Client
I have the pleasure of working with Miss Haley. She has been unbelievable an angel in disguise makes the process very easy and explains everything clearly I am very grateful to have her on my team
eFiling never loads
I can login and upload documents and report my absence just fine. It’s every time I need to renew that I am unable to file a new claim online. This includes the app and when I login on the website. I have tried using the web browser on my mobile phone, as well as different web browsers on my computer and I get the same issue. After I enter in my start date, the app/website just spins then forcing me to call and be on hold. I enjoy the call back option but I should have the convenience to be able to file online since they push that feature so much. Overall very frustrating as filing is time sensitive.
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Difficult process
It's hard to file a claim online. The website and the app lag on the preliminary process. Had to call to make the claim. Paperwork process is difficult too.
Great!
So simple to use!
Cannot get anyone to respond
Cannot get a hold of anyone! 800 number says they are too busy and never call back. No chat option and your agent does not return your call
