Comparison

ServiceDesk Plus | On vs NBV OnPrem

Price, ratings, monetisation and update history for both apps, side by side — with what reviewers say about each.

Head to head
About

ServiceDesk Plus | On

Access IT and enterprise service management capabilities on the go. Employees can find answers and get services, while technicians can manage requests, approvals, and tasks for various departments like IT, HR, and finance.

Highlights
  • Manage requests, approvals, and tasks
  • Create and resolve tickets
  • Add attachments and work logs
  • Access solutions for common issues
  • Scan assets via barcode/QR code
  • Approve change requests
  • Chat with end users
Features
Read full description

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities. Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks. Here are some of the key features available in the app: Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes. Tasks: Break down requests into tasks, assign them, and track progress. Attachments: Add files and images to requests for reference. Work logs: Record time spent on requests. Solutions: Access prerecorded solutions for common issues. Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines. Calendar integration: View all your pending tickets as events on your mobile calendar app. Change approval: CAB members can quickly approve change requests. Additional features 1. Review and approve service requests and changes from your mobile device. 2. Receive real-time notifications on request assignments, replies, and approvals. 3. Chat with end users right from the app. 4. Create custom views and tailor the app to your preferences. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

About

NBV OnPrem

This platform facilitates executive collaboration and meeting management, treating documents as a core asset. It offers a rich mobile experience with secure board portal features, supporting tasks and complex meeting environments. Interactive tools like eSignatures and secure email enable collaboration between meetings.

Highlights
  • Meeting management
  • Document repository
  • eSignatures and approvals
  • Secure email
  • In-document discussions
  • Online/offline auto-syncing
Features
Read full description

Designed as a platform for meeting management and leadership team collaboration, Nasdaq Boardvantage recognizes documents as the principal asset for executive collaboration while combining a rich mobile experience with the security of a board portal. Nasdaq Boardvantage presents users with a task-driven environment which fully captures the complexity of face-to-face or remote meetings. Between meetings, Nasdaq Boardvantage offers the interactive functionality necessary to continue collaborating with eSignatures, Approvals, Surveys and secure Email. Because ease-of-use is paramount, the Nasdaq Boardvantage experience is calibrated for the iPad and iPhone, and takes full advantage of the graphics and animations of iOS. User Features • Meetings • New Items • Document Repository • High-Fidelity Viewer • Full-text Document Search • Approvals • eSignatures • Surveys • Secure Email • Rich Annotation Tools • In-Document Discussions • Online/Offline Auto-Syncing • Browser, iPad and iPhone Admin Features • Meeting Creation • Document Management • Approvals/Votes Dashboard • Survey Creation • User Administration • Brand Control

Screenshots

ServiceDesk Plus | On4 screens
NBV OnPrem4 screens

Verdict

The call

The clearest difference is rating: ServiceDesk Plus | On at 4.8 against NBV OnPrem's 3.0. ServiceDesk Plus | On also leads on update cadence (monthly vs every 2 months) and ratings volume (22 vs 2). NBV OnPrem's advantage is iOS requirement (12.0 vs 16.0). On price, ads, in-app purchases and monetization model there is nothing between them.

Scored on Price · Rating · Positive reviews · Number of ratings · Update frequency · Ads · In-app purchases · Monetization · Best chart rank · Devices · Requires iOS

CostPrice · In-app purchases · Ads · Monetization

Both are free to download. Neither carries in-app purchases, so what you see is what you pay.

ReceptionRating · Positive reviews · Number of ratings

ServiceDesk Plus | On holds the better App Store score, 4.8 against 3.0. That said, the two scores are not equally well evidenced: ServiceDesk Plus | On has 22 ratings behind it against 2, so its average is the more settled of the two.

UpkeepUpdate frequency

ServiceDesk Plus | On ships an update monthly, NBV OnPrem every 2 months. The most recent releases landed on November 9, 2026 and November 3, 2026 respectively.

Scorecard4 real differences · 6 level
ServiceDesk Plus | On versus NBV OnPrem: the parameters behind the verdict, then further details
ParameterServiceDesk Plus | OnNBV OnPrem
PriceFreeFree
Rating4.8 (22 ratings) — better3.0 (2 ratings)
Positive reviews22.3% of reviews—
Number of ratings22 — better2
Update frequencyMonthly — betterEvery 2 months
AdsNoNo
In-app purchasesNoNo
MonetizationFreeFree
DevicesiPhone, iPadiPhone, iPad, iPod — better
Requires iOS16.012.0 — better
Further details — not scored
Size52 MB43 MB
Age rating4+4+
DeveloperZoho CorporationBoardVantage

Customer experience

ServiceDesk Plus | On

All ratings21 ratings
Positive95.2%
Neutral4.8%
Negative0.0%
Written reviews157 reviews
Positive22.3%
Neutral14.0%
Negative63.7%

NBV OnPrem

All ratings2 ratings
Positive50.0%
Neutral0.0%
Negative50.0%

Bugs and requests

ServiceDesk Plus | On

Reported bugs

20 issues
  • Invalid JSON errors when viewing ticket details
  • App crashes when pressing request details
  • SAML login returns to login prompt after authentication
  • Photo attachment failures with invalid JSON error
  • Dark mode UI issues (white text on white background)
Show 15 more
  • Password field doesn't allow pasting
  • Buttons cut off on iPhone 12 Pro and newer devices
  • App incompatible with iPhone 14 Pro Max
  • App doesn't work with iOS 13+ and iPhone 11+ screen formats
  • Force closing on various device models
  • Widget loading indefinitely
  • Barcode scanner only works 1 in 10 times
  • Subcategory dropdown not properly populated
  • App signs out spontaneously
  • Notifications sent for user's own actions
  • Group assignment broken after updates
  • Missing account element error on login
  • Work log viewing causes crashes
  • Null errors when opening tickets
  • Random error messages appearing

Requested features

17 requests
  • SAML/SSO authentication support
  • Audio notifications for incoming tickets
  • Ability to view full conversation history
  • Attachment preview functionality
  • Reply templates
Show 12 more
  • Global search across tickets
  • Sort tickets by priority, due date, and other fields
  • iPad universal app support
  • Ability to edit more ticket fields (category, subcategory, group assignment)
  • Access to Problems, Projects, and other modules
  • Closure codes and FCR checkboxes
  • Asset editing capabilities
  • Barcode scanner improvements
  • Task creation and closure from app
  • Email signature support for replies
  • Custom filter visibility
  • Ability to create service requests as standard user

NBV OnPrem

Not enough reviews yet to summarise bugs or requests.

In-app purchases

None

ServiceDesk Plus | On

No in-app purchases

None

NBV OnPrem

No in-app purchases

Questions

Is ServiceDesk Plus | On free?
ServiceDesk Plus | On is free to download, with no in-app purchases.
Is NBV OnPrem free?
NBV OnPrem is free to download, with no in-app purchases.
Which has better reviews, ServiceDesk Plus | On or NBV OnPrem?
ServiceDesk Plus | On is rated higher. ServiceDesk Plus | On averages 4.8 out of 5 from 22 ratings, while NBV OnPrem averages 3.0 from 2 ratings.
Do ServiceDesk Plus | On or NBV OnPrem have ads?
Neither ServiceDesk Plus | On nor NBV OnPrem shows ads.
Which is updated more often, ServiceDesk Plus | On or NBV OnPrem?
ServiceDesk Plus | On ships an update monthly, and NBV OnPrem every 2 months. Most recently, ServiceDesk Plus | On was updated on November 9, 2026 and NBV OnPrem on November 3, 2026.

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