iMXAgent vs Comm100 Live Chat

iMXAgent is a client/server application developed for the iPhone, iPod touch and iPad. It is designed to complement our suite of Unified Communications applications which are marketed on the Siemens HiPath OpenScape Office system. iMXAgent is a call center monitoring application and it only works with our server, combined with the PBX system. It can't be used in stand-alone mode. Features include: - Queue Details (Wallboard live data) - Average Queue Time (seconds) per queue - Average Talk Time (seconds) per queue - Grade Of Service – GOS, (%) per queue - Total Calls per queue Integration : - Integration with eTellicom IMX PBX system - Integration with eTellicom VisualSuite Unified Communication platform - Integration with Siemens HiPath OpenScape Office HX, MX and LX platforms User guide: http://etellicom.com/iMXAgent_for_iPhone_User_guide.pdf

Comm100 Live Chat is an enterprise-grade live support solution that enables businesses to engage their website visitors in real time so as to improve conversions, sales and customer satisfaction. Comm100 Live Chat for iPhone/iPad allows you to keep online on your iPhone or iPad so that you can stay connected with your website visitors while on the go. And the app offers much more than just chatting. 1. Optimized for best operation and performance in iPhone or iPad 2. Push notifications. You can immediately get notified of the incoming chats and new messages even when you switch to other applications or your iPhone or iPad goes into the sleep mode. 3. Sound and vibration notification available. 4. Send canned messages 5. Check previous contact history of a visitor 6. Transfer a chat to another online operator 7. Instant access to the visitor list and the detailed information of each visitor Start mobilizing your support strategy today!