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RequestIndy

RequestIndy

by City of Indianapolis

51 ratings
61 reviews
🔧 Utilities
Free

Details

Released
June 29, 2011
Updated
July 7, 2026

Features

Developer

City of Indianapolis
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About

Easily report non-emergency issues and request City services in Indianapolis. Submit requests for potholes, missed trash, and more, directly to the departments that can resolve them. Track the status of your submitted requests anytime.

✓Request non-emergency City services
✓Report issues like potholes and missed trash
✓Submit over 30 common service requests
✓Integrated with City department systems
✓Check status of submitted requests
✓Available 24/7
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What users say about RequestIndy

Reviews of RequestIndy are mostly negative: the Utilities app is rated 1.7/5 from 51 App Store ratings. What users like most: app exists for serious complaints, functional and addresses requests. Top complaints: low completion rate for requests, ineffective and hard to navigate. Summarized from real user reviews.

Positive things

  • 👍App exists for serious complaints
  • 👍Functional and addresses requests
  • 👍Good idea for citizen connection
  • 👍Easy to use map feature
  • 👍Quick resolution of reported issues
  • 👍Embracing technology for citizens
  • 👍Intuitive and slick interface
  • 👍Outstanding app for reporting
  • 👍City government working for people
  • 👍Connects citizens to city services

Negative things

  • 👎Low completion rate for requests
  • 👎Ineffective and hard to navigate
  • 👎Constantly freezing and not opening
  • 👎Limited reporting options
  • 👎App doesn't load
  • 👎Road marked as private
  • 👎Endless address lookup
  • 👎Tickets closed with no comments
  • 👎Clunky and poor support
  • 👎Password reset issues
  • 👎App is broken
  • 👎Redundant clicks and bad UX
  • 👎Slow and repetitive questions
  • 👎Location services errors
  • 👎Unable to upload pictures
  • 👎Abysmal redesign, hard to find requests
  • 👎Anonymous submissions no longer allowed
  • 👎Upgrade feels like a downgrade
  • 👎No category for bike infrastructure
  • 👎Photo upload doesn't work
  • 👎Missed opportunity, not accessible
  • 👎Dated design and forms
  • 👎Nothing gets done on requests
  • 👎No request options appear
  • 👎No action taken on submissions
  • 👎App is a long way to go
  • 👎Missing graffiti and housing violation reports
  • 👎App doesn't work, leads to website
  • 👎Frustrating bureaucratic red tape
  • 👎Can't see resolution details
  • 👎Blank menu, does nothing
  • 👎Need to call to see request closure
  • 👎Buggy update, errors on requests
  • 👎App closes after entering address
  • 👎Invalid address on map clicks
  • 👎No address for middle of road
  • 👎Comments section cursor invisible
  • 👎No closure comments available
  • 👎App crashes on address input
  • 👎Blank page for request options
  • 👎Bloated download size
  • 👎Horrible user interface for potholes
  • 👎One trick pony app
  • 👎App quits verifying address
See all reviews

What's New in RequestIndy

6.0.4

July 7, 2026

Bug fixes and API upgrade

User reviews

Most RecentHighest RatedLowest Rated

just for existing

This gets 3/5 just because this app exists. It’s nice that the city wants to give us a venue for serious complaints. However, viable and necessary requests are completed ~ 2% of the time. Response time and completion rate is 0/5. That is why 2/5.
Idk who actually is monitoring these requests, but I feel like they need a performance review.
I am tired of getting hit by vehicles while I am biking in the bike lane, following all of the rules, covered in blinking lights.
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FFitzkirby

this version of the app is a complete disaster. The app designer should be fired immediately.

The app has multiple problems, hard to navigate, password issues and is ineffective
D1DLD 1964

Never Works

App Is Constantly Freezing. I’m on My 3rd Day of Trying to get it to Open . I Would Not Waste Time Downloading It.
IIndygirl2u

Too limited

I want to report a missing cap on a fire hydrant. This app only allows you to pick from a very limited set of choices. None of them have anything to do with fire hydrants. 311 doesn’t work on my mobile phone. I’ll see if IFD has a non-emergency phone number.
Ddoublebandb

Stopped working again

The app doesn't load. It displays a splash screen with monument circle and nothing loads. I even let it sit for 20 minutes and it did nothing.
SStarwynd
See 56 more reviews

User experience

🐞

Reported Bugs

31 issues

App is constantly freezing

Bug

App doesn't open

Bug

App doesn't load

Bug

App displays splash screen and nothing loads

Bug

Road marked as private for pothole reporting

Bug

Requests stall at address lookup

Bug

Endless search for address

Bug

Password reset link doesn't work

Bug

Location services errors

Bug

Unable to pinpoint an address

Bug

Unable to type or search for an address

Bug

App errors out when reporting issues

Bug

App doesn't allow picture uploads

Bug

App crashes when trying to submit a report

Bug

Anonymous submissions no longer allowed

Bug

App doesn't locate an address

Bug

Photo upload feature doesn't work

Bug

No request options appear

Bug

Blank menu

Bug

App closes when verifying address

Bug

App closes after entering property address

Bug

Map clicks say invalid address

Bug

No address found for middle of road

Bug

Comments section doesn't show cursor

Bug

App crashes on missed trash pickup

Bug

No links or options in common requests

Bug

App crashes when trying to put address in

Bug

App crashes when verifying address

Bug

App quits when verifying address

Bug

App crashes when selecting 'create request'

Bug

App crashes every time searching for a report

Bug
✨

Requested Features

11 requests

Persistent login

Feature

Email or SMS updates on request resolution

Feature

Ability to report graffiti

Feature

Option to report occupied housing violations

Feature

Show SR# on details tab

Feature

History of submitted service requests

Feature

Closure comments visible on the app

Feature

Easier pothole reporting when stopped

Feature

GPS for reporting issues in the middle of the road

Feature

Dark mode option

Feature

Advanced analytics dashboard

Feature

FAQ

What can I report or request with this app?

You can report non-emergency issues such as potholes, missed trash collection, and stray animals. The app also allows you to request over 30 of the most commonly requested City services. All requests are routed directly to the appropriate City departments for resolution.

How do I check the status of my request?

The application allows you to check the status of any requests you have previously submitted. This feature provides transparency and keeps you informed about the progress of your reported issues or service requests.

Is this app free to use?

Yes, this application is completely free to use. There are no charges associated with downloading or using the app to submit service requests or report issues to the City of Indianapolis.

What is the benefit of using this app?

This app streamlines the process of communicating with the City of Indianapolis for non-emergency matters. By integrating directly with City systems, it ensures your requests are efficiently routed and addressed by the correct departments, saving you time and effort.