ServiceDesk Plus | On vs gloCOM GO

Employees can find answers or get the services they need, anytime and from anywhere, with the mobile app powered by ServiceDesk Plus. The platform combines ITSM essentials and ITAM with enterprise service management capabilities. Technicians can also manage requests, approvals, and tasks on the go, be it handling IT, HR, legal, or finance service desks. Here are some of the key features available in the app: Requests: Create, view, edit, and resolve requests. Track the status of tickets, assign technicians, and add notes. Tasks: Break down requests into tasks, assign them, and track progress. Attachments: Add files and images to requests for reference. Work logs: Record time spent on requests. Solutions: Access prerecorded solutions for common issues. Assets: Add assets through bar code/QR code scan, view details, and gain access to remote Windows machines. Calendar integration: View all your pending tickets as events on your mobile calendar app. Change approval: CAB members can quickly approve change requests. Additional features 1. Review and approve service requests and changes from your mobile device. 2. Receive real-time notifications on request assignments, replies, and approvals. 3. Chat with end users right from the app. 4. Create custom views and tailor the app to your preferences. If you haven't installed ServiceDesk Plus yet, go ahead and try out out the fully featured, 30-day, free trial at https://mnge.it/install-servicedesk. Note: This is not a stand-alone application. To log in, your organization must have downloaded and installed the ServiceDesk Plus app or must have an account with ServiceDesk Plus. The ServiceDesk Plus mobile app is only supported with ServiceDesk Plus On-premises version 14000 and above.

gloCOM GO 8 is next step in evolution of our mobile application and in combination with PBXware 7 it provides new features and offers more freedom and flexibility to users than its predecessor. gloCOM GO 8 empowers you to communicate and work better. As part of our Unified Communications PBXware package, gloCOM GO 8 is a versatile soft phone that revolutionizes communications in modern workplaces. What can gloCOM GO 8 do for you? Simplify and enhance business communications Save time and money spent on communications Encourage collaboration and productivity What can you do with gloCOM GO 8? - Make and receive calls for less or free - Transfer, park or hold calls - Chat and share files easily with other users - Receive a ‘call back’ if VoIP call quality is not satisfactory - Enjoy the same features and benefits at your desk, at home, or even across the world - Access and manage voicemail - Quickly view and use all company contacts - Use with Bluetooth headset - Add users to favourites for easier access - Send and receive SMS messages by using multiple SMS numbers - Organise and manage meetings - Access and manage your company phonebook