Reliance Matrix vs HeyJack
Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.
Reliance Matrix
Manage your time away from work with this absence solution. Easily file and view claims, report absences, upload documents, and sign them digitally. Access important claim information and provide feedback through surveys.
- File new claims
- View claim details
- Report intermittent absences
- Upload and download documents
- Digitally sign documents
- View claim text messages
- Complete surveys
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Reliance Matrix delivers technology driven absence solutions that allow employees to manage time away from work. The Reliance Matrix mobile application is exclusively for the use of Reliance Matrix clients and their employees. The primary focus of our mobile application is to provide employees with easy access to relevant information, 24/7/365. Key Features 1. File a Claim - Initiate a new claim directly through the app, ensuring a smooth and convenient process. 2. View Claim Details - Complete information on each claim is readily accessible, allowing users to review all relevant data at a glance. 3. Report Intermittent Absences - Report any intermittent absences promptly, ensuring accurate and timely updates to your file. 4. Upload and Download Documents - Employees can upload necessary documents directly through the app. Similarly, they can download letters, files, and forms. 5. Sign Documents - The app streamlines the signing process by enabling digital signatures, reducing the need for physical paperwork. 6. View Text Messages - Users can view important text messages related to their claims. 7. Complete Surveys - Employees can participate in intake and closed claim surveys, helping Reliance Matrix gather key feedback and continuously improve services.
HeyJack
Stay connected with Jackson Health System through this mobile app. Access relevant news, information, and important resources conveniently on the go.
- Stay updated on relevant news
- Access important information
- Convenient on-the-go resource access
- Personalized content delivery
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Stay connected with Jackson Health System, wherever you are, with HeyJack mobile. Why you’ll love HeyJack: Stay up to date on the latest news and information that’s relevant to you. Easily access important resources while on the go.
Screenshots
Verdict
The clearest difference is rating: HeyJack at 5.0 against Reliance Matrix's 4.6. Reliance Matrix's advantage is ratings volume (4K vs 2) and update cadence (every 3 weeks vs every 3 months). On price, ads, in-app purchases and monetization model there is nothing between them.
Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS
Both are free to download. Neither carries in-app purchases, so what you see is what you pay.
HeyJack holds the better App Store score, 5.0 against 4.6. That said, the two scores are not equally well evidenced: Reliance Matrix has 4K ratings behind it against 2, so its average is the more settled of the two.
Reliance Matrix ships an update every 3 weeks, HeyJack every 3 months. The most recent releases landed on September 25, 2026 and September 12, 2026 respectively.
| Parameter | Reliance Matrix | HeyJack |
|---|---|---|
| Price | Free | Free |
| Rating | 4.6 (4K ratings) | 5.0 (2 ratings) — better |
| Positive reviews | 35.2% of reviews | — |
| Number of ratings | 4K — better | 2 |
| Update frequency | Every 3 weeks — better | Every 3 months |
| Ads | No | No |
| In-app purchases | No | No |
| Monetization | Free | Free |
| Devices | iPhone, iPad, iPod — better | iPhone |
| Requires iOS | 13.0 — better | 16.6 |
| Further details — not scored | ||
| Size | 32 MB | 114 MB |
| Age rating | 4+ | 4+ |
| Developer | Matrix Absence Management Inc | Jackson Health System |
Customer experience
Reliance Matrix
HeyJack
Bugs and requests
Reliance Matrix
Reported bugs
4 issues- Login issues and service unavailability
- Inconsistent behavior after app updates
- Problems uploading photos and documents
- Disappearing claim history and information
Requested features
4 requests- Improve document upload functionality
- Add ability to view and manage claims directly in the app
- Implement Face ID/Touch ID login
- Provide more detailed claim status information
HeyJack
Not enough reviews yet to summarise bugs or requests.
In-app purchases
Reliance Matrix
No in-app purchases
HeyJack
No in-app purchases
