Now Support

Now Support

Always here. Always ready.

27 ratings
9 reviews
Free

Details

Released
April 24, 2020
Updated
November 9, 2026
Now Support screenshot #1 for iPhone
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iphone
ipad
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About

Manage administrative tasks and resolve cases on the go. Access knowledge articles, fulfill requests via the Service Catalog, and get instant help from a virtual agent. Log in securely and receive real-time notifications for important updates.

✓Resolve cases and track requests
✓Real-time notifications
✓Access knowledge articles
✓Fulfill requests via Service Catalog
✓Virtual agent assistance
✓Biometric login
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+1

What's New in Now Support

22.3.1

November 9, 2026

What’s new for iOS v22.3.1 Accessibility improvements Fixed several VoiceOver announcement issues Search placeholder text doesn’t meet the minimum color contrast Fixed Push notification deep links are ignored when app is launched from a closed state The ‘Notifications’ tab doesn’t show the unread badge count on iPad Detailed release notes can be found on the ServiceNow product documentation website.

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User reviews

Blank white screen

App doesn’t work right now

FaceID Auth not working

Once I turn on Face ID and try to authenticate, it prompts the PIN screen again. After entering the PIN blank screen is displayed.

Can’t raise changes

Somewhat pointless to lock out the website to mobiles and direct them to the app when you can’t do everything in the app you can on the website.

Login required for instructions on creating login

This just about sums up my overall experience with SNOW. Would be nice if once the form saw my corporate domain it would redirect me to SSO. But as a consolation prize, being able to register for a ServiceNow ID with a clearly marked link would work.

Ok fine, I’ll click “How to create a ServiceNow ID —> Step by step instructions with screen shots.”

Nope, the how-to article on creating a login requires a login to view. Can’t even be mad, thanks for the chuckle.
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Not sure why this is required to get support

The app is mediocre, but I’m mainly frustrated that I had to download it in the first place. I use Now Support once or twice per year to quickly look at a record. Just let me use the desktop site on mobile.

Developer apps

FAQ

What can I do with Now Support on my mobile device?

Now Support allows you to conduct key administrative tasks, resolve cases faster, fulfill self-service requests, and get help from the Now Virtual Agent directly from your mobile device.

How does Now Support ensure security for login?

Now Support offers secure login options including facial recognition and Touch ID, allowing you to skip traditional SSO for faster and more secure access.

Does Now Support offer real-time updates?

Yes, Now Support provides real-time notifications, ensuring you stay informed 24/7 about important updates and case progress.

Is Now Support available on multiple devices?

Yes, Now Support is available for both iPhone and iPad, allowing for flexible use across different Apple devices.

How often is Now Support updated?

The latest version, 22.3.1, was released on 2026-11-09, indicating a commitment to regular updates and feature enhancements.

What is the user rating for Now Support?

Now Support has a strong user rating of 4.2 stars based on 27 ratings, suggesting positive user experiences.

Does Now Support have ads?

No, Now Support is ad-free, providing an uninterrupted user experience.

What is the age rating for Now Support?

Now Support has an age rating of 4+, making it suitable for a wide range of users.