Idira Mobile vs Now Support

Idira Mobile is the mobile app for Idira Remote Access and Idira Identity Secure Web Sessions. Idira Remote Access is a SaaS solution that combines Zero Trust access, biometric multi-factor authentication, just-in-time provisioning and visibility into one. Idira Mobile enables vendor access to Idira. No VPNs, agents or passwords needed. Idira Identity Secure Web Sessions adds additional layers of security to high-risk browser-based application access via step recording, continuous authentication, and session protection from device-side threats. Secure Web Sessions enables enterprises to record and audit risky user behaviour within any web application protected by Idira Workforce Identity while maintaining a frictionless user experience. The Idira Mobile app scans QR codes created on the Idira Remote Access or Idira Identity Secure Web Sessions portals, and leverages biometric capabilities of your smartphone to secure access through Idira. Before installing this app, please verify that your company or customer has been licensed for necessary services from Idira.

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand. With Now Support Mobile, you can: • Track requests and move cases forward • Stay informed 24/7 with real-time notifications • Access our library of knowledge articles • Use our Service Catalog to fulfill requests faster • Get insights from Ask Kodi, our Now Virtual Agent • Save time and skip SSO by logging in with facial recognition or touch ID Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. ​ © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.