RequestIndy vs Level365 Softphone
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
RequestIndy
Easily report non-emergency issues and request City services in Indianapolis. Submit requests for potholes, missed trash, and more, directly to the departments that can resolve them. Track the status of your submitted requests anytime.
- Request non-emergency City services
- Report issues like potholes and missed trash
- Submit over 30 common service requests
- Integrated with City department systems
- Check status of submitted requests
- Available 24/7
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RequestIndy is an exciting tool from the City of Indianapolis’ Mayor’s Action Center that allows our citizens to request non-emergency City services and report issues such as potholes, missed trash collection, and stray animals. Currently, RequestIndy can be used to enter more than 30 of the most commonly requested services. RequestIndy is fully-integrated with the City’s enterprise-wide service systems for each City department so requests are routed directly to the folks who can resolve the issue. RequestIndy is available 24 hours a day, 7 days a week to allow citizens to make these requests at their convenience. RequestIndy may also be used to check the status of previously submitted requests.
Level365 Softphone
This communication app extends business phone system features to mobile devices. It allows users to maintain their professional identity for calls, transfer calls seamlessly, and manage contacts, voicemail, and call history. It also offers free app-to-app calls and customizable answering rules.
- Unified communications solution
- Maintain professional identity
- Seamless call transfer
- Free app-to-app calls
- Contact and voicemail management
- Customizable answering rules
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Level365 Softphone is a softphone client that extends the functionality of our Hosted UC Platform beyond the office. It brings features of the Level365 platform directly to to our mobile device as a full unified communications solution. With Level365 Softphone, you are able to maintain the same identity when making or receiving calls from any location, regardless of their device. You are also able to seamlessly transfer an ongoing call from one device to another and continue that call without interruption. Level365 Softphone grants you the ability to make free app to app calls, manage contacts, voicemail, call history and configurations in a single location. This includes the management of answering rules and greetings which all contribute to more efficient communication.
Screenshots
Verdict
The clearest difference is rating: Level365 Softphone at 2.6 against RequestIndy's 1.7. Level365 Softphone also leads on update cadence (every 3 months vs every 15 months). RequestIndy's advantage is ratings volume (51 vs 5) and device support (3 vs 1). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
Level365 Softphone holds the better App Store score, 2.6 against 1.7. That said, the two scores are not equally well evidenced: RequestIndy has 51 ratings behind it against 5, so its average is the more settled of the two.
RequestIndy ships an update every 15 months, Level365 Softphone every 3 months. The most recent releases landed on October 15, 2026 and October 7, 2026 respectively.
| Parameter | RequestIndy | Level365 Softphone |
|---|---|---|
| Price | Free | Free |
| Rating | 1.7 (51 ratings) | 2.6 (5 ratings) — better |
| Positive reviews | 23.0% of reviews | — |
| Number of ratings | 51 — better | 5 |
| Update frequency | Every 15 months | Every 3 months — better |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 15.1 — better | 16.0 |
| Further details — not scored | ||
| Size | 75 MB | 114 MB |
| Age rating | 4+ | 4+ |
| Developer | City of Indianapolis | Level365 Holdings LLC |
Customer experience
RequestIndy
Level365 Softphone
Bugs and requests
RequestIndy
Reported bugs
31 issues- App is constantly freezing
- App doesn't open
- App doesn't load
- App displays splash screen and nothing loads
- Road marked as private for pothole reporting
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- Requests stall at address lookup
- Endless search for address
- Password reset link doesn't work
- Location services errors
- Unable to pinpoint an address
- Unable to type or search for an address
- App errors out when reporting issues
- App doesn't allow picture uploads
- App crashes when trying to submit a report
- Anonymous submissions no longer allowed
- App doesn't locate an address
- Photo upload feature doesn't work
- No request options appear
- Blank menu
- App closes when verifying address
- App closes after entering property address
- Map clicks say invalid address
- No address found for middle of road
- Comments section doesn't show cursor
- App crashes on missed trash pickup
- No links or options in common requests
- App crashes when trying to put address in
- App crashes when verifying address
- App quits when verifying address
- App crashes when selecting 'create request'
- App crashes every time searching for a report
Requested features
11 requests- Persistent login
- Email or SMS updates on request resolution
- Ability to report graffiti
- Option to report occupied housing violations
- Show SR# on details tab
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- History of submitted service requests
- Closure comments visible on the app
- Easier pothole reporting when stopped
- GPS for reporting issues in the middle of the road
- Dark mode option
- Advanced analytics dashboard
Level365 Softphone
Not enough reviews yet to summarise bugs or requests.
In-app purchases
RequestIndy
No in-app purchases
Level365 Softphone
No in-app purchases
Questions
Is RequestIndy free?
Is Level365 Softphone free?
Which has better reviews, RequestIndy or Level365 Softphone?
Do RequestIndy or Level365 Softphone have ads?
Which is updated more often, RequestIndy or Level365 Softphone?
Other comparisons
