Safety Mobile vs FixIT Frank
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Safety Mobile
Manage your insurance policies and claims conveniently from your mobile device. Pay bills, report accidents, access insurance cards, and track claim history. Receive important alerts for payments and renewals.
- Pay bills
- Report claims
- View insurance card
- Access claim history
- Receive payment/renewal alerts
- Find an agent
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Safety Mobile by Safety Insurance Insurance just got a whole lot easier with Safety Mobile right at your fingertips. It gives you access to your Safety Insurance My Account to pay your bill, report a claim at the accident scene, view your insurance card and access your agent information. View the history of your home and auto claims, including your adjuster's contact information, appraisals, and payments by selecting 'Claim History' under My Account. With the Alert Center, we will send you an email or text message when a payment is due, or your license, registration, or inspection expires. * Use Face/Touch ID or the 'Remember Me' switch on the login page to remember both your user name and password. Logging into My Account has never been easier! * Not a Safety Insurance policyholder? That’s OK - use the Find an Agent tool to locate an Independent Agent near you. About Safety Insurance: Safety Insurance is sold exclusively through a network of professional independent agents in Massachusetts, Maine, and New Hampshire. Safety Insurance offers insurance products for your Auto, Home, and Business.
FixIT Frank
Get patient, step-by-step tech support over the phone for your devices. This helper guides you through common issues with clear, simple instructions and remembers your past interactions. Share photos of problems for visual assistance.
- On-demand phone support
- Step-by-step guidance
- Device and conversation history
- Written summaries and checklists
- Photo sharing for troubleshooting
- Support for various devices and tech
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Meet Frank -- your friendly, patient tech helper who's just a phone call away. Having trouble with your WiFi? Can't figure out your printer? Not sure how to set up that new tablet? Just call Frank. He listens carefully, asks simple questions, and walks you through each step in plain language. No confusing menus. No long hold times. Just a calm, helpful voice ready to guide you. Here's how it works: tap the big green "Call Frank" button and start talking. Describe what's going on in your own words -- Frank will figure out the rest. He'll give you step-by-step instructions you can follow at your own pace, and he'll wait patiently while you try each one. What makes Frank special: - He remembers your devices and past conversations, so you never have to explain everything from scratch - After every call, you get a written summary and checklist you can refer back to anytime - He knows his way around WiFi routers, printers, phones, tablets, computers, TVs, email, and more - He adapts to your comfort level -- whether you're a complete beginner or just need a quick pointer - You can share photos of error messages or confusing screens, and Frank will look at them with you - He's available whenever you need him -- mornings, evenings, weekends Start with 20 free minutes -- no credit card needed. Just sign in and call. Frank was built with one goal in mind: to give you the confidence to handle technology on your own terms. No judgment. No rush. Just friendly, reliable help whenever you need it. --- Frank Pro Monthly subscription: $14.99/month, includes 150 minutes per month. Payment will be charged to your Apple ID account at confirmation of purchase. Subscription automatically renews unless canceled at least 24 hours before the end of the current period. Manage or cancel anytime in Settings > Apple ID > Subscriptions. Terms of Use: https://frank-app.net/terms.html Privacy Policy: https://frank-app.net/privacy.html
Screenshots
Verdict
The clearest difference is rating: FixIT Frank at 5.0 against Safety Mobile's 1.9. FixIT Frank also leads on update cadence (every 3 weeks vs every 3 months). Safety Mobile's advantage is in-app purchases (none vs 4) and ratings volume (55 vs 2). On price, ads, device support and iOS requirement there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. FixIT Frank sells 4 in-app purchases, starting at $14.99 per month. Safety Mobile asks for nothing beyond the download.
FixIT Frank holds the better App Store score, 5.0 against 1.9. That said, the two scores are not equally well evidenced: Safety Mobile has 55 ratings behind it against 2, so its average is the more settled of the two.
Safety Mobile ships an update every 3 months, FixIT Frank every 3 weeks. The most recent releases landed on August 8, 2026 and September 9, 2026 respectively.
| Parameter | Safety Mobile | FixIT Frank |
|---|---|---|
| Price | Free | Free |
| Rating | 1.9 (55 ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 24.6% of reviews | — |
| Number of ratings | 55 — better | 2 |
| Update frequency | Every 3 months | Every 3 weeks — better |
| Ads | No | No |
| In-app purchases | No — better | Yes |
| Monetization | Free — better | Free with in-app purchases |
| Devices | iPhone, iPad, iPod | iPhone, iPad, iPod |
| Requires iOS | 16.0 | 15.1 — better |
| Further details — not scored | ||
| Size | 10 MB | 60 MB |
| Age rating | 4+ | 12+ |
| Developer | Safety Insurance Company | PAUL CORRIVEAU |
Customer experience
Safety Mobile
FixIT Frank
Bugs and requests
Safety Mobile
Reported bugs
9 issues- System error on login
- App freezes when reporting claims
- App closes when uploading photos for claims
- Login verification loop
- App crashes on sign in
Show 4 moreShow fewer
- App closes after login
- App doesn't remember username
- App sends incorrect payment due notifications
- App doesn't display all covered individuals on insurance card
Requested features
11 requests- Add ability to view policy documents
- Add ability to see policy information
- Add bill payment scheduling
- Add payment history view
- Add pending payment view
Show 6 moreShow fewer
- Add ability to view ID proof
- Improve login process
- Add Touch ID/biometric login
- Add ability to report bugs/suggestions
- Allow saving billing information
- Add mobile payment option
FixIT Frank
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Safety Mobile
No in-app purchases
FixIT Frank
- Pro Monthly$14.991 Month
- 20 Minutes$3.99
- 45 Minutes$5.99
- 90 Minutes$9.99
Questions
Is Safety Mobile free?
Is FixIT Frank free?
Which has better reviews, Safety Mobile or FixIT Frank?
Do Safety Mobile or FixIT Frank have ads?
Which is updated more often, Safety Mobile or FixIT Frank?
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