xMatters vs Now Support

xMatters is a service reliability platform that helps DevOps, SREs, and operations teams automate workflows, ensure infrastructure and applications are always working, and rapidly deliver products at scale. With the xMatters iOS app, you get actionable alerts with full context for every situation that let you quickly assess incidents and launch response workflows at the touch of a button. The xMatters app is a “pocket command center” that allows you to: * Send and receive alerts with full incident context * Launch actionable responses and workflows * Track message delivery, escalation, and response * Set, update, and view your on-call schedule * Initiate conference calls or join at the tap of a button * Access contact info for your personnel * Set custom alert tones * Attach images for more context or instructions * Extend your enterprise authentication to your mobile devices * Protect sensitive data by enabling passcode lock For those that want to be truly agile, fast-moving companies with happy customers AND happy engineers, xMatters is the only platform for the job. To learn more about xMatters and get your free account visit xmatters.com

Now Support Mobile lets you conduct key administrative tasks anywhere, anytime. Powered by the Now Platform®, the mobile app gives you the freedom to resolve cases faster, fulfill self-service requests, and get help from our Now Virtual Agent—from the palm of your hand. With Now Support Mobile, you can: • Track requests and move cases forward • Stay informed 24/7 with real-time notifications • Access our library of knowledge articles • Use our Service Catalog to fulfill requests faster • Get insights from Ask Kodi, our Now Virtual Agent • Save time and skip SSO by logging in with facial recognition or touch ID Now Support is powered by the Now Platform®, delivering great support experiences and productivity through digital workflows across departments, systems, and people. ​ © 2026 ServiceNow, Inc. All Rights Reserved.​ ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks are trademarks and/or registered trademarks of ServiceNow, Inc. in the United States and/or other countries. Other company names, product names, and logos may be trademarks of the respective companies with which they are associated.