Sheila Garcia
The last ones i submitted before 81/26 just says closed but did not send anything or what’s the specific status.
Not bad!
Not to bad-they should have something for you to connect with your My chart.
Benefits available
Doesn’t reflect benefits remaining
Need improvement
Need improvement for communication with examiner. You can’t download to print document for doctor, not even in the website. Prefer mailing method.
The tour prompt will not go away
While it’s simple to report time off, every time you open the app it wants to take you on a tour even if you have already completed it. I have completed it more than once in an effort to have it not prompt again but that did not work. The app continues to prompt for the tour.
Horrible
Horrible horrible service! No help at all! Information is always incorrect and theyre super rude, unprofessional, and not helpful at all!
User Friendly
User friendly, easy to navigate and file for needed time off!
These organization is horrible
This is the absolute worst run company.. If your an employer I would not by any means recommend nor consider them to address your issues
Contacting anyone is difficult
It has taken me at minimum 4 different people to try and acknowledge that my account isn’t showing my first intermittent claim that I had submitted and approved in August of 2025.
NONE of these people are able to direct me to IT; and the one that told me to try and submit a support ticket didn’t realize IT are a bunch of lazy people who simply reset my password instead of READING THE MAIN ISSUE IN MY COMMENT.
Even my HR Department is scratching their head at how I can’t get any answers for any questions I have.
NONE of these people are able to direct me to IT; and the one that told me to try and submit a support ticket didn’t realize IT are a bunch of lazy people who simply reset my password instead of READING THE MAIN ISSUE IN MY COMMENT.
Even my HR Department is scratching their head at how I can’t get any answers for any questions I have.
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Histotechnologist
Great app
Great
Great
Need improvement
Need improvement for communication with examiner. You can’t download to print document for doctor, not even in the website. Prefer mailing method.
App
The App has help make a stressful time in life easier to deal with. Much Thanks
Updates
I really like the new updates It’s a lot easier to navigate thanks
Excellent
I love the app
Lots of issues
This app has had lots of loading issues .
Messed up my return to work date of 8/31 put 7/22/26 instead when appropriate documnets in matrix ap
Feel like they don’t prioritize my wellbeing
No response
I have called, sent letters, and messages and can never seem to reach a live person and when I did finally receive a callback a month into my leave, the representative was not helpful at all. And for some reason my letter that I sent to them 2 weeks ago has been sitting at the distribution center for almost a week.
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Excellent Customer Service
Staff was very helpful and patient getting me back into my account. Thank you!
Very Convenient
I like the Matrix app. It’s very convenient. I think it needs to add a few things like being able to easily find what days I’ve taken off but it’s good for the most part.
