Completely unreliable
This app fails on me basically every time I need to use it. The sign in screen is broken and gets stuck in a loop where you can never sign in, tech support was useless. Videos lag, are hard to navigate, hard to hear, difficult to save, no way to increase or decrease video resolution when saving, and the price each month for this level of low quality is insulting. Literally just had to check the cameras and the sign in screen sent me in a circle for 45 minutes for the third day in a row.
Show more
Poor service
App does not work at all tried of the trouble
Horribly flawed
The developers of this app needs to go back for some more training. This app is worse than a dial up phone. Can only work when I’m home and on the same WiFi connection. Away from home means, away from my system for good.
Not sync with
Why isn’t this app not synced with Xfinity main app it makes no sense why we have two separate apps one for locking your door and setting the alarms and the other to view your account and managing your WiFi. It makes no sense. It should be in one app. It’s sad Comcast has not figured this out. Please do better . Concern Customer.
Show more
Comcast //Xfinity sec.cameras are the best
Imjust need to figure outRing doobell snd secuteity camera
Easy to use.
The app is easy to use and makes it nice to arm and disarm my system - even miles from home. I get great pictures from my cameras also.
Xfinity Home app
This app has gotten worse over the years. Been a long time customer but its getting to the point where will switch over to a better service provider. Xfinity’s cost is high. Results are horrible
Connection Problems
After receiving the terms and conditions, the app is not connecting to my home so I am unable to arm or disarm from the app. Deleted the app then reinstalled. Still having issues connecting. Trying to contact a representative is impossible.
Notifications of birds and squirrels, but not deliveries or stolen packages!
It’s nice to have the cameras and thank God I have another system, because this system is annoying and will give me all these notifications of birds and squirrels and unrelated info, but when it comes to my actual package is being delivered or someone coming and taking a package?!! I actually have to scroll through the recorded footage in order to find it and it’s ridiculous to pay this much money for 24/7 cameras they don’t even do the basic notifications right! Thank God, I have another home security system that is solid, but it doesn’t do some of things that XFINITY does so time to find a new one to replace XFINITY!
Show more
To slow
Times out every time, can’t load. I have high speed internet and everything else is working fine
Doesn’t Connect
The app doesn’t allow me to view anything but live , yet I pay for 24/7 recording! Time to cancel this service!! Not okay Xfinity!!!
Can’t login
App doesn’t work on iPad anymore so now you are deleted.
No Longer Works
No longer works on my iPhone despite doing all the troubleshooting that is suggested. May have to choose a different security system because when you are away is when you most need it. Sad.
Manage Security
Is there another app to Manage Xfinity Home Security? This app keeps giving error messages when attempting to login & 3 different customer support agents couldn’t find a solution.
Face ID and PIN number, Why
I noticed when I use Face ID my Xfinity Home Alarm app now requires me to also input my PIN. Why? This does not make the process of arming or disarming my home alarm any easier. In fact Face ID is not useful now. Do not like this change!
Alarm
I can’t log into anymore to set my alarm it keeps saying “error check back later “ it’s been like that since late April
Magnificent App!
This app is not only extremely simple to use, it is also extremely secure! It allows anyone to activate or describe the home alarm with ease. It also notifies users ASAP if the alarm’s activated and provides what (if any) crucial steps you and the provider need to ensure the user’s safety and the user’s home’s security. If you have cameras installed, a user can easily perceive what’s happening (or what has happened) while the user is not in the home…or, frighteningly, if the user is IN THE HOME when’s the alarm’s activated.
This app truly earns a 5-Star rating!
Michael P. Williams, Esq.
This app truly earns a 5-Star rating!
Michael P. Williams, Esq.
Show more
use of all
The Xfinity app and Xfinity Home app are extremely frustrating to use. Most of the time they don’t work properly. Videos rarely load when I need them, the apps are slow, and many features either take forever to respond or don’t work at all. The whole purpose of these apps is to give customers access to their services, but they consistently fail to do what they’re supposed to do.
For the amount customers pay, these apps should be reliable. Xfinity needs to fix these ongoing issues immediately. If the apps continue to perform this poorly, I’ll seriously consider switching to another company that offers a better user experience and more dependable service.
For the amount customers pay, these apps should be reliable. Xfinity needs to fix these ongoing issues immediately. If the apps continue to perform this poorly, I’ll seriously consider switching to another company that offers a better user experience and more dependable service.
Show more
Need to update immediately
I open the app and nothing happens but it just spins. I can’t even turn on my alarm remotely
App
App sucks when away from home!!!
