Comparison

Now Support vs Varicent

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

Now Support

Manage administrative tasks and resolve cases on the go. Access knowledge articles, fulfill requests via the Service Catalog, and get instant help from a virtual agent. Log in securely and receive real-time notifications for seamless productivity.

Highlights
  • Track and advance cases
  • Real-time notifications
  • Access knowledge articles
  • Service Catalog for requests
  • Virtual Agent assistance
  • Biometric login
Read full description

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand. With Now Support Mobile, you can: • Track requests and move cases forward • Stay informed 24/7 with real-time notifications • Access our library of knowledge articles • Use our Service Catalog to fulfill requests faster • Get insights from Ask Kodi, our Now Virtual Agent • Save time and skip SSO by logging in with facial recognition or touch ID Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. ​ © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

About

Varicent

This sales performance management tool provides sellers, managers, and leaders with insights into key metrics like commission, bonuses, and KPIs. It offers dashboards and workflows to understand sales activities and optimize go-to-market strategies.

Highlights
  • Sales activity insights
  • Performance dashboards
  • Workflow execution
  • Commission and bonus tracking
  • KPI analysis
  • Opportunity potential assessment
Features
Read full description

Varicent helps sellers understand what activities provide the best results. Reports, dashboards, and workflows help sales to understand: Achievement Bonus Commission Credits Disputes Key Performance Indicators (KPIs) Opportunity potential Plan approval Plan assignment Quota Ranking Rewards Territory Transactional payout If you’re an individual seller, manager or leader, Varicent can help you understand the right information at just the right time. Full views of charts, graphs, dashboards and workflow execution—including information input—are right at your fingertips. Realize a better time-to-value for your go-to-market strategy with Varicent Sales Performance Management. * Please note this application requires that you are a client of Varicent to utilize all features and functionalities and maximize seller performance.

Screenshots

Now Support4 screens
Varicent4 screens

Verdict

The call

The clearest difference is review sentiment: Now Support at 44% against Varicent's 0%. Now Support also leads on rating (4.3 vs 1.4) and update cadence (fortnightly vs every 5 months). Varicent's advantage is iOS requirement (15.1 vs 18.0). On price, ratings volume, ads and in-app purchases there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

Now Support holds the better App Store score, 4.3 against 1.4. Both are backed by a comparable volume of ratings — 26 and 11 respectively. Written reviews point the same way: 44% of Now Support's written reviews are positive against 0% of Varicent's.

UpkeepUpdate frequency

Now Support ships an update fortnightly, Varicent every 5 months. The most recent releases landed on September 30, 2026 and September 19, 2026 respectively.

Scorecard4 real differences · 6 level
Now Support versus Varicent: the parameters behind the verdict, then further details
ParameterNow SupportVaricent
PriceFreeFree
Rating4.3 (26 ratings) — better1.4 (11 ratings)
Positive reviews44.4% of reviews — better0.0% of reviews
Number of ratings26 — better11
Update frequencyFortnightly — betterEvery 5 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPod
Requires iOS18.015.1 — better
Further details — not scored
Size140 MB42 MB
Age rating4+4+
DeveloperServiceNowVaricent US OpCo Corporation

Customer experience

Now Support

All ratings26 ratings
Positive84.6%
Neutral0.0%
Negative15.4%
Written reviews9 reviews
Positive44.4%
Neutral11.1%
Negative44.4%

Varicent

All ratings11 ratings
Positive9.1%
Neutral0.0%
Negative90.9%
Written reviews9 reviews
Positive0.0%
Neutral0.0%
Negative100.0%

In-app purchases

None

Now Support

No in-app purchases

None

Varicent

No in-app purchases

Questions

Is Now Support free?
Now Support is free to download, with no in-app purchases.
Is Varicent free?
Varicent is free to download, with no in-app purchases.
Which has better reviews, Now Support or Varicent?
Now Support is rated higher. Now Support averages 4.3 out of 5 from 26 ratings, while Varicent averages 1.4 from 11 ratings.
Do Now Support or Varicent have ads?
Neither Now Support nor Varicent shows ads.
Which is updated more often, Now Support or Varicent?
Now Support ships an update fortnightly, and Varicent every 5 months. Most recently, Now Support was updated on September 30, 2026 and Varicent on September 19, 2026.

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