. Most of the time they don’t work properly. Videos rarely load when I need them, the apps are slow, and many features either take forever to respond or don’t work at all. The whole purpose of these apps is to give customers access to their services, but they consistently fail to do what they’re supposed to do.
For the amount customers pay, these apps should be reliable. Xfinity needs to fix these ongoing issues immediately. If the apps continue to perform this poorly, I’ll seriously consider switching to another company that offers a better user experience and more dependable service.
For the amount customers pay, these apps should be reliable. Xfinity needs to fix these ongoing issues immediately. If the apps continue to perform this poorly, I’ll seriously consider switching to another company that offers a better user experience and more dependable service.
Show more
Need to update immediately
I open the app and nothing happens but it just spins. I can’t even turn on my alarm remotely
App
App sucks when away from home!!!
Unreliable connection
Every day I have to delete the app and reload just for it to work. Otherwise it just clocks. Especially frustrating when you are on the road and want to check on your home. Then you get home and because the app is down, you can’t disarm the alarm. So oftentimes I have to just open the house door, blaring alarm makes my ears bleed, and run to the touchscreen to turn alarm off. Seriously flawed.
Show more
Home security
I have used this app for some time and find it quite effective, accurate and it provides a reasonable sense of security. I have another layer of security that pairs well with the app.
Sucks
This app is always having problems. It freezes, the camera wont work, or the app won’t open. Something is always going wrong. What a headache.
Always available to help
Messaged in at 3:15 A.M. and the very knowledgeable customer service representative had my system up and in running in 4 mins flat. Bro deserves a trophy.
Reenable this app
Please reenable this app until you have finished the merge into the other xfinity app and have worked out the issues with that app. Thank you
Camera
If I can get my notifications signal back it will be fantastic
Love the App…but…
This is a great app. Easy to use, well organized, and many helpful/useful features. Would easily get 5 stars but since latest update when I check my cameras I often get the three dots until it gives me the trouble shoot or contact Xfinity…Once I back out of the app and retry it usually will work fine, but highly annoying. Hopefully they fix whatever is causing this. It’s definitely the app..not the phone or internet (also both Xfinity) because it does this on multiple devices and when I’m using other internet providers (work/family/friends/etc)
Show more
No dark mode and no Liquid Glass… slow app
Dark mode has been around for a few years now. It doesn’t have gang or Liquid Glass. The app itself is slow and takes forever to load. I cannot wait to move away from this.
Update CRASHES
I’m not surprised at the terrible “update” you released. Can’t log on, delays, crashes, bravo Xfinity.
