ServiceNow Agent vs Idira Mobile

ServiceNow Mobile Agent app delivers out-of-the-box, mobile-first experiences for the most common service desk agent workflows, making it easy for agents to triage, act on and resolve requests on the go. The app enables service desk agents to promptly manage and resolve end user issues from their mobile devices. Agents use the app’s intuitive interface to accept and update work even without Internet connectivity. The app greatly simplifies work by leveraging native device capabilities for tasks like navigation, barcode scanning, or collecting a signature.​​ The app comes with out-of-the-box workflows for service desk agents in IT, Customer Service, HR, Field Services, Security Ops and IT Asset Management. Organizations can easily configure and extend the workflows to meet their own unique needs. ​​ With Mobile Agent you can:​ • Manage the work assigned to your teams​​ • Triage incidents and cases​​ • Act on approvals with swipe gestures and quick actions​​ • Complete work while offline​​ • Access the full issue details, activity stream, and related lists of records​​ • Optimize workflows with location, camera, and touchscreen hardware ​ NOTE: This app requires the ServiceNow Rome instance or later. © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.

Idira Mobile is the mobile app for Idira Remote Access and Idira Identity Secure Web Sessions. Idira Remote Access is a SaaS solution that combines Zero Trust access, biometric multi-factor authentication, just-in-time provisioning and visibility into one. Idira Mobile enables vendor access to Idira. No VPNs, agents or passwords needed. Idira Identity Secure Web Sessions adds additional layers of security to high-risk browser-based application access via step recording, continuous authentication, and session protection from device-side threats. Secure Web Sessions enables enterprises to record and audit risky user behaviour within any web application protected by Idira Workforce Identity while maintaining a frictionless user experience. The Idira Mobile app scans QR codes created on the Idira Remote Access or Idira Identity Secure Web Sessions portals, and leverages biometric capabilities of your smartphone to secure access through Idira. Before installing this app, please verify that your company or customer has been licensed for necessary services from Idira.