Now Support

Now Support

Always here. Always ready.

25 ratings
6 reviews
Free

Details

  • Released
  • Updated
  • April 24, 2020
  • July 5, 2026
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About

Manage administrative tasks and resolve cases on the go. Access knowledge articles, fulfill requests via the Service Catalog, and get instant help from a virtual agent. Log in securely and receive real-time notifications for seamless productivity.

Track and advance cases
Real-time notifications
Access knowledge articles
Service Catalog for requests
Virtual Agent assistance
Biometric login
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What's New in Now Support

21.5.0

July 5, 2026

Fixed: - Smart assessment attachment upload fails and an unanswered question error appears on 'Submit' - Mobile questionnaires details text under the question is cut-off - Voice Agent calls drop when users navigate away from the voice agent Detailed release notes can be found on the ServiceNow product documentation website.

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User reviews

FaceID Auth not working

Once I turn on Face ID and try to authenticate, it prompts the PIN screen again. After entering the PIN blank screen is displayed.

Login required for instructions on creating login

This just about sums up my overall experience with SNOW. Would be nice if once the form saw my corporate domain it would redirect me to SSO. But as a consolation prize, being able to register for a ServiceNow ID with a clearly marked link would work.

Ok fine, I’ll click “How to create a ServiceNow ID —> Step by step instructions with screen shots.”

Nope, the how-to article on creating a login requires a login to view. Can’t even be mad, thanks for the chuckle.
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Not sure why this is required to get support

The app is mediocre, but I’m mainly frustrated that I had to download it in the first place. I use Now Support once or twice per year to quickly look at a record. Just let me use the desktop site on mobile.

Works for me

Finally an app that gives me access to my cases, change request and knowledge resources on the move. Love it.

Finally

Something like this app lets me run by business from wherever I am! Another win from the ServiceNow team.

Developer apps

FAQ

What can I do with Now Support?

Now Support allows you to conduct key administrative tasks, resolve cases faster, fulfill self-service requests, and get help from the Now Virtual Agent directly from your mobile device.

Is Now Support free to use?

Yes, Now Support is available for free. It does not have any in-app purchases or advertisements.

What devices does Now Support work on?

Now Support is compatible with iPhones and iPads, offering a seamless experience across Apple's mobile ecosystem.

How secure is logging into Now Support?

You can log in securely using facial recognition or Touch ID, bypassing the need for traditional SSO logins and enhancing both security and convenience.

Does Now Support offer offline functionality?

The provided description does not specify offline functionality. Real-time notifications and access to knowledge articles suggest an active internet connection is required.

How often is Now Support updated?

The latest version is 21.2.0, released on April 2, 2026. This indicates regular updates to improve functionality and reliability.

What is the Now Virtual Agent?

The Now Virtual Agent, also known as Ask Kodi, is an AI-powered assistant within Now Support that provides insights and helps users get assistance quickly.

What is the age rating for Now Support?

Now Support has an age rating of 4+, making it suitable for a wide range of users.