Client
I have the pleasure of working with Miss Haley. She has been unbelievable an angel in disguise makes the process very easy and explains everything clearly I am very grateful to have her on my team
eFiling never loads
I can login and upload documents and report my absence just fine. It’s every time I need to renew that I am unable to file a new claim online. This includes the app and when I login on the website. I have tried using the web browser on my mobile phone, as well as different web browsers on my computer and I get the same issue. After I enter in my start date, the app/website just spins then forcing me to call and be on hold. I enjoy the call back option but I should have the convenience to be able to file online since they push that feature so much. Overall very frustrating as filing is time sensitive.
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Difficult process
It's hard to file a claim online. The website and the app lag on the preliminary process. Had to call to make the claim. Paperwork process is difficult too.
Great!
So simple to use!
Cannot get anyone to respond
Cannot get a hold of anyone! 800 number says they are too busy and never call back. No chat option and your agent does not return your call
Great app
Easy to use
Very Easy
This app is very user friendly, just don’t forget to report your time in a timely manner.
5 Stars
EZ - Report
App doesn’t work well
The app does not consistently work when you upload documents, the company cannot review the file on their end.
Confusing
While the app works nicely, some of the questions are worded in a confusing manner. And if you need customer service regarding your claim, get absolutely NO response no matter how you contact.
Too many steps
Requesting too much info and too many steps
Semi better
While I like the app for submission getting to hear anything back from claims adjusted or contact with my claim adjuster can be difficult
Can’t ever get ahold of the person you need to talk to
Can’t ever get ahold of the person you need to talk to
Benefits available
Still Doesn’t reflect benefits remaining. This has been for a year or several months now.
Ok
Works but annoying because every time I log in it wants to show me what’s new. And take me through the same guided tours (there are two of them). The app should remember!
Simply Easy
App is user friendly and very simple to use.
Matrix
They are the worst they never get your paperwork you can’t get ahold of a live person amass when you do they are sooooooo rude
Great
Great donne
Great Portal
Efficient and expedited quickly
Garbage
I don’t know why companies use you
