Comparison

Reliance Matrix vs ShiftWizard (New)

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Reliance Matrix

Manage your time away from work with this absence solution. Easily file and view claims, report absences, upload documents, and sign them digitally. Access important claim information and provide feedback through surveys.

Highlights
  • File new claims
  • View claim details
  • Report intermittent absences
  • Upload and download documents
  • Digitally sign documents
  • View claim text messages
  • Complete surveys
Features
Read full description

Reliance Matrix delivers technology driven absence solutions that allow employees to manage time away from work. The Reliance Matrix mobile application is exclusively for the use of Reliance Matrix clients and their employees. The primary focus of our mobile application is to provide employees with easy access to relevant information, 24/7/365. Key Features 1. File a Claim - Initiate a new claim directly through the app, ensuring a smooth and convenient process. 2. View Claim Details - Complete information on each claim is readily accessible, allowing users to review all relevant data at a glance. 3. Report Intermittent Absences - Report any intermittent absences promptly, ensuring accurate and timely updates to your file. 4. Upload and Download Documents - Employees can upload necessary documents directly through the app. Similarly, they can download letters, files, and forms. 5. Sign Documents - The app streamlines the signing process by enabling digital signatures, reducing the need for physical paperwork. 6. View Text Messages - Users can view important text messages related to their claims. 7. Complete Surveys - Employees can participate in intake and closed claim surveys, helping Reliance Matrix gather key feedback and continuously improve services.

About

ShiftWizard (New)

This app streamlines healthcare scheduling, improving staff efficiency and communication. It allows healthcare professionals to easily view schedules, request time off, self-schedule, swap shifts, and communicate with colleagues and leadership.

Highlights
  • View schedules
  • Request PTO
  • Self-schedule
  • Swap shifts
  • Fill open shifts
  • Communicate with leadership
  • Message colleagues
Features
Read full description

Increase efficiency, improve visibility, and enhance communications Engage and empower your staff with ShiftWizard™ by HealthStream®. ShiftWizard offers a seamless solution to simplify scheduling processes, increase staff efficiency, improve visibility, and enhance communication across your organization. With a range of innovative features and a user-friendly interface, ShiftWizard empowers you to have the right staff in the right place at the right time to create a workplace where your people flourish, and care thrives. Designed to meet the intricate needs of the healthcare sector, ShiftWizard is your key to increased efficiency, improved visibility, and enhanced communication. This user-friendly app empowers healthcare professionals to: • Effortlessly view their schedules • Request paid time off (PTO) • Self-schedule • Swap shifts • Fill open shifts • Communicate with leadership • Message colleagues • And much more Discover how ShiftWizard can transform your healthcare organization by visiting healthstream.com/shiftwizard. To access the ShiftWizard app, your healthcare organization must use the ShiftWizard platform.

Screenshots

Reliance Matrix4 screens
ShiftWizard (New)4 screens

Verdict

The call

Reliance Matrix and ShiftWizard (New) both sit at 4.6 stars, but that hides the real split: 35% of Reliance Matrix's written reviews are positive against 13% of ShiftWizard (New)'s. Reliance Matrix also leads on iOS requirement (13.0 vs 15.1). On price, rating, ratings volume and update cadence there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

On the App Store both sit at effectively the same score — 4.6 for Reliance Matrix against 4.7 for ShiftWizard (New). Both are backed by a comparable volume of ratings — 4K and 3.6K respectively. Written reviews are what separate them: 35% of Reliance Matrix's written reviews are positive against 13% of ShiftWizard (New)'s.

UpkeepUpdate frequency

Reliance Matrix ships an update every 3 weeks, ShiftWizard (New) fortnightly. The most recent releases landed on October 1, 2026 and October 2, 2026 respectively.

Scorecard2 real differences · 8 level
Reliance Matrix versus ShiftWizard (New): the parameters behind the verdict, then further details
ParameterReliance MatrixShiftWizard (New)
PriceFreeFree
Rating4.6 (4K ratings)4.7 (3.6K ratings) — better
Positive reviews35.2% of reviews — better13.2% of reviews
Number of ratings4K — better3.6K
Update frequencyEvery 3 weeksFortnightly — better
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPad, iPodiPhone, iPad, iPod
Requires iOS13.0 — better15.1
Further details — not scored
Size32 MB54 MB
Age rating4+12+
DeveloperMatrix Absence Management IncHealthStream, Inc

Customer experience

Reliance Matrix

All ratings3,973 ratings
Positive90.6%
Neutral2.4%
Negative7.0%
Written reviews310 reviews
Positive35.2%
Neutral4.2%
Negative60.6%

ShiftWizard (New)

All ratings3,632 ratings
Positive92.1%
Neutral2.2%
Negative5.7%
Written reviews38 reviews
Positive13.2%
Neutral7.9%
Negative78.9%

Bugs and requests

Reliance Matrix

Reported bugs

4 issues
  • Login issues and service unavailability
  • Inconsistent behavior after app updates
  • Problems uploading photos and documents
  • Disappearing claim history and information

Requested features

4 requests
  • Improve document upload functionality
  • Add ability to view and manage claims directly in the app
  • Implement Face ID/Touch ID login
  • Provide more detailed claim status information

ShiftWizard (New)

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

Reliance Matrix

No in-app purchases

None

ShiftWizard (New)

No in-app purchases

Questions

Is Reliance Matrix free?
Reliance Matrix is free to download, with no in-app purchases.
Is ShiftWizard (New) free?
ShiftWizard (New) is free to download, with no in-app purchases.
Which has better reviews, Reliance Matrix or ShiftWizard (New)?
ShiftWizard (New) is rated higher. Reliance Matrix averages 4.6 out of 5 from 4K ratings, while ShiftWizard (New) averages 4.7 from 3.6K ratings.
Do Reliance Matrix or ShiftWizard (New) have ads?
Neither Reliance Matrix nor ShiftWizard (New) shows ads.
Which is updated more often, Reliance Matrix or ShiftWizard (New)?
Reliance Matrix ships an update every 3 weeks, and ShiftWizard (New) fortnightly. Most recently, Reliance Matrix was updated on October 1, 2026 and ShiftWizard (New) on October 2, 2026.

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