iMXAgent vs Now Support

iMXAgent is a client/server application developed for the iPhone, iPod touch and iPad. It is designed to complement our suite of Unified Communications applications which are marketed on the Siemens HiPath OpenScape Office system. iMXAgent is a call center monitoring application and it only works with our server, combined with the PBX system. It can't be used in stand-alone mode. Features include: - Queue Details (Wallboard live data) - Average Queue Time (seconds) per queue - Average Talk Time (seconds) per queue - Grade Of Service – GOS, (%) per queue - Total Calls per queue Integration : - Integration with eTellicom IMX PBX system - Integration with eTellicom VisualSuite Unified Communication platform - Integration with Siemens HiPath OpenScape Office HX, MX and LX platforms User guide: http://etellicom.com/iMXAgent_for_iPhone_User_guide.pdf

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand. With Now Support Mobile, you can: • Track requests and move cases forward • Stay informed 24/7 with real-time notifications • Access our library of knowledge articles • Use our Service Catalog to fulfill requests faster • Get insights from Ask Kodi, our Now Virtual Agent • Save time and skip SSO by logging in with facial recognition or touch ID Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. ​ © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.