0 out of 10
Worst company to work with on short term disability.
Great tool
Very user friendly
Super easy
Super easy to report. I love this App. Thank you.
Great app
Easy to use and reliable people to talk to
Fast and easy
So user friendly and easy to navigate. I really enjoyed the first experience I had in the app. Thank you!!
FMLA
Would give a zero if that was an option nothing has been user friendly response time is slow poor explanation of what is needed
Good be better
Unable to see/ review what days have been submitted.
Poor communication
Communication on this claim has been poor. Basic questions were not answered promptly, and I had to follow up more than once to learn what was needed and whether documents were received. Replies were slow, and there was no clear written confirmation that the claim was moving forward. Timely updates would have avoided repeated requests for the same information.
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This sucks
Not user friendly at all
Wonderful!
Very user-friendly app. It takes mere seconds to report time off. I love it!
STD
Had a lot of issues with this company. You have to stay on top of whoever is over your claim.
Unreliable app
I tried three times unsuccessfully to use the app to submit this recent claim. I finally had to go directly to the website in order to get this completed.
Client
I have the pleasure of working with Miss Haley. She has been unbelievable an angel in disguise makes the process very easy and explains everything clearly I am very grateful to have her on my team
eFiling never loads
I can login and upload documents and report my absence just fine. It’s every time I need to renew that I am unable to file a new claim online. This includes the app and when I login on the website. I have tried using the web browser on my mobile phone, as well as different web browsers on my computer and I get the same issue. After I enter in my start date, the app/website just spins then forcing me to call and be on hold. I enjoy the call back option but I should have the convenience to be able to file online since they push that feature so much. Overall very frustrating as filing is time sensitive.
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Difficult process
It's hard to file a claim online. The website and the app lag on the preliminary process. Had to call to make the claim. Paperwork process is difficult too.
Great!
So simple to use!
Cannot get anyone to respond
Cannot get a hold of anyone! 800 number says they are too busy and never call back. No chat option and your agent does not return your call
Great app
Easy to use
Very Easy
This app is very user friendly, just don’t forget to report your time in a timely manner.
5 Stars
EZ - Report
