ServiceDesk Plus | On vs vSphere Mobile Client

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities. Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks. Here are some of the key features available in the app: Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes. Tasks: Break down requests into tasks, assign them, and track progress. Attachments: Add files and images to requests for reference. Work logs: Record time spent on requests. Solutions: Access prerecorded solutions for common issues. Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines. Calendar integration: View all your pending tickets as events on your mobile calendar app. Change approval: CAB members can quickly approve change requests. Additional features 1. Review and approve service requests and changes from your mobile device. 2. Receive real-time notifications on request assignments, replies, and approvals. 3. Chat with end users right from the app. 4. Create custom views and tailor the app to your preferences. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

vSphere Mobile Client enables administrators to monitor and manage vSphere infrastructure directly from a mobile device (smartphone or tablet). You can find more details about it at https://flings.vmware.com/vsphere-mobile-client. Using the client, administrators can log in to a vCenter Server and manage and monitor virtual machines, hosts and clusters. Long running tasks can also be monitored, receiving push notification upon completion. vSphere Mobile Client brings the following capabilities to vSphere administrators on the go: Virtual machine list with overview on resource consumption and VM details. From the VM list the user can enter the VM console or see more detailed information on the VM such as events, performance charts and also execute quick actions. ESXi host list with overview on resource consumption and some host details like host state and uptime. From there the user can see the host details page with events and performance charts included. Cluster list with an overview of the cluster resource consumption and configuration overview (e.g. DRS, HA and number of migrations). Task monitoring - subscribe to any running task and receive a notification on your mobile device upon task completion, even when your device is in-active or you have another application running on the foreground. Performance charts allow to monitor the resource usage in real time or a day, week, month or year back. Counters include CPU, Memory, Storage and Network. NOTE: The VMware vSphere Mobile Client application has been tested on vCenter server version 6.0 (and above). Access to vSphere infrastructure may require a secure access method such as VPN on a mobile device. Contact your IT department for further assistance if needed. This is a tech preview release and as such it only has a limited subset of the intended functionality. As we release updates with new features regularly, we are looking for feedback on what features you would like to see in the application.