Now Support User Reviews

Top reviews

FaceID Auth not working

Once I turn on Face ID and try to authenticate, it prompts the PIN screen again. After entering the PIN blank screen is displayed.

Login required for instructions on creating login

This just about sums up my overall experience with SNOW. Would be nice if once the form saw my corporate domain it would redirect me to SSO. But as a consolation prize, being able to register for a ServiceNow ID with a clearly marked link would work.

Ok fine, I’ll click “How to create a ServiceNow ID —> Step by step instructions with screen shots.”

Nope, the how-to article on creating a login requires a login to view. Can’t even be mad, thanks for the chuckle.
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Not sure why this is required to get support

The app is mediocre, but I’m mainly frustrated that I had to download it in the first place. I use Now Support once or twice per year to quickly look at a record. Just let me use the desktop site on mobile.

Works for me

Finally an app that gives me access to my cases, change request and knowledge resources on the move. Love it.

Finally

Something like this app lets me run by business from wherever I am! Another win from the ServiceNow team.

Yes! Support on the go!

Great job!