just for existing
This gets 3/5 just because this app exists. It’s nice that the city wants to give us a venue for serious complaints. However, viable and necessary requests are completed ~ 2% of the time. Response time and completion rate is 0/5. That is why 2/5.
Idk who actually is monitoring these requests, but I feel like they need a performance review.
I am tired of getting hit by vehicles while I am biking in the bike lane, following all of the rules, covered in blinking lights.
Idk who actually is monitoring these requests, but I feel like they need a performance review.
I am tired of getting hit by vehicles while I am biking in the bike lane, following all of the rules, covered in blinking lights.
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this version of the app is a complete disaster. The app designer should be fired immediately.
The app has multiple problems, hard to navigate, password issues and is ineffective
Never Works
App Is Constantly Freezing. I’m on My 3rd Day of Trying to get it to Open . I Would Not Waste Time Downloading It.
Too limited
I want to report a missing cap on a fire hydrant. This app only allows you to pick from a very limited set of choices. None of them have anything to do with fire hydrants. 311 doesn’t work on my mobile phone. I’ll see if IFD has a non-emergency phone number.
Stopped working again
The app doesn't load. It displays a splash screen with monument circle and nothing loads. I even let it sit for 20 minutes and it did nothing.
Stopped working
Every time I try to report a pothole on a public street it claims the road is private and can't be reported. It never used to do this until recently. The app is now useless.
App is broken
Every request now stalls at address lookup. It just searches endlessly and you can not submit any requests.
“Closed no comments”
Total waste of time, this app is run by employees who do nothing for users. Go ahead, submit a ticket, any ticket! And you’ve got a 100% chance it’ll be closed with no comments. The mayor needs to quit focusing on his SA scandal and direct his employees to actually work.
Pointless
The app is clunky at best. When you have a problem forget about any kind of support. My password failed, entered my email for a reset. The reset email gives you a link with the message to follow the instructions to reset your password. The only takes you to the web version of the app with the same login as the app, pointless. The only support link just sends you to the general Indy.gov website, no help there. Probably the worst support even among government agencies.
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Locked out of account
Unable to reset password. Link that is sent does not work. Called directly 2 months ago, no help at all. Can’t create a new account unless I create a new email account. I still use the app without logging in, but would much rather be logged in.
Broken
You can no longer make a report using this app!
A step in the right direction
I’ve been using RequestIndy for many years, and I’m glad our city has this app. It’s nothing fancy but functional, and most of my requests were addressed within a month or sooner (weather permitting). I only have two suggestions:
1. Persistent login - I’m getting kicked out weekly, so it’d be more convenient if my login was remember for longer.
2. Email or SMS updates once a request is resolved.
Other than that, it’s been working fine for me. Thanks!
1. Persistent login - I’m getting kicked out weekly, so it’d be more convenient if my login was remember for longer.
2. Email or SMS updates once a request is resolved.
Other than that, it’s been working fine for me. Thanks!
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Where is quality control?
This app has redundant clicks, the user experience is really bad. The app is slow. It makes you answer the same questions more than once. The developers can do better. Way better!
Location Services Errors
Off and on when trying to report issues such as city street pothole problems the program errors out and your unable to pinpoint an address or even type in and search for an address. This happens even after having tried the app on three to four different devices thinking it is on the users end. It becomes very frustrating when this happens. The app will even have a pop-up asking for a one-time permission or while using the app location permission. Neither option seems to solve the problem.
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Request indy
This app doesn’t allow you to upload pictures I using iPhone XR on iOS 16.0.2 ( 20A380) could you guys please fix this problem asap
Abysmal upgrade
I haven’t regretted allowing my phone to automatically keep apps up-to-date until now.
Now I want the old app back.
The redesign is terrible for my use case. I formerly could almost finish a submission about a burnt-out traffic light before the light turned. It was clunky and aesthetically outdated but everything was discoverable and easy to reach.
Now any of the less-frequent requests are hard to find, and slow to navigate to, and anonymous submissions are no longer allowed.
So, I provide angry anonymous names and broken email addresses. My apologies to the people who read my gripes and can’t do anything about the terrible app design, but don’t worry, it’s a safe bet I’m going to stop using it because the friction is just exponentially worse than it used to be.
Now I want the old app back.
The redesign is terrible for my use case. I formerly could almost finish a submission about a burnt-out traffic light before the light turned. It was clunky and aesthetically outdated but everything was discoverable and easy to reach.
Now any of the less-frequent requests are hard to find, and slow to navigate to, and anonymous submissions are no longer allowed.
So, I provide angry anonymous names and broken email addresses. My apologies to the people who read my gripes and can’t do anything about the terrible app design, but don’t worry, it’s a safe bet I’m going to stop using it because the friction is just exponentially worse than it used to be.
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Update and overhaul
This app is not bad how it is setup. However, new update has same issues as the previous version. It will not locate an address even though you’re typing in the exact address. Same issues as previous app.
Upgrade feels like a downgrade
The previous version had its faults, but consistently functioned better than this latest release.
Lack of Bike Infrastructure Options
There is no category to report bicycle-specific infrastructure issues. Also, the latest version has the option to upload photos of issues, but it doesn’t work.
Missed opportunity
This app could be so much more. The city missed an opportunity to build an app that’s accessible and easy to use. Instead, it’s full of redundant menus, takes several more steps than necessary to complete basic actions, follows no modern design principles, and isn’t even optimized for mobile with small serif fonts and dated forms.
I still use the app regularly to report potholes, but this app is a huge miss.
I still use the app regularly to report potholes, but this app is a huge miss.
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